Exceptional customer service I received from Will Campbell concerning an outdoor chair I purchased and needed fixed. He followed through more than once with the company. Unfortunately, it was out of warranty but he kept me abreast of the situation from beginning to end. Kudos to Will! read more

Absolutely beautiful Ace store with tons of stuff. They have household items, a garden center, pet stuff, furniture and clothing. It's endless and huge. I would love to come back and shop more in the future. Nice staff and prices are fair. read more

Turner Hardware Beaches - Hardware Stores Near Me - Jacksonville Beach, Florida

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Took 5 manual hedge trimmers/loppers to be sharpened ($5 per) earlier this week and they called yesterday to let me know they were ready. Went today and as usual, numerous Ace employees were an available to help. One immediately located my trimmers and started carrying them for me to the front. Figured he was making sure I paid (which I had offered where he found them). Main cashier line was long so he took to another part of the store to an open cashier. Then he carried them and put them in the car. That's Ace and that's why we go there. read more

We enjoy exploring Ace for new ideas for our home and garden. Everything is always set up in a great flow to find what we need and what we didn't know we needed yet! read more

So today I went in to just browse. Didn't know they now have clothing. Found 2 cute dresses and a top - one dress and top are spf protected and super comfortable. I also found some wall decorations and a serving cabinet that I loved but need to measure for at home. Always find something. read more

We had the most lovely experience with Colleen, the manager of the garden center. We were visiting from out of town and needed to purchase two plants for a friend going through a tough time. Colleen kindly offered to pot our plants, and she lifted our spirits on an emotionally difficult day. She was so kind to us, and we were so grateful for her time and expertise. read more

GREAT store! Amazing customer service! Incredible ownership! We bought some furniture when we moved to FL from Turner Hardware and cannot say enough great things about this company and their employees. From our sales person, to the delivery folks, to their follow up - everyone was outstanding. Jason Turner and Lisa Griffiths have been outstanding and have taken such great care of us. If you want great, quality furnishings - this is your place. We looked all over Northeast FL from Amelia Island down to Daytona Beach and this is our go to place. read more

I wish I got the gentlemen name that absolutely saved my day and plumping issue. I'm going back tomorrow for another. Way more help without even asking than the other bigger hardware store in other strip mall. (No name needed I wonder around passing several before I had to finally sold the wrong part which I will return tomorrow getting my 2nd from Ace) Well done Ace you now swapped me as a happy customer your store. 5 read more

So there are some serious pros and cons about Turner Ace. So I have really mixed feelings about it. Pros: The customer service and knowledge of products is bar none. I am an amateur do it yourself-er and their staff have walked me through projects every step of the way. They pretty much walk around shopping with me to make sure I have what I need. You will not find that anywhere else. They also have a lot of great locally sourced products which isn't typical of your normal hardware store. Cons: There is really only one. The prices are steep. You'll pay about 50% more than other places. So if you're looking to buy quite a few things you're going to pay for it. read more

This is a hardware store on steroids! It has the finest selection of grills and outdoor furniture. One wing has an entire huge greenhouse. Yep, you can find anything here. The employees are friendly and helpful. This store is bigger than a super grocery store or super target. Seriously! I need to get some of their beautiful pots before I leave town. I am going to make another trip here tomorrow to see what I didn't get around to today! You've got to see this place! read more

This is likely the best Ace in the country. Full surf and boat apparel, great furniture, decor, beachy vibe. They are never understaffed and there's always someone to help. read more

I have been going to Ace for home and not projects for years. They have a fantastic selection of fasteners and tools but the most important aspect is the ease of finding things and the knowledge of the staff. I never go to big box stores unless I can't find it at Ace! The discount cards in the mail are also a great opportunity to save. read more

What an unexpected visit, we were looking for one specific item and found more! The store was clean and friendly staff and so many seasonal items. read more

I just love an old school hardware store, I mean who doesn't, right? So cool just browsing the aisles up and down to find random stuff you never see anywhere else. This is a good sized store at the beach, close to the house, good sized private parking lot so getting in/out is a breeze. There's also a super cool section adjacent to the hardware store that's geared towards anything beach theme'd for your house or condo. Patio furniture, wind chimes, decorative flags, furniture, accessories, decorations and more, more, more. Unique items you just won't find in those chain stores around town. Likes- * Large inventory of Big Green Eggs and accessories * Large selection of Yeti cups and coolers * Everything you need for your home improvement projects from paint, electrical, tools, fasteners, plumbing, hardware, screen repairs, outdoor garden, propane refill and more. Dislikes- * Grumpy staff that haven't quite mastered the art of customer service but are probably ready for retirement. * Let me finish stocking these shelves while I point or tell you what aisle you might find it on....grrr! read more

My husband and I stumbled into this Ace back in January when we were looking for a new built in grill. Bob and David ( who are super knowledgeable) introduced us to the Alfresco line. We purchased the grill and accessories. They grill arrived but we were not ready to have it installed due do construction delays. David worked with us in storing our new purchases -which turned out to be months. This was greatly appreciated. We bought several pieces of patio furniture with the assistance of David-who is always incredibly helpful. Delivery of all these items was timely and done with a high level of professionalism. A few pieces of the furniture arrived with some surface chips and David and his team took care of this immediately. I highly recommend this Ace. It is truly the best! read more

What a cool store. This place has some awesome patio furniture and indoor beauty furniture. This is a great place to come for inspiration if you are decorating a house but don't know in what direction to go. I know, you think I'm crazy looking for design inspiration but you'd be surprised. They also have rugs, hardware, outdoor plants and the normal things you would expect. You probably can get anything here, we love it, and keep coming back. Employees are normally friendly and very helpful. read more

I'm not normally a huge fan of Ace Hardware stores due to them having slightly higher prices than the competition. This location makes up the difference with their customer service. The general manager, Glen, has been at the store for years and treats everyone like a personal friend. His attitude has rubbed off on his employees as they are friendly and helpful as well. For you folks that are into grilling out and and enjoying the outdoors, you need to check this place out. They have a huge selection of high quality grills on display. They are very knowledgeable in the area and can answer all of your questions. They also handle delivery and set up of the larger grills and outdoor kitchens. They also carry all of your accessories from grill lights to wood chips. Are there any landscapers out there? Ace carries a full selection of residential and commercial grade Stihl power equipment. They carry the large containers of 2 cycle oil, inexpensive edger blades, and large spools of trimmer line that professional landscapers are always needing. If you need your mower blades sharpened, this is the place. $5 per blade! This is the cheapest that I have found. The place i used before was charging $10 a blade. This store even carries a small selection of fishing supplies. They have rod and reel combos to locally manufactured jigs. This is a plus since this a beaches store. Most of the Ace Hardware locations have nice garden centers and excellent florists. They offer delivery service for their flower arrangements as well. read more

I am a member at Turner Hardware which gives me discounts and promotions. So, today I went in to use a promo $10.00 off of $50.00 or more. I purchased the required minimum and because I'm a member got $2.00 off one item automatically. But, when I tried to use my $10.00 off coupon I was told I couldn't because my purchase included sale items. So, my $10.00 off, which I received by mail because I am a member, was not accepted because of a $2.00 discount I received automatically because I am a member. The treatment I received was demeaning and condescending. They lost a long time customer over $8.00 and their attitude. Take my advice and go to Home Depot. read more

I just left the garden department want to applaud the young man at the cash register. He was efficient and patient. I don't review stores, but he made me want to return for my plants. The plants are ALL healthy and priced well read more

Special ordered a grill for Valentine's day. Was told would be available to pick up today, however no call. I called to follow-up and spoke with the manager who indicated that we were misinformed on the pickup date...which was very clear when ordered. I was then told that grill assembly is not a job priority and if other things are needed that employee would leave to do the other duties. I asked at this point to pick up the grill and I will assemble it myself. I was placed on hold again and then told, No, unfortunately it has been started. Tomorrow is the best they can offer. I at that point told them to box it back up and I WILL DO IT MYSELF! Never will I ever support this business again! Home Depot is too close by! read more

I stopped in here the other morning to look for special Christmas decor on sale. Found some cute items. Problem was at check out. 2 young girls paying more attention to giggling and talking than showing a customer respect! Management should be more aware of what the employees are doing when customers are trying to check out read more

I have been to this store many time in the past. When you need this or that it's normally here. They have a huge store with many thing that a normal hardware store has. They have a flower shop a gift shop and they have more then just Ace the Helpful Hardware Man stuff too. They also keep this store really clean and free of debris. They also if you are a longtime beach resident then you know the Turner Ace name. From the beaches on 3rd street for many many years. I also went to school with Steve Turner and he won the Greater Jacksonville Kingfish Tournament a couple of times. The fish are still on the walls. read more

I would like to recognize great customer service. I purchased a Big Green Egg some time ago and frankly could not remember when I purchased. While entertaining with friends and cooking some prime strip steaks, the lid came loose from the strap and fell to the ground. This was embarrassing to say the least as any Big Green Egg owner knows, we love to show off the Egg's performance. Well, met with the owners son GM and discussed the matter. The next day he had someone from his store out to take care of the matter and gave me a new chimney top sines the other one was damaged from the fall. Thanks very much to all at Ace for great customer service!! I will continue to make purchases there and recommend to others as well. read more

I would travel a bit further than go to an Ace ran by the Proctor family. This store has much better customer service.

Native to the area and on a recent trip 6/24/17 tried to get assistance in lawn and garden. The guy seemed actually annoyed at my inquiry. Needless to say left everything I had already selected. Hell, if I can't expect customer service, I'll just go to Home Depot. read more

After purchasing 3 EXPENSIVE (esp. Compared to Home Depot and Lowes) plants that died (I'm a green thumb and even I couldn't save these) I contacted Ace to see if I could exchange, with a receipt, said dead plants. I was told they don't guarantee their plants. What the what??? So you charge a premium comparatively AND you dont have a guarantee like the bigbox stores??? Sorry Ace, wont be buying from you anymore. And I'll make sure my friends in the neighbourhood who do a lot of gardening dont either. Buyer beware!! read more

I attempted to return a defective wind chime and didn't have my receipt. One woman was nice, the other two were down right accusatory. "You're returning it because it's defective? Didn't you notice it was defective when you purchased it?" Well, that's pretty much when you return things right???????? "If you don't have a receipt and we don't have the skew # we can't return it." Well how do they keep their inventory. God forbid I took the tag off the bottom before I noticed the top was split and the strings were hanging out. We tried tracing it with my Credit Card, which showed 3 other wind chimes I'd purchased, but this one I purchased a few days later and I must have paid cash. Do you think they would give me the benefit of the doubt? NO! This is a high end store which caters to wealthy customers (not me), and the prices are exorbitant. I bought $170 worth of other wind chimes, but they couldn't/wouldn't accommodate me. I'm taking all the wind chimes back and never shopping their again. AND, not once did any of these 4 women smile at me. The first thing I heard with a frowning face Was "you can't return it without a receipt." In this day and age of cards, I seldom keep hard copy receipts. The attitude of all these women (except the one) was rude and unfriendly. read more