Amazing service from Bill. Very helpful with finding a tool. This store didn't have it but he…read morecalled around and found the part I needed so I could finish the job today!

I was waiting in line. The clerk Jesus told me and the other customers waiting that someone would…read morebe with us "shortly". Nobody came to help us so I asked him again if someone would come help us and he replied, "In a perfect world ". Zero stars for customers service.

Suspected a bad battery so came by the store after work…read more I learned when I arrived that they usually cut off doing battery testing or installs around 5pm and it was well after that time. Despite the time and the fact that it was a super cold day, Ramon jumped right up to help me test it out and then eventually installed the new battery without hesitation. Thanks Ramon!!

Bryan was very disrespectful instead of being professional. He was giving my mom a dirty look when…read moreshe was trying to explain to him the problem she was having with her car and if he could help out. Instead he treated my mom like she didn't know what she was talking about. After I told him that he doesn't have to look at her like that he began to apologize. If he didn't understand he could have simply asked for clarification. It's about being profesional and respectful .

Great Service!!!! And they have a friendly staff. And reliable. Good quality!!! Must go and get…read morewhat you need here!!!

Call in for part, quick answer, got info I needed. Arrived 10 minutes later, and left store in 10…read moreminutes. Staff knowledgeable and friendly. In general, most reviews are negative, so taking the time for a quick win! Great job guys!

Quick and friendly service, good online selection…read more Even though a promotion of a free FIFA soccer ball by Mobile1 had expired, the staff still gave me a free promotional hat!

Ordered a part online for pickup. Got there well before 5 pm, the posted closing time, and the door…read morewas locked. Employees refused to open the door and stated they were closed. I reached out to the store manager per his request and then got notification a support ticket was created for me. Then today I get a notification that my issue has been resolved. Huh? I got no meaningful correspondence from manager but I got a ticket opened and closed for me. Thanks Napa. /sarcasm_off

Was my first time in this car care center . The clerk was…read morevery nice ( both of them) Explaining everything very well. The technician show a couple of time reporting was he saw/ found in the car. Very small waiting area, only 3 seat . The cons : My appointment was at 10am and they started at 11am, that wasn't nice or pleasant. All the rest was very good . I will return....

I went into the Milpitas Walmart Auto Care to buy a car battery jump starter. I received from a…read moreyoung man named Will, outstanding customer service. William was attentive and did more than expected, to make sure that I was contented. He managed the high level of environmental stress and plethora of patrons inside the store, who needed care. Being the solo employee on hand and repeatedly being pulled in multiple directions by guests I applaud him for being the exemplary, wondrous type of staff member who does not mind going above and beyond.

Recently had a difficult time sourcing a bearing and these folks took hella time to help me find…read morewhat I needed. Unfortunately, I messed up and didn't bring in the outer race of a bearing I was trying to match up. The inside was correct and passed the eye test but as luck would have it, it didn't fit my application. They did not have to honor a return. They did not have to handle the situation with grace and understanding, but they did. Hella good people work here! The store is stocked better than most stores twice their size. Where Winchester Auto Parts left off Allied Auto Stores picked up. Thank you again, this my new FirstCall

Still love the place. Have tons of parts in stock (huge warehouse) and are open whenever I need…read morethem. Cracks me up that most of the complaints are because the place is too busy (phone waits, line management). They don't suffer fools and aren't 'the customer is always right'. Wait your turn and you'll get your stuff.

I had a burned out brake light. Stopped in not long before closing and got great service! Not only…read moredid I not get upsold, (in fact I had to ask to be upsold to a brighter bulb for a few dollars more), but their prices are discounted from list. They mostly distribute to other places so the retail is not their main business, yet the sales person who helped me was far better than retail salespeople. Not only that, after I bought it he offered to help me install it! I said I would try it out myself but he then helped me check it out and through his exhaustive testing we found out my right turn signal was also burned out! So he helped me buy that and install it, and test it again. All within the 15 minutes they were about to close. Most salespeople would be trying like hell to avoid you and go home. So big props to the store for well priced items, and stellar job for my salesperson.

Don't shop here. Please be warned they do not honor their return policy. Period…read more The hispanic guy at the register refuses to refund my brakes claiming that the color of the brakes looked slightly different from the original, which is outrageous and complete BS. They were exactly how I bought them. I had not layed one finger on them. This guy was full of it. It didn't take very long to see I was dealing with a dishonest person who was lying to me, and to himself. If you're shopping car parts, do yourself a big favor and avoid this place. You deserve better.

The owner of this shop, Ali, gave me the most exceptional customer experience I've seen in a while…read more When I called him up to talk brake pads be detailed every option and gave recommendations. I ordered and told him I needed the delivery by a certain date, so when the pads were suddenly backordered be rush shipped them free of charge AND personally dropped them off at my house! 5 stars for sure

From the owner: High performance and racing supply outlet. Carry full line HAWK brake pads, Pyrotect products, Red…read moreLine Oil products, Motul and more

Pedro Vargas and Antonio the dispatcher good service delivery service fast i love intex Auto partsread more

https://www.facebook.com/61572566890164/videos/553764447762892/?mibextid=9drbnH&s=yWDuG2&fs=eread more

Not sure if it was due to their new name change or what, but I had some bad customer service here…read moretoday. I've never had any issues at this location. There were 5 registers in the back and 3 employees. 1 was on 1 register and the other 2 on another register. They had me waiting there for 6-7 minutes holding my merchandise. Why? I don't know. The lady was just standing there staring at the screen. She could have at least told me to put my stuff down and wait a little more. Not sure how you can just stand there doing nothing when you have 2 customers waiting in line. Maybe I'll try a different Kregan store, Autozone, or Winchester next time

Rude as hell. Half of the employees don't know what they are talking about. Most the time they…read moregive you the wrong part so bring your old part in to make sure they have the right one. On top of that, basic supplies like chemicals, oil change items, cleaning supplies, and small nick nacks are about double the price when comparing automotive supplies at Walmart. My biggest problem is the etiquette. I was in the Army, I throw the four letter words around with the best of them. I have my share of inappropriate jokes that I get a kick out of. However, I have the common sense to not use them at work, around customers, at a buisness located in a family shopping center!!!! I went in one day and one of the guys was cussing up a storm while simultaneously bragging about how he used to steal car stereos! To make matters worse there was a customer in the store with his two kids! Just proof that common sense ain't so common and some people just lack etiquette or any buisness sence. Well, they will hire these people at this Kragen location. I give them one star because there is one employee who is very polite and courteous. Other then that, I only go here if I am really in a bind because it is the closest auto store in walking distance from my house.