1. Bill's Glass Studios

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    Bill's Glass Studios

    3.7 (7 reviews)
    Closed • 9:00 am - 5:00 pm

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    15 years ago

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    15 years ago

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    11 years ago

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    9 years ago

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    Super Glass Company - Holes in skylights that we left unfinished for weeks causing damage

    Super Glass Company

    (27 reviews)

    Kitsilano

    Do yourself a favour and stay away from this Company. Besides the terrible communication, Derek…read morefinally turned up to replace the glass in my window which is on the ground floor. However after removing the window and saying he would be back the next day to fit it in, he did not show. I texted him but there was no answer. I tried again the next day to see if he was coming, again with no answer - I could see that he was getting my texts because of the read receipts. I called and called and called and called and called. Until I finally got a text message that he was dealing with a family issue. Why he couldn't have told me that two days ago I don't know. Finally he turned up 4 days late with the window. He got incredibly rude and threatening with me - I thought he was going to attack me. He then immediately took my window into his van an drove off with it! He now has my window! Such a strange experience. Very unprofessional. I'm not sure what to do as I have an urgent need to put the window back in because it is on the ground floor and it is a security issue.

    The owner- Derek - has his cell phone as the main number but does not bother to return phone calls…read moreor answer text messages for orders! Really odd how some people don't care about their business, customer service, or their reputation. The number of bad reviews says everything. I went to Vancouver Glass and the owner is fantastic...even got same day service!

    Framagraphic - A pair of prints by Inuit artist Germaine Arnaktauyok called The Shaman's Apprentice -a rush framing job we did for The Inuit Gallery.

    Framagraphic

    (14 reviews)

    $$$

    Fairview Slopes

    Of the frame shops in Vancouver that I would consider professional grade, Framagraphic offered me…read morethe best price. The workmanship was stellar.

    My experience with Framagraphic has been extremely frustrating. I went in and initially was served…read moreby Andrew I believe. He was great in helping us pick the right frame and had a lot of patience. When I came to pick it up 2 weeks later, unfortunately, they had framed it with another frame than the one I had picked... Mistakes happen, and I am in no rush, so I am still ok at this point. The man (Gerry I believe) did not apologize one single time, but ok. I show them the photo of the one I had picked. I also send it by email at their request. Then ensues a bunch of confusing emails where they tell me to bring the frame back to the store... The frame never left the store and is still in their possession so I'm very confused at this point. They say they will put a rush on it. Which was a lie, because it took them 2 other weeks to get it done. So a month later, I go in to pick up my frame. The man opens the kraft paper it's wrapped in... and AGAIN, it's the wrong frame. I told them and their response was "well, that's the darkest one we have." I keep showing them the photo of the one I had picked, but somehow nobody in the store is able to find that frame anymore. At this point I didn't want to deal with those people anymore. No one ever apologized and they asked me to pay full price... I asked for a discount and they eventually agreed to to a $50 discount on a $200 overall amount. I just paid and took the wrong frame home... I will never use their services again. It's not even about the mistake itself, but rather about the total lack of care and apologies. Very bad customer service.

    Bill's Glass Studios - windowsinstallation - Updated October 2026

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