Just wow!! We're so happy with our solar screens. We love the automation & technology. Not only do our screens look amazing and add a quality upgrade to our house, but the difference they make with the sun is incredible!! From our initial consultation appointment, to the contract and scheduling, and lastly the installation, all members of their team were so helpful and really great. We highly recommend Tucson Rolling Shutters & Screens. read more

Getting a service scheduled. For my motorized shutter after well over ten years the motor has stopped working This motor has been raised opend and closed the shutter daily. Scheduling was an easy process. read more

Chris Manuel and his crew, Paul and Emilio, installed rolling shutters on our patio and bedroom windows today. They did an outstanding, professional job, paying attention to detail during the installation and thoroughly cleaning up after they finished the work. We are very happy with the new shutters, and highly recommend Tucson Rolling Shutters & Screens! read more

Have rolling shutter for over 25 years. The quality is outstanding performance is unequal I highly recommend For this weather in Tucson read more

We purchased our Rolling Screens for our Parker AZ River House in 2017. They were installed by a Distributor that no longer sells Tucson Rolling Screens. We reached out to Tucson and they quoted the service charges and coordinated with two other customers in Parker to share the trip fee (it's a 3-hour drive each way from Tempe). Mike B and Team showed up and took the screens and had them repaired and delivered them back and installed today them today. They are perfect. The installation was perfect. We experienced a little bump due to purchasing from a previous Distributor that no longer installs screens (learned a lesson there). But overall it was a great experience. Thanks to Mike B and Team that drove all that way round trip and represented Tucson Rolling Screens professionally. I highly recommend the company and Mike B and Team. Thank Gil S. read more

Tucson Rolling Shutters - Shutters Near Me - Tucson, Arizona

We had Tucson Rolling Shutters install 3 rolling screens on the southwest side of our new home. We chose to use the rolling screens in lieu of inside window coverings so we can enjoy the view. Everything about this company is 5-Star, the showroom is great and helped us understand the product and make decisions on what we needed. Appointments for in-home consultation, measurement and installation were all on time, professional and efficient. We are new to the area, and they told us what we needed to do to obtain city permits and HOA authorization. The rolling screens are beautiful and effective at reducing the heat in our home. We love that we can raise and lower the shades individually or together, from either a the remote control or my iPhone. We're in a new neighborhood, and other neighbors have worked with different vendors and have had problems with their screens. I would only choose Tucson Rolling Shutters and Screens. read more

Tucson Rolling Shutters - Showing two of the screens, about 2/3 closed. - Shutters Near Me - Tucson, Arizona

Matt and David did a Fine job on repairing my shutter. On time, Polite, professional, And knowledgeable. Thank you! Robin B. read more

December 2024 I called to place an orde for three rolling shutters on a commercial building. Two windows each ~4' X 6' and one each entry door ~ 6' X 8' . TRS advised that they can not make a rolling shutter that large. Seems like TRS only does small wall penetrations eventhough their marketing shows large systems. This is the first time I contacted TRS. LEE read more

I had an issue with a sales dealer who stop taking my calls when I began to have issues my blinds. However, Tucson Rolling and Shutters management team sent out an amazing installer who resolve my issues. A big thanks to Tucson Rolling shutters service team. read more

We couldn't be happier! From start ito finish Tucson Rolling Shutters has been A+++! We started with their rep, Lou. She was so informative and directed us in the right decision for our needs. Emery did a great job on communicating for our scheduling. Mike B. and Robert did the installation of three screens for our patio. They were professional and very detail orientated. We had an issue with one shade not going all the way down. One phone call, Mike and Robert were out that day and fixed it! read more

I have purchased from them two separate times with this last one installed over the summer of this year. The screen stopped working in the down position, locking us out of our backyard. Obviously, we called immediately and emailed to get on the service list. It took days for anyone to respond and they tried to tell me that the earliest availability is 4 weeks away! I said, this is not acceptable, we do not have access to our backyard. We just got these installed a few months ago and we cannot even let our dogs into the backyard. My reply was minutes after their email communication on 12/5, they replied back to me on 12/21 saying sorry for the delay that is the best they can do. We obviously found another solution, but this service is not acceptable. I was a repeat customer that spent almost $20k with them. Do NOT buy from them, go to someone who values your business and will communicate. There are plenty of options out there. Upon reading my review, the President of the company called. I appreciate him reaching out and that he cares about his company. Hopefully he fixes some of these issues because I felt unheard, not cared for, or valued by multiple team members. read more

I bought a house that already had outside shades installed by Tucson Rolling Shutters. After several years I wanted to have maintenance done on the shades so I sent an email using their web site. After three attempts I never received a response. Gave up on that and made a phone call which put me into voice mail. Left a message requesting they contact me to schedule maintenance ......never received a response. I can only rate their customer support which for me has been non-existent. You might want to consider other companies. UPDATE: After posting this review I received a call from Chris at the company who explained they were not aware that the web site email was not working and were working to repair it. I was told that voice messages are returned within 24 hours however I called on Monday and didn't receive a return call until Wednesday the same day Chris called me. I have them scheduled to come out and do maintenance in two weeks. In the interim I have increased my rating to 3 stars for now and will revisit my review after they have serviced my shades. I appreciate Chris contacting me and "get" that things can go wrong. I'm hoping to give them 5 stars in two weeks. read more

Product: We have 5 large, automatically operated sun shades from these people. What a great investment this has been. Love the shades. Service: They come when they say they will. Do the job quickly and clean up any mess. Very professional. read more

Had Tucson Rolling Shuters install a shutter on a huge facing westbound window about 3 years ago. was impressed by the service and instalation. Really saved on energy costs. But really wanted the rest os the house totally done. Saved and just had my house in Oro Valley totally done last week. It was estimasted to be a two day project but the guys who did it (in 110 degree heat) one day. Totally happy. The next day after it was done I noticed a dramatic difference in how the house cooled. Not to rant but after looking at different options, this is the best fot energy effiency, securty and sound proffing. I have a home recording studio and this blocks out the annoying neighbors barking dog. Cant say enough but good about this company. read more

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They sell a good product, but you have to wait 3-4 weeks for service if there are problems.

To be clear, I am not a customer of Tucson Rolling Shutters. And based on my experience this week, never will be. Why? A neighbor at Riverwalk Tucson had something delivered. After 2 service techs had a few rides up and down on the scissor lift (1st photo), apparently they didn't have the correct product, tools or whatever. So they left the scissor lift illegally parked on Blue Diamond Drive all afternoon and night - illegal because our streets double as fire lanes, also there were no caution cones. (For how to temporarily park a service vehicle, see the photo of the Cummings Plumbing truck.) My bad fortune was to back into the scissor lift when exiting my garage. Thinking Tucson Rolling Shutters has insurance to cover this type of accident, on my first call I reached Vanessa; she tried transferring me to Human Resources, then advised someone would call me back. After 24 hours, I called again. This time Angela said Tucson Rolling Shutters was not responsible because the lift was rented from Ross Equipment and promised pass along my issue to that company. Angela did call back to say Ross was checking to see if my car damaged the lift. Yeah, right. It is highly likely the plastic bumper of a Nissan Rogue would make even a mark on a 1-ton scissor lift. All I was looking for was for someone at Tucson Rolling Shutters to take responsibility for leaving a large piece of rental equipment unattended for 24 hours in the street at Riverwalk. Instead, I got the runaround. That's enough for me to know a bad company when I experience one. Albeit an expensive story, I'll get my money's worth when doing customer service training for corporations and universities...with Tucson Rolling Shutters & Screens being an example of a customer service fail. read more

Tucson Rolling Shutters - Cummings Plumbing service techs have been trained on how to stage a service vehicle. - Shutters Near Me - Tucson, Arizona

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This past summer Tucson Rolling Shutters and screens put a sun screen in my home for me. I expressed over and over during the three months before it was installed that I wanted a screen that could come down from the top of the window. After it was installed, I was told that it could only go up. I called immediately and was told by Joy, "Oh, we could take it down, but we will have to charge you for materials, labor, etc." I wasted a thousand dollars with this company and definitely do NOT recommend them. read more

They are awful! I took 5 months to install a rolling shutter on my patio. The day day they tried to install it the tech discover flaws in the shade. 4 times they came and failed to fix it and waited two weeks before the next appointment . Today they tried again. I'm hopeful they finally got it right. By the way nobody ever called from the office to apologize. read more

Extremely dissatisfied. We needed support to remove and reinstall out shutters to have new windows installed. They did would not do it and would not supply anyone who would do it. Very poor service read more

I've had Tucson Rolling Shutters for years and love them. They give me security and keep the house cooler. I have had nothing but great customer service from the TRS team. They have recently gone way out of their way to help me during a remodeling project. They respond quickly via email and phone answering my questions with professionalism and a smile! I will soon be ordering another large rolling shutter. Thanks Rudy and Paulie! Melissa read more

Find another company or supplier! My sister contracted to have a sliding glass door replaced. That firm subcontracted with Rolling Shutters of Tucson to remove an existing shutter and reinstall after the slider was replaced. The shutter has been up snd functional for years. Rolling Shutters arrived as scheduled on the 7th of January, 2022 to remove the shutter. Their employees placed all components in one pile inside the house. It was never moved afterwards! Also, absolutely no mention of broken or missing parts. They were scheduled to return on the 14th of January to reinstall the shutter. They cancelled without a phone call! Turns out, they did not even have the correct phone number! After several attempts to call them, they rescheduled to return on the 18th. On that day, a different crew leader and two of the same helpers arrived about two hours after the appointment time slot. After setting up ladders, the crew leader advised an end cap was missing. Later changed this to the existing one was broken. He said the end cap was the complete support for the unit and he could not reinstall the shutter. But, he said he would call his office to see how long it would rake to get a new one and someone would call to let us know. After hearing nothing, a call was made to the store. They knew nothing until he returned and reported in. The next day, still no communication from Rolling Shutters! Today, the 19th, in the afternoon, after several attempts to get info, Rolling Shutters said the earliest the could get a crew out would be the 28th. No mention whether the end cap was on hand or available. There was NEVER a word about a broken/missing part during the removal, or as a follow up afterwards. There was a whole week scheduled between trips a replacement could have been ordered, had any of their mechanics said anything. Also, it is mighty strange this unit has been fine for many years without any problems until it was time to reinstall it! read more

Tucson Rolling Shutters installed five rolling shutters on the back side of our house. Manny, the technician, was fabulous. He is a hard worker who really knows what he is doing. Manny and his partner cleaned up after the job was done. He also explained and demonstrated how everything works. I would definitely recommend Tucson Rolling Shutters for all sun protecting screens and shutters. read more

Great experience from start to finish! We had five large rolling screens put on the outside of our southwest facing windows. Installers were clean and respectful of the property. They called in an extra crew to make sure that it all got installed in one day! Would definitely recommend this company! read more

Excellent product and service. Very professional and knowledgeable people. We are very happy with our new screens. Wish we had done this years ago. Highly recommended. read more

If you have a window that is located on the corner of your home, I strongly suggest that you do not use Tucson Rolling Shutters. I have an older model and have had several issues with my rolling screen whenever there are heavy winds; the screen acts like a sail and the bottom bar acts like a projectile breaking your window and damaging your house. This means the majority of the time the screen remains up making it extremely ineffective (house gets hot!) I have had several issues with this particular screen and I have contacted Tucson Rolling Shutters and they indicate that it takes a week and a half just to have someone come out to look at the screen because they are very busy. I guess I am not the only one with this issue! Regardless of the fact that I indicated that the bar struck my window breaking it. Their attitude is nonchalant. It appears this is not the first time they have heard this! Also, just to have someone come to your home costs $95!!!, and this is not the first time. I have an appointment next week and we will see how much more it will cost! I have contacted Screens & More for the other corner side of the house because their screens are fixed on the house, and certainly far less expensive! We have gotten an estimate to replace our damaged glass and it will cost $251.The glass company indicated that damaged glass from rolling screens is a fairly common occurrence here in Tucson, and they receive 2 to 3 calls a year from this issue. Please note I have the newer model which is located in the back of my house, not the corner, and have not had that issue because it is protected under the porch. Kathy M. read more

REALLY great to work with a company that has awesome customer service and attention to exacting detail from the President to the staff in the shop. Highly recommend!! read more