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    1 month ago

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    Erica M.

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    Ask the Community - Trulieve

    Cathy's Compassion Center - Growing my own gorilla lily.

    Cathy's Compassion Center

    2.7(6 reviews)
    41.8 mi

    Disappointed to find two seeds in 1/8 of pineapple express and three seeds in same size LA…read moreConfidential. Wasnt properly cured. Very fresh and wet inside nugs presumably to preserve weight. They boast very high test results. Im no scientist, but my body tells me how potent something is or isnt. Out of two visits, five different strains, I will no longer visit this store. You have to draw the line when youre paying sensi prices and getting bag seed. Plants herm- i get it. But you see when a plant has seeds. Either drop your price or dont sell it.

    So I went to Cathy's this past week to find that they no longer weigh out their fresh flower in…read morefront of you anymore and their display flower is in non-clear balm jars. I went in and the same general manager looked at me waiting for me to make my decision. I asked where the flower was as she looked at me as I was suppose to know now. She opened each tiny jar to show me the buds (as always, gave me under 3 seconds to allow me to smell and look at how the flower is that I plan on buying). I bought a quarter of a strain I always get that's usually very dense and smokes great (as all of Cathy's products normally do). Because of their new "system", they now pre-package all of their flower as soon as the fresh shipment comes in. They used to display their flower in big glass jars and then weigh it out for the customers. GLASS AND PLASTIC MAKE A DIFFERENCE MJ! If you store cannabis in a plastic bag for two weeks like the quarter was that I bought, it will become dried out (like all the marijuana at the horrible pre-packaged dispensaries in Tucson). I likeD Cathy's because it was different. Ya think your flower will keep getting dried out from opening the jars to have your clients smell and look??; KEEP A JAR ONLY FOR DISPLAY AND THAT PURPOSE and keep a separate jar that never gets opened unless someone buys some. It's not complicated. That quarter lasted me one day. That was pathetic; normally a quarter will last me two weeks. From sitting in that little plastic bag for two weeks in your dispensary and not in a glass jar, I didn't even have to grind it when I got home. I transferred it into a GLASS jar like I always do after I buy my medicine and it was like dried little sticks breaking in my fingers. This is such a disappointment. I need to talk directly to Cathy; she is so sweet and unlike MJ, has personable customer service disposition, patience with the disabled, and no attitude. I thought I could by-pass the rude customer service to get the best weed in Arizona (used to be), but since now that's gone down-hill too, you've just lost a bunch of customers (I am sadly not the only one who feels this way), Cathy, sorry. Caitlin was rude, MJ is rude-- I think you need to re-hire a whole new staff/management team who are nice. You have critical patients that drive a long way who need to get their medicine (if it's the best medicine, it's worth the drive), but if someone drives all that way and the dispensary is closed without notice (has happened multiple times) or they receive poor customer service, man, what a huge let down. Patient DEPEND on dispensaries- the ones that matter. Make your's matter again, Cathy. (For that flower, I wish I could give ZERO stars)

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    Cathy's Compassion Center - Super lemon Haze

    Super lemon Haze

    Cathy's Compassion Center - Purple punch no bugs no pesticides know what's in your grow clones available at Jarods Auto.

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    Purple punch no bugs no pesticides know what's in your grow clones available at Jarods Auto.

    D2 Dispensary - Downtown Cannabis Gallery

    D2 Dispensary - Downtown Cannabis Gallery

    3.7(114 reviews)
    84.1 miWest University
    $$

    Price is worth it fantastic teamwork all prices are affordable nice cool fresh water for the…read morevisitors

    This experience was disappointing enough that I felt it needed to be shared…read more I placed a prepaid online order because I wanted a quick pickup. From the moment I walked up to the window, the employee with the pink hair made me feel unwelcome. Instead of greeting me or acknowledging me as a customer, the first thing she said was, "Make sure you wait until you're called up." I had already been waiting in line, so the interaction immediately felt unnecessarily cold and dismissive. When it was my turn, the attitude didn't improve. She was short, unprofessional, and made me feel like I was inconveniencing her simply by picking up an order I had already paid for. There was no basic customer service no greeting, no friendliness, and no effort to make the interaction pleasant. What made it even more concerning was that she appeared to be training another employee. If that's the example being set for new staff, that's disappointing because customer service should be one of the first things being taught. Her demeanor came across as if she simply didn't care about the customer experience. I've been a customer here before and have always had positive experiences, which is why this stood out so much. This review isn't about expecting over the top service it's about being treated with basic respect and courtesy. I sincerely hope management addresses this, because one interaction like this can leave a lasting impression and doesn't reflect the experience I've come to expect from your dispensary.

    Photos
    D2 Dispensary - Downtown Cannabis Gallery - Fully remodeled lobby with natural lighting and plenty of room to shop and view the display cases.

    Fully remodeled lobby with natural lighting and plenty of room to shop and view the display cases.

    D2 Dispensary - Downtown Cannabis Gallery
    D2 Dispensary - Downtown Cannabis Gallery - Winner of 10 categories in Tucson Weekly's 2024 Cannabis Bowl.

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    Winner of 10 categories in Tucson Weekly's 2024 Cannabis Bowl.

    Trulieve - cannabisdispensaries - Updated August 2026

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