Tim. Just excellent sakes person and so patient. I looked at everything abd he's also very…read moreknowable. Bought a lot and will return

I was here towards the end of the year and although they didn't quite have what I ws looking for,…read morethe folks here were so sweet and so helpful. They were also very knowledgeable and were able to answer some of what I thought were tricky questions about carry on luggage policies. I can't fault them at all for not having what I was hoping to have but am glad that they showed me some things that were kinda similar and some that might be new options to consider, considering my changing needs. I'd love to be able to come here again before making my next luggage purchase. In fact if they have what I need and am looking for, I'd definitely make my purchase from here. There are some good deals here and I'm glad that they are not pushy at all. I'm terribly sorry I didn't catch the name of the person who helped me but he was excellent. His delivery was casual but very friendly and respectful. He was a good listener and was sure to address my needs as I'd mentioned them to me and why they were so important. Thanks for your help. I hope more stock comes in soon. (Stock was low partly because now that people are traveling again, post Covid, their stock has been bought up rather quickly. Again, not the store's fault. It just is what it is.)

Steve & Sheré & Beth were so helpful to me in the "luggage dept." Funny thing is we all had a great…read moretime too. Can't say enough about these fine people!!! Rick S.

Posted sign with hours 9:30 am - 5:30 PM arrive 5:25 PM…read morelocked up lights out no one to be found.

The guy was really nice. They had exactly what I needed. They also had some other bags that were…read moreaffordable. If I ever need another luggage or handbag I'm going to go there again.

This place is awesome and John is so sweet, knowledgeable and helpful and he told me mom she looks…read morelike Brooke Sheilds so double bonus lol (although she's wayyy hotter) ;) He knew all about TSA regulations and international travel etc. if you're looking for some new stylish luggage on the fly and for a great price, def go here!!!

Great personalized service. Called late Wednesday to get a Briggs and Riley SmartLink strap I…read moreneeded. Am in Texas, leaving on the following Tuesday. Called and spoke to Jay, who assured me he would get the order processed before closing (which was 30 minutes away.) He worked with me to get expedited shipping. Great service for a $20 item! This is the type of service I wish every company delivered. Oh, and did I mention when I called a real, helpful person (Jay) answered the phone?

My husband and I had a very disappointing experience with Lazar's Luggage. We are older customers…read morecoming from Santa Monica, and because of the distance, traffic, and today's gas prices, I specifically called ahead to avoid any problems. I spoke with a salesman named Curtis and carefully confirmed that two specific items -- one for me and one for my husband -- were in stock. I explained that this was a long drive involving two freeways and that we did not want to waste the trip. About twenty minutes later, I called again and spoke with the owner/manager because we would have been driving during rush hour traffic that evening. He assured me it was "no problem" to hold the items until the following day and confirmed that Curtis had already set them aside for us. The next day, after making the long drive, Curtis brought out the wrong item entirely. When I reminded him that I had specifically described exactly what we wanted, he tried to steer me toward a completely different product instead. Then he admitted to his boss that the item I wanted had already been sold. This was inconsiderate, unprofessional, and a complete waste of our time, effort, and gasoline. If a store agrees to hold merchandise for customers -- especially customers making a significant trip -- they should honor that commitment. Very aggravating experience. Honestly, we would have been better off ordering from Amazon.

Wack. Came here specifically for a new bag and they were closed during mall business hours. Phone…read moreis disconnected. Don't waste your time and make the trip they may not even be open.

GREAT STORE FOR LUGGAGE IN GLENDALE!!!…read more Bo was an excellent salesperson at this branch of the family owned travel and luggage store in the Glendale Galleria. The prices are competitive, and Bo really cares about the customer and his/her needs. The store sells an array of different choices of luggage, and often has sales on truly quality luggage and accessories (e.g., name tags, toiletries bag, etc.). This is a great place to start your shopping as Bo will not steer you wrong. Trust BO as he KNOWS and CARES!

Stopped by here Mother's Day weekend with my mom and the staff was very friendly and there was a…read moregood selection but it's what happened after our visit that was really amazing. My mom entered the Mother's Day Giveaway Raffle and won! However, we live about 2 hours away. We called the store to see if they could hold it for us until the following weekend but instead they offered to ship it to us. My mother also said that the manger was very kind over the phone, she even included a personal note in the gift. They could have very easily told her no and chosen someone else but we appreciate their kindness and extra effort.

Very bad customer service. Be careful when you get here. Check your receipt when they charge you…read more The price is not match with the store sign said on sale. This is not outlet price anymore. They tried to rip off tourist. .... careful ... the sales person act like nice and help you with everything and they rip you off on the receipt which we thought we can trust them.....

If you are look for good quality luggage for travel this is the place to go. Very friendly and and…read morereasonable prices on backpacks and luggage.

DO NOT GO HERE!! This place is trash! The quality of the luggage is cheap and if it breaks, he will…read moreblame the airport. Mine broke before I even got to the airport

Ontario has the worst service. No wonder the store is always empty or no people even every other…read morestores are full. Selection is good. Value is cheaper than Tumi. BUT cheaper comes with lousy quality!

Had a great experience at the Samsonite outlet. I brought in a suitcase I originally bought at…read moreMarshall's after the zipper broke. Even without the original receipt, they checked the tag inside, confirmed it was still under warranty, and arranged for it to be repaired and shipped to my home for just $20--super easy and convenient. I ended up coming back to buy more suitcases for a big family trip. The prices were on par with the Samsonite website, and the staff was really knowledgeable about the different models and features. Overall, a smooth and helpful experience. Definitely a fan of the brand now.

I bought my Eagle creek luggage here 40+ years ago. I loved…read moreworking with them but even more I love my Eagle creek luggage. It's been over 40+ years and they have stood behind their warranty. Eagle creek has replaced my wheels over the years and the luggage all works. Zippers, handle up and down and clasps. Buy Eagle creek! Cheaper than other high quality luggage but quality is the best!

I'm getting fatigued from all the online shopping and getting tired of returning things because the…read moreproducts bought online are less than expected or just not what was advertised. So, when my old carry-on luggage needed to be replaced, I decided to visit H Savinar Luggage. It was a very nice experience. I loved that I was suggested some brands that I would not have considered, because I didn't know them, and that I could touch, feel, roll them around, and stand there and ponder for minutes whether I liked it enough to open my wallet. Now I have a piece of luggage that I'll probably enjoy for years to come.