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    Tuxedos by Santos

    4.0 (9 reviews)
    Closed 10:00 am - 7:00 pm

    Services - Tuxedos by Santos

    Clothing alterations

    Clothing mending and repair

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    Alan David Custom

    Alan David Custom

    (161 reviews)

    $$

    Midtown East

    I had another great experience getting a custom double-breasted suit made here. I've worked with…read morethem before and I'm always impressed by the quality. The craftsmanship really stands out the stitching, the fit, and the overall finish are excellent. You can tell it's truly custom made. Gioia helped me this time and she is so lovely. She was very attentive and really took the time to understand what I was looking for. She made the whole process easy and enjoyable. Neal handled the measurements and was extremely thorough. I mentioned that I'm actively losing weight, and he made sure to take that into account so the suit would still fit well as my body changes. That level of care really stood out to me. Alan was also incredibly generous. I was able to use a store credit he had provided, and it was clear that he genuinely cares about his customers and wants to make sure everything goes well. That kind of service is rare these days. The Madison Avenue showroom is beautiful and the whole team makes you feel very welcome. I've had a really positive experience every time I've come here. If you're looking for a custom suit, jacket, or dress coat, this is definitely a place worth checking out.

    *updated stars after communication from owner*…read more I think the quality at Alan David is very good--my previous suit from them is excellent and gets frequent compliments. That's why I returned in May 2025 to order a sportcoat. Unfortunately, the customer service this time fell short of my expectations. By late August, I realized I hadn't heard anything about the order and called for an update. I was told the fabric had been out of stock and later delayed due to the factory's vacation schedule, which seemed reasonable enough. In September, they contacted me for a fitting, but the appointment date inadvertently fell on a holiday when the store was closed. I rescheduled for October. At that visit, I was told the jacket would be ready in a few weeks, but again, no one reached out. In December--more than six months after ordering--I called once more and received a text saying they'd follow up with an estimated date. When I expressed frustration about the lengthy delay, they acknowledged that the initial order had been submitted late, which contradicted earlier explanations. To their credit, they took responsibility and offered a generous store credit, which was appreciated but not expected. The reason for my three-star rating isn't the final product, which was fine, but the lack of proactive communication. I had to repeatedly contact them just to understand what was happening with an order that had been paid for months earlier. Even my salesperson at Macy's is more proactive--and I don't spend thousands of dollars at a time there. My husband has had consistently positive experiences at Alan David, so I do believe my situation was an outlier and wouldn't discourage others from trying them. They ultimately handled the service recovery well; I only wish the issue had been acknowledged and addressed earlier. My hope is simply that their follow-up and order tracking become more reliable moving forward because otherwise, you might be left with the feeling that once you've paid, nobody really cares.

    The Wedding Dresser

    The Wedding Dresser

    (156 reviews)

    $$

    Sunset Park

    Susan and her team were amazing! Two weeks before her wedding, my daughter sobbed in the fitting…read moreroom of a tailor's shop. Her beautiful dress looked all wrong. Some of the problems were obvious and others were hard to pinpoint, but the effect was a mishmash. My daughter called Susan and after several reassuring texts, made an appointment to come into The Wedding Dresser. From the get-go Susan understood what was wrong & how to fix it. Her team went to work. The dress was how it should have been - masterful work, a talented team, and able to pull it all off in record time!

    The owner of The Wedding Dresser, charges high prices for reasons I cannot comprehend. I brought my…read moredress to Susan and agreed to pay her $1600 for quite a few alterations. I asked to stop the alterations because I could not afford to move forward. Susan said no problem and that the hem was done. When I picked up my dress, the hem was not finished, only the inner layers of the dress had been hemmed and they'd been hemmed WRONG! They were ascending rather than descending. This incorrect hem cost me $750 (1/2 of the total which is very high pricing!) but because I did not have an itemized receipt (though I asked for one) that price shocked me. The top layer was the shortest and they got longer from there so they were ascending rather than descending which is not how I brought the dress in or how wedding dresses are supposed to be hemmed. I called Susan, assuming it had to be a mistake, but she refused to fix her mistake. I found a seamstress to complete all alterations for 1/8 of the price. Susan had google remove my review threatening to sue me for defamation and extortion but I don't want her money, nor did I ever threaten her or lie. I just don't want others to have the experience I had. Google is biased and sides with business often. Customer service is all I ever asked for and wanted, a simple apology, any kind of offer to adjust the incorrect hem would have been more than enough.

    Village Party Store - Christmas

    Village Party Store

    (118 reviews)

    $$

    Greenwich Village

    I had a very disappointing experience at this balloon party supply store. The customer service was…read morerude and dismissive, and as a customer of color, I felt particularly disregarded. When I asked basic questions about party supplies, I was offered no assistance or guidance whatsoever. On top of that, the pricing felt excessive for the level of service provided. Customer service should feel welcoming and respectful, and unfortunately, that was not the case here. Because of this experience, I will not be returning or recommending this store. If you're looking for good-quality products, fair pricing, and genuinely kind, polite, and professional service, I highly recommend Balloon Saloon instead. From the moment you walk in, you're treated with respect and care. It's absolutely worth spending your money at a place where customers are welcomed and valued.

    I love this store for long time. Inc security guards :) he's so helpful right after I entered the…read morestore. Just took one star off Indian workers need to communicate with customers when they make balloon decorations. Ribbon colors and design. To be honest, when a security guard helped my balloon he asked me what color I like as well as he gave us advices!! I recommend this store esp, when you need a party planner! They have everything. Cards, maybe go somewhere else to prepare. I'd go to barns and noble in Union Sq. If you go late, E 2nd st and Ave B Diane Reade.

    Tuxedos by Santos - clothingrental - Updated May 2026

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