Wow! I have a seven-year old Samsonite wheelie-bag (purchased in Florida) that blew a zipper out. I…read morewent online, filled out the warranty repair form, and brought it to this store, where I was greeted with a smile by an employee who found my online "paperwork" waiting, and helped me ship it off for repairs with no issues whatsoever. A $20 fee, and BOOM -- I got the bag back, fixed, at no charge, in just over a WEEK! Super happy with the whole experience. Wish there was a store on the Seacoast of NH, but this was definitely worth the drive over the Merrimack. Will go back when I'm shopping for a new bag for sure!

This luggage store was the closes one in my area and I've been here several times now. It has a…read moregood variety of luggage, carry-on, laptop bags, backpacks, and accessories. I use the Sak Fifth Avenue entrance, head to Ralph Lauren turn right the store is located next to Bath & Body Works. I shop around the afternoon and parking has never been an issue for me at this outlet. Prices are high but the quality is superior. Some sales can go up to 50% off, and sometimes even better deals vs. buying them online. Proxis Extra Large Spinner- My last check-in bag broke and I wanted something more sturdy. This is made out of a durable lightweight material that bounces back from anything. Great investment especially when for someone who travels a lot. Proxis Carry-On- I was here recently specifically looking for the 22x14 for work travel. Since I love the large one so much, I bought the mini version. Overall Service: I've always had great service here. They don't hover. When I have questions, they have the answers. And they can hang on to the purchased bag or luggage for you to continuously shop at the outlet. There was this one time I saw another staff be rude to a customer when there was a language barrier and I was going to help but they ended up finding what they were looking for.

If you wanna learn how to run out of Business, learn from those two people in the store…read more A combination of rudeness, unhelpful and a bitchy attitude! Came here as I saw online that they are a reseller of "Briggs and Riley" baggages, and I prefer to buy online than coming back in this place... you are ready to spend thousand dollars in this store and they were bothered if I asked any question! You leave, you say thank you but no answer, just that cold look... Avoid!

Return policy is insane. No refund…read moreStore credit only 25$ fee on canceled checks I recommend On line , more merciful customer service

I honestly never knew about Sierra until one day when I was visiting the TJMaxx next door…read more They are actually apart of the TJMaxx company of stores & offer winter gear + apparel, HOW COOL! I found some north faces here! They also have a bunch of Sherpa hoodies/jackets for great prices. If you like carhartt, they carry lots. I really enjoy getting socks from here; super thick, nice quality. I've gotten merino wool socks from Sierra & they keep me super warm in the winter.

This is the first time I have been to a Sierra Trading store! None in Honolulu but always noticed…read moreit as part of the TJ Maxx family umbrella! It had all sorts of merchandise! Being from Honolulu, I was surprised to find 3 nice ribbed tank tops that came in a threesome for $10 sale! White, Black and Blue! Service was fast and easy!

I am so torn. I like Rimowa luggage. If the place is open, the staff is usually nice. Store hours…read morethough are a best case scenarios guess and not true opening hours. On Friday, July 5th 5:45 I encountered a locked door (well inside the regular opening hours). This was the third time in a year that I went to Harvard Square in vain. Occasionally I need repairs. Leather World seems to be the only Rimowa option around Boston. A half dozen repairs were done okay, but not always on the first try. Often they leave glue residues inside and never make an effort to remove dents. I had repairs done in Frankfurt at the the airport and in Beijing with much better results.

This store has beautiful, high-quality luggage that I dream of being able to afford…read more Until then, it has plenty else that is useful: every kind of travel adapter you could possibly need for traveling to any country in world. Savvy-traveler items like a money belt; a clothesline for stringing up in your hotel room so you don't have to bring so damn many clothes or overpay for hotel laundry service; the world's best-engineered travel toiletry bottles (won't break or ooze open in your suitcase; you'll never need to buy another set after buying these). The staff is friendly and knowledgeable. The last time I was there, a salesperson talked me out of buying a voltage converter so I could be prepared for every possible scenario on an upcoming trip, and told me that almost all electronics made within the last 5 years have built-in converters. Talking me out of buying things I don't need--now that's a store I'll go back to.

I went shopping while out of town on business and had to buy new luggage. The sales representative…read morethat helped me was nice. He showed me different options for what I needed. I just needed a piece of luggage to fit my items from shopping. It was a clean and well-organized store in the outdoor shopping mall. It was also close to my hotel so they was great. I paid over $200 for a medium sized piece of luggage. I'm sure I could have gotten something less expensive on Amazon, but this luggage has a warranty.

I purchased a backpack that I didn't like as soon as I got it. I attempted to return it through…read moreebags, but was unable to locate the information I needed to do so. The website makes it impossible to return a product! I strongly recommend that no one purchase anything from this website! Now, I'm stuck with a $78 bag that I will never use!

This store is cute. I have an Away mid-size I ordered years ago online and I love it so it was fun…read moreto visit an actual store and browse. The holiday color is absolutely beautiful in person but I would cry after my first trip bc it would never look perfect again. Staff were pretty friendly and plenty of them were available. It's a small store but had enough accessories and luggage to get a feel for the brand.

Excellent customer service provided by the team at the Newbury store in Boston. The staff made…read moreevery effort possible to try and resolve my issue. Super friendly! Would really recommend.

I placed an order from Samsonite website and paid with Paypal. A minute later I got an email from…read moreSamsonite order was cancelled because an issue with payment. When I contacted them they said they couldn't process payment. Meanwhile Paypal authorized the payment for $160 and said it will be on hold for 1 month till seller picks up the money. When I told them order was cancelled they said they have no information from seller about it thus my money will be on hold fro 30 days. I contacted Samsonite several time asking them to contact Paypal and let them know order was cancelled, with no results, no response from them. What kind of customer service is that?! Outrageous. Not buying anything from Samsonite ever again!

DO NOT BUY SAMSONITE LUGGAGE - I have called numerous times trying to get replacement wheels for my…read moreluggage. No one answers the phone. When you leave your phone number as prompted, no return calls were ever made. This company is a JOKE.

We have purchased luggage here several times and every single time the staff has been amazing -…read morecourteous, patient, and with a great sense of humor. We recently came back for another bag and employee Hajar could not have been nicer. Despite our spending some time debating over everything from color to size of what we wanted, she was happy to get models to show us from the back (several times, sorry, Hajar!) and was patient and upbeat throughout. A great experience.

This store says it's open until 7pm and the three times I've tried to go around 6pm it's been fully…read moreclosed. Just update your hours if you aren't staffed until 7 or be open until 7.

Once again, I had a wonderful experience with my Rimowa cabin bag, and, more importantly, with the…read morestaff in the Boston store. I bought a classic cabin bag in Amsterdam around 15 years ago and - thanks to the miles of cobblestone roads I've dragged it down while overloading it, one wheel finally broke. I took it to the Newbury St. store and a really nice salesman replaced all four wheels and only charged me $8.00! I was absolutely stunned! This is great luggage and customer service.

Thanks to the guy who helped me get the order I already payed for. To the lady who was to…read moreunbothered to help me get my luggage from the back room - do better! You should consider a career change. There was one person in the store. It took the man less than a minute to get it from the back and take my signature.