These folks know what customer service means! We called with a problem on the afternoon of…read more3/17/22, by 5 pm our hot tub was fixed, THE SAME DAY! Our problem was fixed within 3 hours of our call, now that is impressive. We purchased our hot tub from Northwest Spa & Pool, it was delivered & set sometime around Christmas of 2017, it was still under warranty so the service call cost us nothing! This is our second Jacuzzi hot tub in 16 years, I can only think of 3 problems over all those years + we have had incredible service both here in Spokane & Elko Nevada. Jacuzzi's are that well made & nothing moves water like it! If your looking for hot tub, buy a Jacuzzi. If your in the Inland Empire buy from Northwest Spa & Pool. Awesome customer service in an era where customer service is only a memory. Robert Berning Spokane, WA

I shopped in the store on Friday afternoon and the hot tub I bought was delivered on Tuesday. This…read moreis the second hot tub I have bought from Mark. He sold me one for my last house 14 years ago. It was delivered and set up by James and Preston. They moved it into the right spot and leveled it expertly. James was very helpful in my understanding the operation and care of my new tub.

We had a great experience with this company when they came out to fix our pool heater. They were…read morehonest and very knowledgeable.

During the COVID quarantine, I wanted to get my hot tub going and needed some filters. I phoned…read moreAquaElite, and even though they were not available for walk-in customers, they looked up my records and met me outside at my car with the proper filters. They took my credit card and even gave me a disinfectant wipe when they gave me the card back! I've always had good and professional service from them over the past 2 years. I highly recommend...you will not be disappointed !

We just got our new hot tub. The sales staff was helpful and friendly. The delivery crew were…read morefriendly and helpful, and took the time to explain the operation and maintenance.

James and Preston arrived on site to deliver my hot tub. They worked with me to move things out of…read morethe way because I purchased a tub that was a top too big for the area that I needed to put it in, but we got it in there safely with no issues, they helped me set everything up and explained everything thoroughly on how to maintain and care for the hot tub. Also, Brian at the northside store has been exceptionally helpful and this entire process when I purchased the tub from the county fair everything from financing to delivery has been exceptional.

My parents have been using this company since their pool was built 42 years ago. My parents are now…read morein their 80s. They use them to open and close the pool in the spring and fall. Last year and this year they have charged an exorbitant cost to open and close the pool. Not only that but the cover was left in a heap by their picnic table! They charged for 2.33 hours, 2 men with a final cost of 739.00!! Definitely looking elsewhere.

I had used this company's service for more than 15 years, but I was more than disappointed this…read moreyear (2022). We have an indoor pool that is covered and requires little maintenance. We have Pool World come in every summer to vacuum, scrub, balance chemicals, and so forth so we can use it. Two weeks after that service this year, the silt was so heavy on the pool floor, both in the shallow and the deep end, that we were reluctant to swim and stir up the stuff. I called Pool World and asked for a complimentary service visit to make it right. No way, the manager Brenda told me. She would not budge. I will be shopping for a different pool service in the years to come.

Brian was very knowledgable and helpful in the selection of our hot tub. The installation process…read morewas timely and excellent. James provided a helpful introduction to the maintainance our new hot tub. Unfortunately, four jets did not work upon start up of our brand new tub. Diagnosis, communication and servicing of this problem has been slow. After 8 weeks, we are still awaiting the completion of our repair.

4 minutes ago FIVE STARS ACROSS THE BOARD!!!…read moreJames and the gentleman that came with him to deliver our Hot Tub were absolutely professional, efficient, friendly, knowledgeable! They set the tub in no time flat. James went over everything that we needed to know and explained everything so that we could understand and made sure that we did. He was happy to answer questions and crack a few jokes along the way! I am 100% satisfied with the White Glove treatment we received from the purchase to the delivery! Way to go Country Homes Power ..... you are all ROCKSTARS!!! I will highly recommend Country Homes to friends, family and anyone looking for a Hot Tub!!! THANK YOU FOR MAKING US FEEL LIKE FAMILY!!! Warmly, Frank and Leslie Carpenter

Excellent customer service! From the first phone call to getting our spa serviced. Kyle has been…read moreamazing! Knowledge and experienced. I highly recommend!

I wanted to get a hot tub for.. well since I was a kid. I got a wild hair one day after getting…read moreinto my first house and dropped into Home Environments Stoves and Spas. I apologize for not remembering names here, but the owners son was who helped me primarily. The service was excellent and I decided to pull the trigger several days later, they even let me have the floor model I fell in love with. The main thing I was dreading was the added expense of the installation, for some reason. Well the owner came out and delivered/installed it himself for next to nothing, I was blown away! The hot tub is still running strong, but if I ever have any issues with it I will not hesitate to call, knowing they'll get me taken care of.

These people are both passionate and very informed about all things spas. We received great…read moreassistance and quite an education about a spa that we took over from previous owners. They knew the part we needed and had plenty in stock. And wow, what a huge display of spas! The two people who helped us were very friendly and helpful. Great place to get a spa and support!

We bought our Arctic Spa almost 3 years ago and we've been very happy with it. This week we…read morescheduled a service call. The technician, Collin came out, identified the issue and was able to fix it on the spot. He also answered some questions that we had and went above and beyond as well. I'd highly recommend Arctic Spas Spokane if you're looking for a quality spa, friendly customer service along with knowledgeable and competent staff.

We were looking for a permanent above ground pool, and stopped in here. We worked with Chelsea,…read morewho was awesome. She helped us look at pool options, accessories, chemicals. We purchased a Doughboy. Because of Covid-19 supply chain issues it took a while for delivery; Chelsea was always responsive to our inquiries. There were a couple of warranty issues that she quickly resolved. We highly recommend Chelsea and Pool World.

As a "newbie" to the hot tub world, I had many questions, some doubts and a budget to keep in mind…read more I worked with Lance at the north store and he answered all my questions and showed me several hot tubs in all different price ranges. You can even try out the hot tub if you want. The first year of my ownership I had questions about once a week as I was learning the ropes. I sent pictures and called all the different locations. Every employee spent as much time with me as needed to help me out. If your considering a hot tub, please look this company up and give them a try. I no longer need help, just enjoying soaking.