et me start off at 12:55 in the afternoon, and after waiting 5 min to finally get someone to come to the host stand, she takes our name and says that it'll be a 20 minute wait. There are at least four parties ahead of us. Our party agrees that it's a fair time to wait.
The next 45 minutes of standing around offered several signs that we should have taken our name off the list and gone somewhere else.
1:09 pm: The hostess calls a group of three up. They are taken to a table, but a couple with a child, who seemed a bit impatient, walked up and said that they were there before. The hostess had managed to skip over the party in the list and apologized for the situation. They were seated several minutes later, after waiting for the table to be cleared by the wait staff (please read further below about the support staff).
1:15pm: The hostess took a four top table and gave it away to a two top when there was a two top that just stood up and left. Had they just cleared the two top and sat them, they could have sat the waiting three top in front of us. We should have left at this point, already standing around for the 20 min wait time she had said.
1:30pm At this point I notice there are a lot of people entering for take-out orders, which in normal situation usually means great food. However, people were waiting around 5-10 min to get their to-go order or place an order. This is partially because all the people were jammed in the front of the restaurant and it was hard to navigate who was waiting for a table and who was waiting to pick-up or place an order. It was also due to the fact that the front of the restaurant wasn't staffed with anyone to take names down, place orders for the to-go people, or really attend to those sitting and eating at the bar.
While I've been a manager working in the restaurant business, I've never seen a lack of support staff to clear tables, place set ups, or run food. They have the wait staff attend to all of this, in between placing orders and attending to customers. This just seems like a horrible set up from the top down. The amount of time that lapsed from customers standing up and leaving, to someone coming over to clear and set it up was 10 minutes or so! In that time frame, with a proper staff, you could have had it bussed, cleaned, and set up and patrons sitting down. Think about that over the course of a day; how many times you could have flipped a two top or a four top with the proper staff in the building.
In this time frame another 4 top comes in and places their name down. As the staff runs around, they realize that all the patrons in the front have been waiting a long time and decide to leave. There wasn't anyone around to inform, so after several minutes the patron walks over to the host stand, picks up the pen, crosses her name off and walks out before the hostess even knew what was going on. That's lost business right there. A patron waiting to add her name had to inform her the people above had left.
1:40 PM: At this point we called a nearby restaurant 5 minutes down the road and found out that we could have a table waiting for us. We are about to leave and the hostess finally calls our name. We sit down.
Now we are seated and sadly, the food was just bland. While I was extremely hungry and felt the need to eat it, it lacked an overall zing. There was truly nothing worth noting about it. Not too thrilled after a 45 minute wait.
While everyone is always willing to point out the bad, I find pointing out the good is always helpful. Our server was extremely accommodating to us and was even able place us at a better table (the first one was literally falling of the hinges and was balanced against the wall, if you applied pressure on it at all it swayed and teetered to the point that it could drop a hot coffee onto someone). She was sweet as could be and was a pleasure to be around.
However, it was a total of 45 minutes of waiting and standing around based on very poor planning from the front of the house. This establishment is apparently the original flagship of the Turning Point franchise, so you would think that it would be the pride of it the line. It clearly isn't.
And judging by the other reviews, I feel that I won't be attending any other Turning Point establishments in the future. read more