I placed an order from Samsonite website and paid with Paypal. A minute later I got an email from Samsonite order was cancelled because an issue with payment. When I contacted them they said they couldn't process payment. Meanwhile Paypal authorized the payment for $160 and said it will be on hold for 1 month till seller picks up the money. When I told them order was cancelled they said they have no information from seller about it thus my money will be on hold fro 30 days. I contacted Samsonite several time asking them to contact Paypal and let them know order was cancelled, with no results, no response from them. What kind of customer service is that?! Outrageous. Not buying anything from Samsonite ever again! read more
DO NOT BUY SAMSONITE LUGGAGE - I have called numerous times trying to get replacement wheels for my luggage. No one answers the phone. When you leave your phone number as prompted, no return calls were ever made.
This company is a JOKE. read more