I've been to this location in-person once and was greeted by a delightful staff member. Today I…read moreneeded help finding my dream bag and Marcella was so helpful and nice to work with! I really appreciate her patience and willing to help. Thank you!

The quality of Tumi is off the charts and the selection was great. Top that with a 40% off sale and…read moreyou can not go wrong. Even free embossed on the spot. Tumi is expensive a crossbody can be 250 and up but it will last for years

Cool sales; better prices. Touch and feel before buying. Brand new luggage. Values. Descuenta…read moreFun for travels

Went into Samsonite to look at hard case luggage. The girl that was working, was very…read moreknowledgeable and friendly and not pushy at all. We're still thinking about the luggage, but I bought a Crossbody purse. That was RF ID. And my husband bought a lock that was bright and could be open by TSA. I definitely would recommend this place. They have lots to choose from.

It's closed! Please don't bother. An affiliated luggage brand, Samsonite, had to let me k ow my…read morehopes to find this brand and were dashed.

staff is helpful. good stocks just wish their hard case once open, each side has zip around cover…read morefor convenient and organized division

I was asking for 34-36" of luggage , the workers or owners were so RUDE. He said the biggest is…read more32". No one can sell 36" kind of intimidating voice. I told him Tumi has 36". He said no way, it is illegal. What? Tumi is well known on luggages, manufacture illegal luggages? The luggage factory people needs to wake up and see around. My son said to me: " Gosh mom, so RUDE and not POLITE.

This store is run by the most crooked and disgusting staff in the world. We perused the store with…read morethe intent of buying a gift for my family. We found something there but weren't completely sure if we wanted to buy the product so we asked if there was a return policy for full refund. The manager or whoever it was blatantly lied to our faces and said there was a "full refund" policy. Lo and behold we found that the pricing of this store is deceptive and damn-near fraudulent; claiming that you are saving but in reality you are paying for full retail price. Once we called back and asked if we could get a refund the crook played stupid and claimed that he "never said that". Don't buy from this disgusting company: deceptive pricing with deceptive staff from corporate to retail. Reported to the BBB as well.

Found a great bag at the Cabazon location...it was a bit banged up so they ordered me a new one…read more Just used it today and the handle won't stay latched...it keeps dropping down. I've tried multiple ways to reach someone at the location and NONE of the numbers work. What happened??? Chatted with the online customer service person only to be told I have to take the bag to LA (from Orange County) or drive back out to the store. I can't believe this is the service I'm getting for a bag that cost this much money....I'm appalled!

Absolutely disgusting experience. Not poor service -- no service whatsoever. We were completely…read moreignored by an older bald white man working there. No greeting, no acknowledgment, nothing. Yet he had no problem welcoming a white customer with smiles and friendly energy right in front of us. I hate having to say this, but the difference in treatment was blatant and impossible to ignore. It felt disrespectful, humiliating, and honestly racist. No one should be made to feel invisible or unwelcome because of their skin color. Worst part is I was going to purchase a couple bags from them they sure lost some sales that day Shameful behavior. I will be contacting corporate. Do not support this location.

A pleasant experience! We were assisted by a gentleman, Larry. He is very professional, friendly,…read moreattentive and knowledgeable of their products. In short, he knows what he's doing and he is an asset there at Longchamp. We purchased a few items on our first attempt, then ended up returning less than an hour later to purchase a few more. By the way, did I mention that we drove 2.5 hours just to visit. This is not the first time we've visited and we'll defintitely return again in the near future to revisit. This particular store have friendly staff. Even when I dealt with another person the following day due to an inquiry, I was assisted with effort. Great doing business with this establishment!

I had the pleasure of going to this location and being completely ignored by Juan and another male…read moreassociate there to the point I said hello twice looking at them both and still nothing , 2 women then came in after me and suddenly everyone knows how to speak and was also offered help even though I was in there first. (No one asked me for assistance once while I was there by the way ) . The man at the door was the only welcoming face in that place. Upon leaving a women left before me and they departed her off with "thank you and come again soon" I left a little bit afterwards and once again silence. No one's asking for a welcoming party upon entry or departure. But if I was looking to spend money there today I wouldn't have even wasted my time .

Customer service is always nice at this location. They have past season items at a good discount as…read morewell as current items offered at retail if you tell them you're looking for a specific item. Additional Black Friday deals already ongoing as of 11/11/24.

Really excellent repair service shop. I brought in two different items that needed love, my…read morebackpack needed a new zipper and my side body bag needed a new strap. The pricing was less than like 40 bucks and both items were ready for pick up within a week. Highly recommend for any bag reapirs!

Friendly employee, Inquired about a leather repair and received honest response instead of them…read morejust taking my money. Appreciate the integrity so I'd recommend them and would definitely be back if I needed their services in the future.

Loewe continues to be brand that has resonated with me for a long time…read more It's an unexciting store.... But at least you KNOW that the bags & clothing are the real deal.

Adriana is so great SA. So helpful and professional. Very communicative and available. Great…read moreproducts in stock.