Every time I walk in , I get addressed by my 1st name n a Smile . I would like to name some of…read morethose wonderful Budtenders. Pie - Trevor - Ullie-"Guy that looks like Trevor" - Hispanic man - new Mgr lady - Lil short Mgr Girl. I'm bad with names. There are a few more can't remember . There are 1 or 2 I don't mix with n that's fine . Thank you to All !!! Barbara T

Customer Service is not practiced at this location....I've had 2 separate occasions, months…read moreapart...and still they just don't have it together...Almost as though the employees are oblivious to the people that tip them..Against my better judgement, my last visit on May 5th...: no personnel at check in for over 5 minutes, I had a line behind me when I left(nobody ever showed 9:10 a/m)...no acknowledgement, nothing...I had a $185 order waiting for me...My other experience was a counter person proclaiming"EVERYTHING IS ON SALE!"..I asked about Modern Flower products..".Sorry, not on sale". Then i asked about Roll One products.."Sorry, not on sale"...I suppose D2 gets my business from now on...

Disappointed to find two seeds in 1/8 of pineapple express and three seeds in same size LA…read moreConfidential. Wasnt properly cured. Very fresh and wet inside nugs presumably to preserve weight. They boast very high test results. Im no scientist, but my body tells me how potent something is or isnt. Out of two visits, five different strains, I will no longer visit this store. You have to draw the line when youre paying sensi prices and getting bag seed. Plants herm- i get it. But you see when a plant has seeds. Either drop your price or dont sell it.

So I went to Cathy's this past week to find that they no longer weigh out their fresh flower in…read morefront of you anymore and their display flower is in non-clear balm jars. I went in and the same general manager looked at me waiting for me to make my decision. I asked where the flower was as she looked at me as I was suppose to know now. She opened each tiny jar to show me the buds (as always, gave me under 3 seconds to allow me to smell and look at how the flower is that I plan on buying). I bought a quarter of a strain I always get that's usually very dense and smokes great (as all of Cathy's products normally do). Because of their new "system", they now pre-package all of their flower as soon as the fresh shipment comes in. They used to display their flower in big glass jars and then weigh it out for the customers. GLASS AND PLASTIC MAKE A DIFFERENCE MJ! If you store cannabis in a plastic bag for two weeks like the quarter was that I bought, it will become dried out (like all the marijuana at the horrible pre-packaged dispensaries in Tucson). I likeD Cathy's because it was different. Ya think your flower will keep getting dried out from opening the jars to have your clients smell and look??; KEEP A JAR ONLY FOR DISPLAY AND THAT PURPOSE and keep a separate jar that never gets opened unless someone buys some. It's not complicated. That quarter lasted me one day. That was pathetic; normally a quarter will last me two weeks. From sitting in that little plastic bag for two weeks in your dispensary and not in a glass jar, I didn't even have to grind it when I got home. I transferred it into a GLASS jar like I always do after I buy my medicine and it was like dried little sticks breaking in my fingers. This is such a disappointment. I need to talk directly to Cathy; she is so sweet and unlike MJ, has personable customer service disposition, patience with the disabled, and no attitude. I thought I could by-pass the rude customer service to get the best weed in Arizona (used to be), but since now that's gone down-hill too, you've just lost a bunch of customers (I am sadly not the only one who feels this way), Cathy, sorry. Caitlin was rude, MJ is rude-- I think you need to re-hire a whole new staff/management team who are nice. You have critical patients that drive a long way who need to get their medicine (if it's the best medicine, it's worth the drive), but if someone drives all that way and the dispensary is closed without notice (has happened multiple times) or they receive poor customer service, man, what a huge let down. Patient DEPEND on dispensaries- the ones that matter. Make your's matter again, Cathy. (For that flower, I wish I could give ZERO stars)

Great customer, beautiful storefront. They really care and there was some questions to answer what…read moreI needed!

The location on golf Links road and 22nd is experiencing customer service deficiency. I believe…read morethat the people that they have as managers are taking decisions personally and not business wise. Another thing that I noticed is that employees are not awarding rewards to customers. It is easy to make a business into your own personal business but when it affects customers it's noticeable. Your location from five Stars is dropping to one. I no longer will be coming to this location as I used to visit it everyday.

Ever since the new management came along they got rid of the ability to make an online order and…read morepick it up quick now online or walk in you still gotta wait in line what's the point of ordering ahead of time. Customer service is always good when I go and they got some of the best deals I seen in a dispo they finally figured out the online orders making it easier to stop by pick up and get on with the more important things

This is the worst dispensary in the Tucson area. Here I sit. Going on 30 minutes waiting to order…read moreand pay for the product. I can't believe the way the staff here treats the customers. They're condescending and rude and the lack of any real support for the customer is bizarre. I've never seen a business treat customers like this and succeeded. So I hope this company does like every other rude patronizing and over priced business does and goes out of business I'll keep my fingers crossed

Honestly JARS has stayed my favorite dispo in Tucson. I've been going here for a while now and the…read moreexperience is always consistent. The online ordering is super convenient and my orders are usually ready really fast. Everyone working there is friendly, helpful, and chill without making you feel rushed or awkward asking questions. Their deals are probably one of the biggest reasons I keep coming back too. I always feel like I'm getting good prices and they have a really solid selection compared to other places I've been. The store is clean, organized, and overall just has a good vibe every time I stop in. Definitely still my go-to spot in Tucson!!

Between karaoke and amazing customer service I look forward to my monthly visits to jars and…read moresometimes I do it an extra trip to sing! From security to bartenders to everybody at the lounge I feel at home here. The parking lot is the best size, especially with a larger vehicle. Shout out to Will for amazing customer service! He was attentive and answered all of my questions and showed me the different selection of edibles. Let me know which days were specials that would help me best utilize my money and completely address my pain. I will be back and hopefully Medicated real soon. Well worth your money and energy.

Everything went well great bud tenders with alot of knowledge.still looking for my request.read more

They always have fantastic and high-quality product selections. I like that I have options to order…read moreonline, order in person through the kiosk, or walk up to the window. Staff is always friendly and helpful.

Best place to load up and have some good conversations !…read more Everyone here has been extremely attentive, and knowledgeable, and even follow up about their recommendations they gave in the past. I feel extremely supported and welcomed here. It is always clean and I've never had to wait more than 30 minutes. I love that many people have no clue where it is at for my own personal enjoyment, but also they deserve all the love so shout out to this team !!!

I cant say how amazing and honest these guys are truly grateful will definitely always stop here…read morewhen I travel !