Today, my friend and I had to visit our favorite Tumi Store here in Schaumburg. We saw our girl, the sensational, very engaging and charismatic Karrell. We caught up and browsed a bit. Precious Karrell was very informative and helpful. We discussed the current sales. I was thoroughly pleased with the packing backpack. Had I not overspent my budget on this trip, I would have purchased and shipped it back to California. My friend purchased something he needed, the leather compact sling. We donated $25.00 for the Saint Jude's Research Hospital Rehab Ball. The very statuesque Dalal also gave us superior service. Our visit to the Tumi Store could not have been any better. Those smiles on our faces are authentic. Thank you, thank you, thank you. read more

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Do you enjoy being heckled and pestered? Do you like it when 3 of the sales people ask you if you're looking for anything all within the first 30 seconds of you entering the store? And that last person asking you twice if you are looking for something (within 5 seconds of when she last asked you)? Do you enjoy when your responses are ignored? Then look no further. They do all of the above at this Tumi location. I own a few Tumi products. I've been to other Tumi stores and my favorite so far is the one in Old Orchard. They are very pleasant there and we have casual conversations sometimes. However this location in Woodfield Mall is terrible. I walk in and the first sales person greets me as they normally would. They ask how I'm doing and if I'm looking for anything in particular. I answer that I'm well, smile politely, and say "I'm just looking." Ok fine. This is all normal so far. Those key words are apparently insufficient. Because two steps later, another person comes by and asks me the same thing. I smile again and said "I'm just looking." Now I take one more step, and this sales lady (the third person) asks me if I'm looking for anything. As if she didn't hear the first two people ask me and didn't hear my response. Now I'm starting to get significantly peeved. I've not taken more than five steps in the store (so within a few feet) and yet I'm being hounded and badgered. It is a very unwelcome location. And about 5 seconds later, she asks me again as if I'm going to magically change my answer by the fourth or fifth time someone asks me what I'm looking for. This lady is probably five feet something, dark black hair, older. Thanks for making it known that I will not be shopping here. It's like I stepped into a car dealership and had to deal with skeezy, greasy, used car salesmen. You know the type. Is their income based on commission? Because that's what it feels like. It is a prime way to lose business. Just let me shop in peace. 0/10 if I could put a 0. Would not shop here at all. read more

Had to check out this store as I had seen their product in Macy's and have owned a wallet for a good 4 years or so. Upon entering the store I almost felt like I was in a museum. Everything was clean and neatly displayed (almost as if I wasn't allowed to touch!) Their were two sales people there that welcomed me into the store and were quite friendly. After chatting with them for a few minutes the sales guy showed me a few backpacks that I had shown interest in and did a good job of showing me why the stuff is so expensive! Really...$395 for a backpack??!! I knew the prices would be up there but this was a bit more than I wanted to "invest" in a backpack. All in all my experience with the staff was great. Friendly, courteous and made me feel right at home even though the stores feel gave off a cold vibe. Was nice that I wasn't treated like I didn't belong there (was dressed in shorts and a ratty tank top that day) and was treated like a million bucks. Overall I am impressed with the service and product and maybe someday I will plunk down the cash to be a Tumi balla! read more

Buyer Beware Poor Quality - TUMI- Gatwick (Taupe) luggage line. I recently purchased 3 pieces of rollerball softsided luggage - large, medium and small rollerboard size. Two of these pieces (medium and small) COLLAPSIBLE HANDLE BREAK-OFF, while traveling stateside ON THE FIRST USE!! Years ago, this luggage was virtually indestructible, this is no longer the case - and unfortunately the quality has diminished drastically, but the price is still high and their products look appealing. Will no longer be purchasing Tumi. I am a Diamond level Frequent Flyer club with Delta Airlines (the highest # of miles) ..so I can honestly say I have seen the old Tumi luggage withstand tremendous use - and unfortunately 15 years later I now see this companies product line severely diminished in quality. read more

Outstanding food and service. We totally enjoyed our food. I will highly recommend BBQ dishes and Karahi Chicken.

Tumi snobs at Woodfield Tumi Store. Don't even bother to go there unless you're one of the 2%. Not very helpful or friendly as if you're not allowed to walk in there. Just look--don't touch anything unless you want to pay for the extraordinarily expensive luggage. It's just luggage---not jewelry! read more

I've owned several Tumi products over the years, but this was the first time I had the pleasure of doing business at the Schaumburg location. I recently purchased a Tumi briefcase on-line, but having used it for a week or so, I decided it wasn't quite what I needed, so I went to Tumi at Woodfield Mall to exchange it. From the moment I walked in until I walked out with my exchanged purchase, I felt like Karrell (the person who helped me) went out of her way to make sure that I was satisfied. Sophisticated is the word that best describes her approach and the feel of this Tumi location. Are they expensive? Yes. Is the quality and customer service worth it? Absolutely. If you're in the market for a quality product, give them a try...you won't be disappointed. read more

I am a Tumi collector, countlesss suitcases, attaches..anything Tumi for my iDevices. However, I Had a horrible experience with Claire at the Old Orchard location. from traveling so much, the handle was unstable and I told her i needed to expedite a repair to which she told me 'there is no such thing as an expedite process' I called their HQ in NJ who promptly contacted Pam at the wood field mall Tumi store. I came in and within minutes I was on my way with a new replacement Vapor International. I will continue to shop here because of Pam and her willingness to make things right. Not to mention I love her pleasant demeanor and smile. One more thing, my girl Lindsay (I met at Old Orchard, she transferred to the MICH Ave store) is here now. I look forward to more purchases in the near future from these wonderful ladies. read more

First of all Tumi is a niche product. It's not just luggage. It's why people buy Louis Vuitton luggage or Coach. It's a business use product. But, Tumi is a specialty luggage all of its own. It's well crafted. They use "real" leather as many, many luggage makers do not. I have a cream Tumi business envelope and I love it. Save your money and invest in quality. It's rare. read more