My Turner pest control technician is outstanding! Kailon Alexander has been our tech for a long time and always does a professional job, with controlling insects, pests. He is not only great at his job but is respectful and courteous. He checks our termite traps monthly and conducts a thorough annual inspection. keep up the good work! Lou W. of Bartram Park Preserve read more

I was a Turner Pest Control customer for 11 years. I have now canceled all services -- pest control included -- and this is why. On March 30th, a technician performed a granular fertilizer application on my entire lawn (or so they said they did). Their own inspection report (Invoice #A621944902) documents Time In: 1:40 PM, Time Out: 1:47 PM -- a 7-minute job. The result was uneven, striped fertilizer coverage across my lawn. See my photos. I reported the issue. A return visit was scheduled for April 30th. No one showed, and no one called. When I followed up this week, I was told a manager would contact me upon arrival. A technician arrived on May 7th and performed a re-treatment, but no manager appeared, and no one addressed the damage or took any accountability. Their pest control service is competent. But this company wasted my time, damaged my yard, and never took responsibility. I shouldn't have to fight this hard for a service I'm paying for. I would not recommend Turner's lawn care program, and I no longer trust them with any of my services. read more

Turner Pest Control - Weeds - Pest Control Near Me - Jacksonville, Florida

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They've been visiting our residence on rainy days. Multiple times- whether this is for Lawn, for Pest control etc... This has happened multiple times that I question if it is still a good idea to keep the bundle. I mean if they are spraying when it is raining or has been raining, does it not render the spray useless or ineffective? I rained 2 days ago. They visited and sprayed. It continued to rain for 2 more days. This is something you can check from the app. read more

As mentioned in several other reviews, Turner Pest Control in Jacksonville is terrible. I complained about the lawn treatment service and all they did was make excuses. I asked to cancel the service and was informed that I would have to pay $300 even though I was not satisfied with their service and their lack of an adequate plan to fix the issue. Stay away from Turner Pest Control! read more

On 3/25/25 I paid Turner up front for an annual contract for my lawn maintenance after sodding my lawn with Zoysia grass. Turner came out and spot treated the front lawn for weeds resulting in several brown areas a couple days after treatment. I reported to the supervisor. I was assured it would not happen again. On 5/13/25 the technician came out and treated the back yard. Within a few days after treatment, I had many large brown dead looking areas. Prior to treatment my lawn was lush and green. I was told by Turner it was fungus. I had two other lawn professionals tell me that the brown/dead spots were not due to fungus, that they appeared to be caused by a chemical application and that there were no signs of fungus on my lawn. I canceled my contract with Turner and requested a full refund as the two treatments severely damaged my lawn. However, they did not refund full amount so basically, they charged me to kill my new zoysia sod. I would definitely not recommend this company for lawn care services for zoysia lawns. read more

Turner Pest Control - After Turner treatment - Pest Control Near Me - Jacksonville, Florida

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Save yourself the disappointment. Techs don't show up, don't call, and when you call them, they push it off until the "next" visit. We had more ants, wasp nests, and more weeds after one year than when we hired them. No shows and ineffective, incomplete treatments are typical. They also sneak in unapproved charges while refusing to treat your lawn. Don't bother. You'll thank me later. read more

They have terrible service. The yard looked terrible. Also there billing department get ever get anything correct. They over expanded and bought up local companies and the service went down hill. Would not recommend them. read more

The quality and service Turner Pest Control is well worth the price charged!! My service technician today (1-5-26) is wonderful! Randy Davis from Shadow Creek Drive. read more

I have lawn, shrub, termite, insect and mosquito treatment scheduled with them on a regular basis over the past 2 years. They have done an amazing job keeping out the insects/pests and keeping my lawn and shrubs looking great. They're always very responsive to my needs and always take care of any problems, which fortunately are far and few between. I highly recommend! read more

STAY AWAY FROM THIS COMPANY First visit, tech never finished the job. Called back to have them return and no showed. read more

Turner Pest Control is Terrible. We have been paying for yard insect/weed control for over 2years. Our yard has never looked worse It is full of weeds and insects. The grass is so damaged and unsightly that now we have to pay to have it re sodded. We live in 20 Mile in Nocatee. If you live in that area, DO NOT use them. If I could give 0 stars, I would!!! read more

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House & grass were new late 2023 and they killed my grass. One person says it's over watered and another says it's under watered. Which is it ??? Weeds are EVERYWHERE !! I called to speak to a supervisor and told him my concerns and he couldn't care less. Cancelled service and still had to pay for 2 months ahead of time that I won't be using. Complete rip off. Keeping termite service only because builder included termite bond. I can go to Home Depot and kill my grass for less $$. Don't deserve 1 star. read more

My initial experience with Turner Pest Control wasn't the best, but I've been genuinely impressed and pleased with their follow up once I voiced my initial concerns. Brandon Tyler has done a tremendous job at following up with us and helping to remediate any previous issues. Brandon is attentive, consistent, and very knowledgable. I feel much better about our service at this point, thanks to him especially. read more

Update: as you can see by the response, they will not stop spamming you to renew their services. What a tone deaf reply. This is the problem when you use overseas support. This company will spam you and will not stop until you renew your services. Stay away. At least five people have called me to renew their services. Unbelievable. read more

WORST COMPANY EVER! Overpriced, worst customer service. Regardless what day of the month you sign the contract, their renew would be the 1st of the month. I had a contract with them from the builder with our house that we bought the 27th of the month. I called the 1st of the same month on the following year (so, less than a year of contract), and they declined coming here for a follow-up. Worst customer service ever with Britney and the supervisor Amber, which were not interested in understand nothing just repeating same bulshit. This company is a big scam! read more

for the Price super poor results. for that Money i payed for the one time treatment I can buy supply for an entire year. read more

We have since dropped our contract with Turner but when we had them, it was a constant nightmare. We have a brand new house so we try to keep it in top shape. We have basically 5 complaints. 1. Their service guy sprayed one side of our house on a very windy day and got spray on the windows on that side, so now they have a cloudy film over them that even our professional window washer can't get off. 2. They treated our yard with pellet fertilizer and never swept the concrete driveway so we have marks in the concrete where all the pellets layed. 3. They never return phone calls or follow up with the service manager. The only way we got a call within 20 minutes was to write a complaint to BBB. 4. The service rep we had was belligerent with my husband and even swore at him. That guy is still employed and no one ever apologized to us. He has a very bad attitude. Very argumentative and rude. 5. Our immediate neighbors still have Turner and their lawn is full of bugs and all turning brown and it is close to coming onto our property just as it did last year. They should be ashamed to service that lawn and put up their sign. We would never recommend this company and their fees are high on top of it. read more

After being a customer for years I reported a move to them 2 times so they would cancel the service they never did it all of a sudden have no record of me making said phone calls charged for 2 visits at over 200.00 a piece. If it wasn't because I received another text stating they were going back to said old address again they would have charged me for a 3rd visit. Also they found the call for July and said that it was for canceling for the service visit not canceling the service as a whole noo that was one of the time I called to cancel service as a whole. Now he says it was a miscommunication cant help you with refunding the 2 months we charged u for. DO NOT GO WITH THIS COMPANY because this can happen to u to​​ read more

Unbelievably unprofessional. I needed a company who would treat wood termites and issue a bond. I was told in no uncertain terms that they could. They needed to have an inspection to provide a quote and the closest appointment was 4 days out, but they could remediate within 24-48 hours. This was important because it needed to be completed to close on a house on time. 4 days passed. The inspector called me at 2:15pm regarding our 2:30pm appointment and said he had to push it to 4:00pm. I was irritated, but said I would be back at 4:00pm. During that call, I confirmed with the inspector that I needed a spot treatment and a bond. No show at 4:00pm. I called and texted. I got a call at 4:40pm saying he would be there at 5:00pm and that he was on his way. I waited. When he arrived at 5:00pm, he informed me that they do not issue termite bonds for wood termites. In disbelief, I reminded him that this is what I had been promised when I booked the appointment. He shook his head and said "Customer service" as if this was a common problem. "I'm sorry they told you that." he said, forgetting that I had told him what I expected when he called to push our 2:30pm meeting. I called the home office to complain, but it was after 5pm. The receptionist was able to reach one of the higher level managers and assure me that he would call me back. I am still waiting. Do yourself a favor and steer clear of these unprofessional (giving them the benefit of the doubt) hacks. read more

I have been using Turner pest control and termite services for 2.5 years now. The company is great at communicating appointments via text and sending an email report for every visit. Recently I had an issue with rats in my attic. Alisa had wonderful customer service and was kind and helpful over the phone. Jonathan and John were both communicative and thorough when inspecting my attic and trapping the rats. Overall I have had a wonderful experience with Turner Pest Control. read more

Paying customer for 11 years. Not sure why!!!!!!!! Terrible service. No show TWICE when called out to address pest problems. Was told I would get a refund for last payment, and that was a LIE!!! STAY AWAY FROM TURNER PEST CONTROL!! read more

Nobody answers the phone. I have ants and brown grass. Not pleased. I blame on management alone.

They bill you every month but only come every other month. Also, when you cancel they continue to bill you but suspend your service until you pay up and threaten to send you to collections. DO NOT care about billing request they bill when they feel like it. Then had the nerve to demand payment when they were already paid . Took 5 phone calls and a fax and certified letter for them to correct there records. Do not recommend this company. read more

I am a long time Turner customer.my contract was canceled because they said their worker could not go under my house.it would have been nice if they would have told me that ahead of that so that i would have taken card of that beford their man came over . I recently had pipes changed under my house snd also had wiring done under the house and they had no problem going under the house.turner should have notified me that they could not go under the house.It is called courtesy read more

When they tented my house they used some of my gardening equipment and left it in the yard. They broke several lights in front of my home, took a shepherd's hook with a wind chime and also just threw it in my yard never reinstalled it, screwed up my billing and when I called with these concerns well over two weeks ago I still haven't received an answer. read more

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Jessica is the technician that services our property in Winter Park. She is very knowledgeable and personable ... always with a smile. She remembers all the details about our property and goes above and beyond. Jessica is a valuable member of the Turner Pest Control Company and should be recognized for her genuine commitment to her chosen career. Jessica is a reason Turner Pest Control is successful. read more

i was informed that i would receive a 30 day follow up after my first two visits and i never heard from them again. they did not communicate with me properly i only had 30 days to call them and schedule another follow up!!!! they did not finish their job and i still have several roaches in my appartment and they are saying i have to pay them another 400 dollars for a job they did not complete!!! this company is a complete ripoff and i definately would not recomend there service!!! read more

If you are considering Turner Pest Control, just stop! We kept their service, which was poor, for 9 years to keep our termite bond. Our account was paid in full monthly. We stopped services when the house was sold. They are putting us in collections for the months we not only moved from the house, but actually told the new owners about Turner and they paid! So, Turner is illegally billing us. I have called and emailed. Everyone understands, yet the collections letters continue. DO NOT USE TURNER DUE TO LACK OF PROPER SERVICES AND ILLEGAL BILLING! read more

I have used Turner for a year and am on their monthly visit plan. They have always been responsive to my requests. I sent an email with photos of the spiders and wasp nest three days ago. They emailed me back and scheduled service for Saturday. Since I live in an area with new construction, I requested all window sills and the perimeter be sprayed. They performed the service and followed up with the products used within a few hours. Thank you from Saint Augustine, FL. read more

Unorganized and unprofessional company. I cancelled an add-on soil treatment they recommended, in advance. They proceeded to do it anyway. When I documented the cancellation, they refused to acknowledge it or remove the charge. This might have been forgiven if my lawn was looking better, but it is not. read more

Do not ever use this company. 3 TIMES they have set up an appointment to renew my termite coverage. 3 TIMES they didn't show up and 3 TIMES they said they didn't complete the order in their scheduling system. So either they are incompetent or are dishonest. Either way, not a company I would ever do business with again read more

terrible customer service. canceling after just a month of signing up. absolutely awful.

Double charged me. Refused to issue refund, so I asked to apply overpay to my account and cancel immediately after credits had been used, which was 60+ days notice. I got a different company, as my yard was looking bad and we had pests in our home. Continued to send me bills, after I cancelled. I spent nearly 2 hours on the phone, and had proof of my cancellation, still refused to delete the fraudulent invoice for after my cancellation and SENT me to collections. Now I am disputing it with the collection agency and credit reporting agency, as my 835 credit score dropped into the 700s. I'm furious. Bad service. Dishonest. Run away read more

I had use this company for a few years with no major issues. until recently I had to move and they needed to come pick up the termite equipment. The guy scheduled a date to pick up the equipment, which happened to be the same day my movers were coming, but Turner Pest guy came to my door telling me he's there to pick up the equipment. I told him it was in the garage and then I never saw him again until a week later I'm getting a bill saying I owe them over $200 for this equipment because the tech did not notate that he picked the equipment up from my house even though I verbally spoke with the guy. I've called and spoke to them multiple times explaining the situation and they're still trying to say I owe them over $200 for equipment that I no longer have and their tech picked up. I would not recommend them they're dishonest and only out for the money and I will not be using their services with my new house. read more

I have been paying Turner for 2yrs now. I pay for their termite bond, pest control and lawn care. Granted, my yard has Bahia grass so I know it's garbage to begin with. But, I have been paying them to control the weeds in my yard. My yard now has more weeds in it than what it did before I started with them. I have called a couple of times to complain about it. They sent someone out to re-spray the yard. Even after that the yard was FULL of green, healthy weeds. I am not happy with their services and would not recommend them. I cancelled all services with Turner and went with another service provider. So we will see what they can do differently. read more

coli came out and did great service. explained everything and even went above and beyond to walk me through what needed to be done for best results after the service. all around good dude! 10/10 read more

I have stupidly been with Turner Pest Control for about 2 yrs and finally decided to cancel. Like other reviewers have said, they don't physically pick the phone up. If you're in need of immediate service, you have to leave a message and hope someone gets back to you. My husband called a week ago bc we had cockroaches in our garage. They literally call you back once and if you don't pick up, you have to try again. Then you sit there hoping someone calls the next day bc they never call again the same day. It's a week later and he is just now getting ahold of someone. Obviously our bug issue wasn't a concern to them. So, instead of asking for service, we decided to cancel. For a business to not pick up the phone on a daily basis, is a horrible way to provide good customer service. We also had our lawn service through them. It looks worse then it did two years ago. Tons of weeds, dead spots..you name it. Of course they claimed it would look better when they got done with it. Give it some time they said. Yeah two years later it still looks horrendous. Bunch of scammers. There are so many other pest control/lawn service companies to use. Don't waste your time like we did. Believe the negative reviews, there's a reason why there's so many! read more

Only provide 4 services a year and often just drive by with no service at all! Almost a $1000 year for little or no service. read more

DO NOT USE THIS COMPANY. I wish I would have check the better business bureau. This company is completely fraudulent. They will invoice you for services that they do not do. They will not help with any type of pest control. They will invoice you after you cancel your service they will send you to collections after you pay them 50 other people agree with what I was saying on the Better Business Bureau website, they offer no customer support. No one cares this company should and will be out of business very soon. read more

Turner Pest Control - Threatening to send me to collections for a paid invoice - Pest Control Near Me - Jacksonville, Florida

this company has no regard or knows how to respond to customer situations, they never return phone calls or respond to calls. I've been waiting over a month for a lawn supervisor to come out and look at a spot they supposedly treated before, called 4 times and nobody has called or come by, their pest control guy got rained out, told us he would be back the next day, now its been almost 2 weeks, has not been back and they billed me for the full service, I called them to tell them the bill would not be paid until the service was completed and the customer service lady acted like she could care less- what a joke, when this company was Prostaff before they sold to Turner they were good, now they are worthless!! DO NOT USE THEM read more