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    Bill's Glass Studios

    3.7 (7 reviews)
    Closed 10:00 am - 3:00 pm

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    Framagraphic - A pair of prints by Inuit artist Germaine Arnaktauyok called The Shaman's Apprentice -a rush framing job we did for The Inuit Gallery.

    Framagraphic

    (13 reviews)

    $$$

    Fairview Slopes

    Of the frame shops in Vancouver that I would consider professional grade, Framagraphic offered me…read morethe best price. The workmanship was stellar.

    My experience with Framagraphic has been extremely frustrating. I went in and initially was served…read moreby Andrew I believe. He was great in helping us pick the right frame and had a lot of patience. When I came to pick it up 2 weeks later, unfortunately, they had framed it with another frame than the one I had picked... Mistakes happen, and I am in no rush, so I am still ok at this point. The man (Gerry I believe) did not apologize one single time, but ok. I show them the photo of the one I had picked. I also send it by email at their request. Then ensues a bunch of confusing emails where they tell me to bring the frame back to the store... The frame never left the store and is still in their possession so I'm very confused at this point. They say they will put a rush on it. Which was a lie, because it took them 2 other weeks to get it done. So a month later, I go in to pick up my frame. The man opens the kraft paper it's wrapped in... and AGAIN, it's the wrong frame. I told them and their response was "well, that's the darkest one we have." I keep showing them the photo of the one I had picked, but somehow nobody in the store is able to find that frame anymore. At this point I didn't want to deal with those people anymore. No one ever apologized and they asked me to pay full price... I asked for a discount and they eventually agreed to to a $50 discount on a $200 overall amount. I just paid and took the wrong frame home... I will never use their services again. It's not even about the mistake itself, but rather about the total lack of care and apologies. Very bad customer service.

    Bill's Glass Studios - windowsinstallation - Updated May 2026

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