Brandon provides excellent service. Spa retailer was telling me I needed a new panel. Brandon…read morerepaired it in one day for a fraction of the price. Highly recommended!!

So grateful to find you again Brandon. As usual you were more than helpful and willing to walk me…read morethrough what was wrong with my spa, your diagnoses was spot on and and I was able to pick up the parts from you and repair it myself in less than an hour. Many thanks go your way!!!!!!! Harry

I shopped in the store on Friday afternoon and the hot tub I bought was delivered on Tuesday. This…read moreis the second hot tub I have bought from Mark. He sold me one for my last house 14 years ago. It was delivered and set up by James and Preston. They moved it into the right spot and leveled it expertly. James was very helpful in my understanding the operation and care of my new tub.

Absolutly the best! I needed a pump relaced. Called them and they got right on it. Couple days…read morelater we were up and running. They are the best!!

We had a great experience with this company when they came out to fix our pool heater. They were…read morehonest and very knowledgeable.

During the COVID quarantine, I wanted to get my hot tub going and needed some filters. I phoned…read moreAquaElite, and even though they were not available for walk-in customers, they looked up my records and met me outside at my car with the proper filters. They took my credit card and even gave me a disinfectant wipe when they gave me the card back! I've always had good and professional service from them over the past 2 years. I highly recommend...you will not be disappointed !

James and Preston arrived on site to deliver my hot tub. They worked with me to move things out of…read morethe way because I purchased a tub that was a top too big for the area that I needed to put it in, but we got it in there safely with no issues, they helped me set everything up and explained everything thoroughly on how to maintain and care for the hot tub. Also, Brian at the northside store has been exceptionally helpful and this entire process when I purchased the tub from the county fair everything from financing to delivery has been exceptional.

James and Preston were great! We recently purchased a hot tub from the North Division location…read more They arrived on time and were very friendly and professional. They explained everything clearly and set everything up quickly, ensuring the hot tub was placed exactly as we wanted. They explained everything very clearly and provided a lot of very useful information that will definitely help us maintain and enjoy our hot tub! We highly recommend. Thank you, James and Preston, you went above and beyond!

I had used this company's service for more than 15 years, but I was more than disappointed this…read moreyear (2022). We have an indoor pool that is covered and requires little maintenance. We have Pool World come in every summer to vacuum, scrub, balance chemicals, and so forth so we can use it. Two weeks after that service this year, the silt was so heavy on the pool floor, both in the shallow and the deep end, that we were reluctant to swim and stir up the stuff. I called Pool World and asked for a complimentary service visit to make it right. No way, the manager Brenda told me. She would not budge. I will be shopping for a different pool service in the years to come.

So I bought a house in aug 2016 which had a pool. It was a scary exciting moment. This pool has…read morehad many years of use so I've had a few fixes and Samantha and team have done everything possible to assist me. I've rebuilt the pump. The old pump finally gave up and Samantha found me a better pump for my pool which has no issues now. Much more cost effective to run. I'm so happy with it. A little while ago decided to catch pool worlds specials on a new caldera spa. This spa came with a smart top and step. The top had an issue and Samantha did everything in her power to fix it. That being said my pool and tub run seamlessly and look and smell great. Always available for free water testing. I now just bring in water to chat with the staff that have become friend due to the hard work in customers service for me. I want to thank them for making having a pool and tub very little effort and cost. I strongly suggest this company. They have top parts and staff. When it comes to water at your house you shouldn't cut corners.

Brian was very knowledgable and helpful in the selection of our hot tub. The installation process…read morewas timely and excellent. James provided a helpful introduction to the maintainance our new hot tub. Unfortunately, four jets did not work upon start up of our brand new tub. Diagnosis, communication and servicing of this problem has been slow. After 8 weeks, we are still awaiting the completion of our repair.

4 minutes ago FIVE STARS ACROSS THE BOARD!!!…read moreJames and the gentleman that came with him to deliver our Hot Tub were absolutely professional, efficient, friendly, knowledgeable! They set the tub in no time flat. James went over everything that we needed to know and explained everything so that we could understand and made sure that we did. He was happy to answer questions and crack a few jokes along the way! I am 100% satisfied with the White Glove treatment we received from the purchase to the delivery! Way to go Country Homes Power ..... you are all ROCKSTARS!!! I will highly recommend Country Homes to friends, family and anyone looking for a Hot Tub!!! THANK YOU FOR MAKING US FEEL LIKE FAMILY!!! Warmly, Frank and Leslie Carpenter

Excellent customer service! From the first phone call to getting our spa serviced. Kyle has been…read moreamazing! Knowledge and experienced. I highly recommend!

I wanted to get a hot tub for.. well since I was a kid. I got a wild hair one day after getting…read moreinto my first house and dropped into Home Environments Stoves and Spas. I apologize for not remembering names here, but the owners son was who helped me primarily. The service was excellent and I decided to pull the trigger several days later, they even let me have the floor model I fell in love with. The main thing I was dreading was the added expense of the installation, for some reason. Well the owner came out and delivered/installed it himself for next to nothing, I was blown away! The hot tub is still running strong, but if I ever have any issues with it I will not hesitate to call, knowing they'll get me taken care of.

These people are both passionate and very informed about all things spas. We received great…read moreassistance and quite an education about a spa that we took over from previous owners. They knew the part we needed and had plenty in stock. And wow, what a huge display of spas! The two people who helped us were very friendly and helpful. Great place to get a spa and support!

We purchased our first spa tub from Arctic Spas after seeing the brand in Canada where of course,…read moreit's very cold in the winter. They have provided excellent service from sales to delivery to technical and semi- annual check ups. The warranty has always been honored as written and they've been extraordinarily helpful with all of our needs. So we are buying our next spa tub from Arctic and Apollo Spas. Thank you Colin, Devinn and Cindy for everything.

We were looking for a permanent above ground pool, and stopped in here. We worked with Chelsea,…read morewho was awesome. She helped us look at pool options, accessories, chemicals. We purchased a Doughboy. Because of Covid-19 supply chain issues it took a while for delivery; Chelsea was always responsive to our inquiries. There were a couple of warranty issues that she quickly resolved. We highly recommend Chelsea and Pool World.

As a "newbie" to the hot tub world, I had many questions, some doubts and a budget to keep in mind…read more I worked with Lance at the north store and he answered all my questions and showed me several hot tubs in all different price ranges. You can even try out the hot tub if you want. The first year of my ownership I had questions about once a week as I was learning the ropes. I sent pictures and called all the different locations. Every employee spent as much time with me as needed to help me out. If your considering a hot tub, please look this company up and give them a try. I no longer need help, just enjoying soaking.

We are happy with the final product but it took 6+ months of dealing with faulty trim work and poor…read moreinstallation. Installers left a 5 foot section of pipe on our two story roof. Luckily we noticed it when an electrician came to do some work. That could have hurt someone or damaged our solar panels. First installer put broken decorative logs in the fireplace. He set them in there in a way to hide the broken ends. Noticed when I opened to rearrange. First installer scratched the trim piece. Second person attempted a quick fix with spray paint that didn't match. Ordered second trim kit that came scratched. Ordered third trim kit that came bent. 4th trim kit wasn't scratched and we installed ourselves. Customer service never called us back. We had to call to check to see if trim kit had arrived every time. The good news is the final product works well and we love how it looks.

Stopped in without an appointment and was quickly helped by Tara. Already had a brochure and just…read morewanted to see the fireplace in person. Turns out the one I wanted was on sale - added bonus! - and I was able to purchase the unit and arrange for installation on the spot. Tara and Kelly made sure I had all the information we needed. Very helpful and good communication! When it's time to purchase a hot tub for our new house, Accent will be my first choice.