We ordered a lean-to shed shortly after moving into a new house. We were unable to use our patio due to the litter of garden supplies lying about so we were eager to have the shed installed as quickly as possible, keeping in mind that the pandemic has delayed a lot of construction projects.
We were told that there were availabilities on July 5 but aside from that they were a ways out in scheduling. So, despite our plans for July 4th weekend we took the date and rearranged our plans.
We received multiple emails and text messages confirming the installation date but on July 5th no one shows up to install. No one calls. No one in scheduling answers the phone. I finally got through to someone in sales who informed us that our shed was still in the warehouse.
Keep in mind that we had rearranged our holiday weekend plans to be at home on the 5th for the installers.
On Tuesday I begin calling and asking to speak with a manager. I have called multiple times for the past two weeks and no one has returned my calls aside from one scheduler. We did have someone show up to install the shed on the 7th but aside from that we have been completely ignored by everyone at Tuff Shed. The scheduler offered a paltry $200 off (of a $5k shed) for our inconvenience but refused to let us speak to a manager at that time and even that small amount has not materialized as a refund. Again, it has been two weeks now and not a single person at Tuff Shed has returned our many calls.
As for the install... Once the installer arrived, it turned out that Tuff Shed did not load all the materials required and he had to make a return trip to the warehouse to get what he needed to perform the install. Once he had everything he needed the install went smoothly so none of this was the installer's fault. Just extremely poor attention to detail and communication by the scheduling and warehouse staff and utter incompetence by Tuff Shed management and customer service.
If you can find any other company to install your shed I highly recommend you do so. It will be hard b/c Tuff Shed aggressively buys out any competition so they can maintain regional monopolies. read more