I am really glad that I took my ICBC claim to this location. Partly out of convenience as when I…read morehad originally called they offered to come and pick my car up for me. They have really nice courtesy cars (and right beside the Ford dealership that I bought my car at). My car was ready ahead of schedule and when I picked my car up it was detailed and looked & smelled better than when I bought it. About a week after I picked up my car, the business called me to see if I was happy with the work that they did and if there was anything else they could do for me. The business is a family owned and not a big chain. But they care about the quality of work that they put out. My original review was left at the wrong business as similar names so I have rectified the situation.

This place continues to excel in the work they do. I returned to this place for a free detailing…read moreafter a year and Dean was generous enough to honor this offer. I asked if I could pay extra for a wax and he even threw that in. I dropped off the car and they gave me a ride home and back. They worked on the car for 4 hours and the car looked brand new after. I'm very pleased with them. They are very helpful, professional, friendly and customer oriented. I'm writing this not because I got a free detailing but really want to recommend them since they are so good and it's important to support good and honest business! Highly recommended!

Someone scraped by our car and pulled the side of the front bumper out about an inch. We couldn't…read morepush it back in so we took it to Craftsman Collision Richmond and a technician (unfortunately I didn't get his name, but it was on Monday, September 16 at 2pm) fixed it in less than 5 minutes, got rid of the blue paint the other car had left on ours, and wouldn't accept any payment! He was so very nice and competent, and I definitely know where I'll go if I need a body shop in the future. Very highly recommended.

Been accident/collision free for over 20 years, but one Monday morning, I discovered my neighbour…read morehit my parked car sometime over the weekend and ripped the frontside bumper (they did leave a note). Had to drive to Richmond for work with front hanging slightly. Went to Craftsman and Raymond C. and his staff provided excellent service. Highly recommended, despite how busy they were, I felt prioritized and they had great communication throughout the repair time. Will be my go to place for any future repairs.

Their itemized bill seemed fair and reasonable and they were quick to service my car. So far so…read moregood.

After I confirmed with you in your store what I wanted to do with my car maintenance, you still…read moresaid it is about $200. Additional, when I returned home to check the receipt, I was charged labor fee $102. The whole maintenance work lasted 1.5 hours, and you clearly told me your labor fee is $45/hour. Now you tell me why you charged me $102 for 1.5 hours? I am going back to your store to get my money back! The most important thing for business is honesty! Otherwise nobody will be back!

I had a fender dent and minor scratches, the service was surprisingly fast, I was often…read morecommunicated with, and the staff were helpful and friendly. It was a very satisfying experience!

Everything started off great, Got a good loaner car and was looking forward to my Rogue getting…read morefixed. While they had my vehicle I left messages through their website and also phone messages and no-one ever responded to anythng until I did my negative review, (weird). Communication with Kirmac Collision and Autoglass Surrey via email is impossible and they do not reply to texts. I finally got a phone message that my car was ready so I went and picked it up. Everything seemed ok but once I started loading my stuff back in the vehicle when I got home I noticed the interior palstic was old and stained but they kept the rectangular nice looking piece from the old liftgate (which made the rest look even worse). The back of the lift gate did not look right to me but I couldn't quite place it. When my wife looked at it she noticed the decals ROGUE and the SV AWD were not put back on the liftgate! I figured it would be a hassle to deal with them so I was going to just buy them and do it myself but when I saw they are over $150. I said no way.. As my wife and I looked over the car I also noticed the liftgate they just painted had chipped paint on both sides! I don't want to call because then you never have a record of what is discussed (which is most likely why they don't reply to emails) so I dropped by and talked to the assistant manager Arjunveer Kamra and he took me in to the office to discuss my concerns. I realised he was looking over the photos they took in hopes I was lying or wrong about my concerns but I wasn't. He seemed very accomodating and said he would call me same day (Monday June 19/23)or next day (Tuesday June 20/23)and get me in this week to have to repairs done. I emailed him my concerns about how he would get the interior plastic the same color it was meant to be in the first place but as per usual Kirmac doesn't reply to emails. I have not recieved a phone call, text, email or anything else so I had to call ICBC to deal with this issue. Looking at the invoice they charged $2,495.00 for a crappy used liftgate they could paint (FYI: the interior plastic is NOT removable and is part of the liftgate, great thinking NISSAN!) when at this point they may have well have just bought the new one with correct colored interior with Primed exterior for $3824.38 from the dealer (so there must be a cheaper option with correct result). Such bs and the car has lost alot of value with these screw ups. ---- Months later I found out my rear defrost did not work so I took it in to Kirmac again, Workers may not be that smart as they were talking alot of crap (recorded on audio) and trying to blame me for the defrost not working when everything worked before I took it too them. They did order a new glass and put it in but I had to wait a couple or few months for the window to fog up again and it still did not work. Winter was coming so I was running out the summer fluid as best as I can and then I hear a noise dripping inside the back of my Rogue, It was leaking inside on our stuff. Finally took the car to dealer because Arjunveer did not reply to my emails (Found out he blocked my email address after I emailed him, not shady at all)..Dealer said rear defrost was never connected and also a fuse was blown re: from washer fluid fripping inside it shorted out my rear camera (Rear defrost and Dashcam share a fuse location). Dealer also found a broken line in the rear washer sprayer so Now I am out $320.44 from their screw ups and alot of time.

Fast, Friendly, Professional, experienced tech from their mobile service visited my house to repair…read more2 stone chips in my RV windshield. He took the time to provide an excellent repair, and made the chips almost invisible. His expertise with glass repair was obvious to me, and he was able to even tell which of the stone chips was the oldest based on how easy they were to repair. Amazing service! Very happy with the results. These guys are great!

Very good customer service and they replaced my windshield same day. Recommended to all of my…read morefriends for their auto glass

I highly recommend Boyd Auto body in New West. They did a great job fixing my car…read more Staff were friendly and helpful and communicated professionally and effectively. I would definitely go there again!

They did a great job and everyone was nice and friendly! They were very organized and the whole…read moreprocess went smoothly. I liked that the car rental was on site.

Fast repair for a complex rock damage that has been rejected in other shops. I would recommend to…read moreothers if you are have a harder to repair glass damage in the window

I had my truck broken into in Chinatown and went through ICBC for the rear window replacement. Got…read moresome scratches and scuffing around the perimeter of the window frame and the Kirmac team REALLY came through for me! Went in on Friday, they lent me a loaner Camry for the weekend, one of the techs Jason (who is AWESOME) texted me Monday afternoon telling me my car was ready for pickup already. They even replaced my liftgate latch because it had scratches from wear and tear. The back of my baby looks brand spankin new!!

Had a chip In my windshield. Went in to get it fixed ( called and booked 1st) and the guy was…read moreawesome! During covid days, so the guy was there all alone doing it all and still had my car done in 45 mins! Excellent service and friendly!!

After they broke my top on my convertible BMW they told me to call them back with an estimate of…read morehow much should be prepared I have done so and have never replied back to my email so I give this place a negative one star rating for bad customer service