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    Trusted IT Solutions

    4.2 (6 reviews)
    Closed 8:00 am - 5:00 pm

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    ADT Security Services

    ADT Security Services

    1.2
    (65 reviews)

    Brian Walling bwalling@adt.com…read more Jan Vandersluis jvandersluis@adt.com Abdel Aziz aabdelaziz@adt.com To whom it may concern: I would like to take this opportunity to emphasize how important A. Aziz is to ADT Customers and to your company. He is so efficient, polite and well spoken. I have had some issues with ADT, accounting, also with the city due to a work permit when my Cameras where installed. But as always he came to the rescue as fast as he could, I explained to him also that I've tried to speak to ADT representative over the phone, but all they did was pass the bucket around ignoring my request, You have no idea how happy he made me as he said Ms. Diaz let me figure this issued out and I will get back to you. about a week later I receive a call from your department of Customer Care advising me that the issue with the Permit had being resolve. What amazed me the most is Mr. Aziz was very apologetic for the wrong information given to me, he knowledge the situation and !OMG! I never had such kindness from anyone on the phone, He really knows how to take care of ADT customers, and also took the time to explained if there was anything else he could not to hesitate just call him or ADT. You can only call Aziz an Incredible and outstanding employee. He kept his coolness never once sounded any difference over the phone. Mr. Aziz should be recognized for his good work. I am are so grateful to Aziz for making an ADT customer Very Happy! My family and I will ensure you that The ADT company will always have our business. We would like to thank Aziz again for such awesome job he does in his department. Sincerely, Johanna M Diaz I couldn't had pick anything BETTER, I being with ADT for 28 years and they have being wonderful with all my move's from different cities... Best choose you wouldn't go wrong!!!

    1 Star I am beyond…read morefrustrated with ADT and the terrible service I've received. I have scheduled four separate service appointments, and not a single one resolved my issues. During the first appointment, I was told the technician had come to my home, but no one ever arrived. For the second appointment, the technician showed up without the necessary equipment to fix my system and blamed customer service for the mistake. During the third appointment, another technician also arrived without the required equipment and explained that he was only filling in for someone who had called out. Then, during the fourth appointment, the technician never showed up at all. Meanwhile, ADT has no problem taking my payment on the 20th of every month, yet my equipment remains unrepaired. My touchscreen is broken, my Google base station doesn't work, and one of my smoke detectors is not functioning. It is unacceptable to continue charging customers while repeatedly failing to provide the service they are paying for. At this point, it feels like ADT is stealing my money. Every month they continue to charge me, but they have repeatedly failed to provide the service I'm paying for or repair my equipment after four scheduled appointments. I feel completely let down, misled, and taken advantage of as a customer. I am furious that after four appointments my security system is still not working properly, and I am seriously considering canceling my service and switching to a company that actually values its customers and stands behind its products and services.

    Trusted IT Solutions - itservices - Updated August 2026

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