I did not use their services but this was my experience. I brought in a gaming laptop I bought for…read more$450 a few years ago (it was a Victus of FB marketplace). I set it down and told him it wouldn't turn on and explained what I tried. He told me his rate was $125 per 30 minutes and he wouldn't even touch it until I agreed. So he didn't know if he could even fix it let alone how long or if there would be added costs for the fix. He told me this was a "VERY fair rate". So this was WAY more than I expected to pay being an hour of work equated to over half the cost of my device. I then went to Micro Center down the road who could diagnose it for $80 flat and would help cover any costs of the fix. I went with Micro Center and they fix my computer and returned it 3 days later for $120 total. Now I think this business could've fixed my computer same day but I would've guessed at double the price and I didn't mind waiting. Overall I'm giving this a 2 because it seems expensive and telling me it was a fair rate seemed dishonest. The one employee wasn't overall very mean or anything but he came across as unwilling to help or answer any questions I had.

I have used Keith multiple times to fix computers and buy computer equipment over 10 years. I don't…read morethink you could find a better place to buy a used computer or have your computer fixed.

Unreliable, disorganized, unable to return calls. Doesn't follow through on any agreed business…read morepractices. Took me for $160.

Awful company, awful peopel working there, NO COMMUNICATION SKILLS and has most likely stole and…read moresold our PS5 Console. It has been over a month with no call backs or even after a police report filed. next is amall claims court which i recommend who ever has been scammed by this man should file to shut this this scam company down. Jake is rude, no communication skills, lies about medical emergencies about his mother and friends 4-6 times he answered and low key sounds like a drug user down a tech rabbit hole on some of the calls. I REPEAT DO NOT GO TO THIS COMPANY, WAY BETTER ONES OUT THERE.

Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

I called to hopefully get a quote or know if they are able to solve my computer issue regarding…read moredata recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here.

I've worked with NTI for the last few years, and they are awesome! Helpful, professional, and…read moreprompt. Highly recommend.

When we decided to upgrade to quick books multi user we had problems with our network connection…read more Intuit spent several hours and could not fix it. We called Ryan to help us out, he and his team worked on it right away and got it working flawlessly within a very short time. These guys are the best. He also accessed our network security and gave us several great ideas to help us be more secure on the internet.

I love PC Doodle. Amelia took a lot of time to explain my options to me, fixed my desktop for a…read moresuper affordable price, and helped me figure out purchase of my next computer (without swaying me to buy from them). They're really communicative and transparent - called with updates, and responded to my emails quickly. Definitely will continue to go there!

My computer's hard drive was running out room and Best Buy's Geek Squad was only able to transfer…read moremy files not my programs. PC Doodle was able to do a mirror copy from my old smaller hard drive to my new one. Excellent quality service. Highly recommened.

I brought in a laptop with a charging issue with no appointment near the end of the day and they…read morewere very thorough in explaining what might be wrong, time to repair, and cost. They also had a discount program they told me about that saved me $45. I was so impressed with them that when my friend broke her phone screen, I suggested she call. They were able to repair her phone screen within 2 hours of dropping it off. She broke her screen around 3:00 p.m. and had a new screen on her phone before 6:00 p.m. they did set reasonable expectations and say that they just happened to not be busy at the moment. But typically you could expect a repair in 3 hours if you have an appointment. I almost want to break something just to use them again.

That poker face that you boy Henry put on a show really got me. Brought my phone to get the screen…read morereplace, and when I got it back, it got even worse. My phone isn't water resistance anymore and water got inside and fry my phone. Went back and try to get my phone fix due to poor job and improper placement, everything change, no one wants to be responsible for it.

I was in a bind and I needed a quick solution. I had just purchased a new graphics card and didn't…read morerealize my power supply was inadequate. I usually just install stuff myself, but I didn't feel comfortable doing this. So I went online, found this place, saw it had very good reviews and it was close by. I stopped by and talked to Clint first and we talked about some options. I could tell from talking to him that he was very knowledgeable and the price he gave me was very reasonable. The work was done same day, and all I can say is I am so happy I went here! Thanks to Suzy for scheduling help, and we can't forget Tink the office cat who was not very friendly to me, but I love the name.

I've used them for over 10 years and they are the BEST. They've fixed crashed computers (on site…read moreand remotely), they've installed and set up new computers -- they have never failed to solve a problem and their services are very fairly priced. Today my computer crashed after clicking on a Google Docs link. It would not restart. I called and talked to Suzie, who said, "Turn it off, unplug it for 5 minutes and try again. If it doesn't start, call me back." Well, that did the trick. I'm back in business. Cost: $0. It reconfirmed that I will be their customer for life.