I have been going to Tulip Nails for almost a decade. Granted, I only go 3-4 times a year (I live 45 minutes away). They have recently moved locations. The new number wasn't listed anywhere. I had to drive by the establishment to get the new phone number. T, the owner, doesn't honor customer loyalty. I have only missed one appt in a decade and that was due to a death in the family. Ever since that missed appointment, she has mentioned it to me numerous times. I arrived late today for an appt due to road construction (in an area I do not frequent often therefore had no knowledge of any delays). I called en rte to inform her that I was going to be late. I was going to get my eyebrows waxed, which is at most a 10 minute ordeal. When I got there, I had to wait at least that long for her to come out of the back. She then rolled her eyes and said she had another appt. (Again, I was late for reasons out of my control.) At first, I wasn't going to say anything, but then I had to speak up. At almost every appt I have had there, I was on time and had to wait for her to finish up on someone else. My usual wait time before my procedures even began was 20-30 minutes. I told her such and asked if she couldn't just quickly wax my brows. Her response was "She is never late." This made me laugh because for years, she has not only been late for me but for relatives of mine who have frequented Ts establishment for a decade as well. My Aunt has shown up as the first appt of the day numerous times only to have T arrive up to 45 minutes later than the scheduled appt time. T does good work (which is why i have continued to use her establishment even though I now live 45 minutes away.) Her lack of customer loyalty is appalling. There was another technician in the building and Ts 1 o'clock client who was getting her nails done. Why couldn't she have the other technician begin the process for the other client? I think considering I drove all that way and wasn't late on my own accord should have been taken into consideration. I also ALWAYS tip and have, once again, been a steady client of hers for a decade. I will NEVER use Tulip Nails again and wouldn't recommend it to anyone. T is rude and tempermental. She may do good work (granted, I only get my eyebrows done so I cannot speak on her other skills) but she is slow, complains all the time, has her dog running around the shop, and isn't loyal to her customers. read more