I was having a problem with my patio sliding door due to some busted rollers. I phoned around, and one glass company said they could not help me because I did not have an account with them. A second company told me that they only did garage doors. I contacted Action Glass in Coquitlam and spoke with Mike. He listened to my concern, assessed the situation, made a couple of recommendations to address the busted rollers and possibly a worn out tract, provided me with a reasonable quote, and scheduled a technician to come and repair the sliding door. Less than a week later, Chris, Action Glass Technician, came to fix the problem. He explained to me the remedial process and even showed me the defective parts he would replace. It felt good because Chris was transparent and trustworthy. He only replaced the busted rollers and did not change the tract because it was still in good working condition. The final bill I paid was 1/3 less than the initial quote. The following day I phoned Action Glass and had a conversation with Arlene. I expressed my appreciation for the work that Chris provided, and for his friendliness and professionalism. A few hours later, I received an email from Leanne Roth, Business Development Manager, thanking me for the feedback I shared about Chris. A week later, a written thank you card and a Starbucks gift card arrived in the mail from Leanne.
It was such a pleasant experience dealing with the Action Glass Team from the beginning to the end of the transaction. Their whole crew was excellent! You hardly see this kind of strategic customer engagement anymore from a lot of the companies out there. From hereon, every time I have a glass concern, Action Glass would be the first one I would call again. read more