I've contemplated stopping at Tsaocaa many times, however, with transfers being more difficult since my last amputation I've really reduced the number of times I stop at a location where I don't have another stop nearby. While Tsaocaa is in a strip center, there's really nothing else in this strip center that strikes my fancy. So, I just haven't stopped.
However, today I was across the parking lot at the nearby Goodwill. I was feeling like I had pretty good stamina and decided to wheel over and finally check this place out.
This is in a bit of a weird strip center adjacent to Castleton Square. It's an older center with mostly ethnic businesses with some exceptions. The building itself appears a bit run down. However, it's still clean and I was pleasantly surprised to see a fairly decent wheelchair ramp right next to Tsaocaa. They also do have both indoor and outdoor tables. The doorway is a two-sided doorway. I found it a little heavy, however, I was able to get in. This is a fairly small space. The tables are nicely spaced, however, the actual aisle is kind of narrow.
They have two electronic kiosks where you place your order. If you are paying by credit, you pay at the kiosk. If you're paying with cash, you get a receipt and pay at the cash register. The kiosks are perfectly nice - they struck me as a more vertical version of the ones at Shake Shack. Though, I will admit they struck me as weird since they are literally directly in front of the counter. You're literally right next to the employees who are making your order. I realize these are specialty drinks, but it just struck me as weird.
Truthfully, I didn't care for it.
However, I persevered and I will admit the process is fairly simple. Plus, hey, I learned how to use the tap feature on my credit card. Leave me alone. I'm over 50 - I still remember typewriters, party phone lines, and when gas stations had full service.
I ordered a pineapple green tea. It came in a pretty cool glass for $6.95. There was definitely real pineapple in it. I'll admit this surprised me, but it also pleased me. It was probably less than two minutes and my drink was ready. I should note that the electronic kiosk allows for some customization and also asks for your name - thus, your name is called when your order is ready.
The young man was friendly, though I wouldn't say anyone here was particularly outgoing.
The atmosphere is what I'd probably call an Americanized Asian atmosphere - there's a plant shelf over the ordering counter, a row of tables, and some light Asian decor. The music struck me as a tad too loud, though I also noted the acoustics here are a bit off and even conversations are a tad loud. It was, though, a little nicer than I expected.
I believe that Tsaocaa is in the same family as the new Harmony Tea joints that are going up around town. They had some Harmony signage.
I'm glad I visited, though I doubt I'll rush back. I will admit I'm a bit old-fashioned - I actually like customer service and the kiosk thing just doesn't click with me. The atmosphere was busier than I prefer - when I'm having this type of drink, I like to relax a bit. If I'd grabbed an outside table, perhaps it would have been more appealing.
I may try one of the Harmony Tea locations depending on locale and convenience. Overall, I liked my drink and that made the stop worth it. This is very easily a 4-star rating for me. However, it simply didn't have that extra spark that would allow me to push it up to a 5-star.