I would not recommend Elite Home Warranty... I wouldn't give them 1 …read more
Calls go unreturned, hold times are incredibly long and often disconnect, and their "concierge" service is far from top-tier. Service providers lack a direct line to approvals, as they're in the same customer queue, which slows everything down.
Even worse, Elite failed to notify my assigned service provider of the scheduled date. That delay was on them, yet they offered no flexibility or accountability. Approvals for simple work take 24-48 hours, which is unacceptable.
After 15 months of a 3-year plan I purchased for $1,900, I requested cancellation. Instead of processing it, they told me to wait for someone from a "cancellation department" to call. Based on the contract, I'm owed $1,178.33 (21 months prorated plus the $70 copay I paid). I'm still waiting for the alleged "cancellation" department to return my call after I conveyed to Valerie Diaz (the representative I thought was processing my cancellation) that I have no problem writing, expressing my discontent, or escalating the matters above them if necessary.
The provider was due to come out on Monday, September 8, 2025; however, they were not notified by Elite. He came out on Tuesday, and both he and my husband tried to contact them because the issue is that our dryer's heating element needs to be replaced. Both left messages that were not returned. I called yesterday evening, and after realizing the rep was being robotic in her response, "that's our policy", you know what, please cancel my contract. She stated someone would contact me.
I called the provider, who also called them this morning (11th), and it went unanswered again. Valerie Diaz contacted me inquiring about the cancellation. I stated why, and then she told me that the "Cancellation department" needs to contact me. REALLY? I said let it be today; otherwise, I'll escalate matters, which, as of this review, they have not contacted me about.
Save yourself the time, stress, and money. This company is not delivering the service they advertise. I have filed a complaint with BBB, FDACS, posted reviews on Google and Trust Pilot. My next step is small claims court.