From the moment I made the first call through our dog's surgery and recovery, everyone at Aurora…read morewas fantastic. The receptionists, vet techs, doctors--all wonderful--professional, warm, welcoming--and all took the time to carefully explain every part of the process, from the first appointment, diagnosis, surgery, recovery, financing, etc. Dr. Peacock is everything you'd want your vet (or your own doctor) to be. He is a highly experienced surgeon--and doctors at that level often lack the "bedside manner" so crucial to clear communication and a healthy doctor/patient/patient's family relationship. Dr. Peacock dispelled all those concerns the moment he walked in the room. He is warm and down to earth. He was so helpful--examining our dog, explaining the issue and appropriate procedure--and answering all of our questions (some of which we likely asked more than once) with patience, kindness, and candor. I can't express enough how positive the entire experience was. Every single person made us feel comfortable, confident in our dog's care, and welcome. And our dog is good as new (so to speak!) Thank you, everyone at Aurora!

I brought my Great Dane to VCA Aurora Animal Hospital on 12/28 at approximately 5:15 PM during a…read moretrue medical emergency. My dog was experiencing severely labored breathing and post-surgical complications and urgently needed oxygen support. I was already hesitant to come here due to the overwhelming number of negative reviews, but the emergency hospital I normally use did not have oxygen available. I arrived in a state of panic with a dog who was visibly struggling to breathe. What I was met with was shockingly cold, dismissive, and unprofessional behavior from a young woman at the front desk who clearly had no interest in helping or even pretending to care. Instead of compassion or urgency, I was asked, "Have we seen you here before?" When I said no and explained the emergency, her only response was, "Well this is why we tell people to call before they come in. We're full and can't take your dog." I was so taken aback by the rudeness and lack of empathy that I walked out, placed my dog back in the car, and then returned inside to address how inappropriate her response had been given the severity of the situation. While I calmly voiced my discontent, the only response I received was a dismissive "Mmmmhmmmm, ok" repeated a few times. No apology. No acknowledgment. No concern. Nothing. I was absolutely floored. This wasn't a scheduling issue or a routine visit. This was a dog struggling to breathe. The lack of etiquette, professionalism, and basic human compassion was astounding and deeply upsetting, especially in what could have been my dog's final moments. This experience fully validated every negative thing I had heard about this organization. By contrast, Veterinary Emergency Group (VEG) in Naperville and Oak Brook, as well as THRIVE in Hoffman Estates, treated my dog with kindness, urgency, and genuine compassion over the following days. The difference was night and day. Those hospitals understood what emergency veterinary care is supposed to look like. VCA clearly does not. I will never bring an animal here again, and I will actively warn others to avoid this location. No pet owner should be subjected to additional emotional distress when they are already terrified for their animal's life. This was unacceptable, heartless, and profoundly disappointing.

Great friendly service, they walk you thru all the details and costs, our Dog seemed very…read morecomfortable while being treated!

Wonderful. Because we have a very naughty beagle, we have been here several times. Excellent staff…read more Doc does not not try to upsell. I am jealous of my dog, who gets better health care than we do.

Update: while this is our go to place, we do think they need to be more helpful re prescriptions…read morefor dogs that need them on an ongoing basis, in terms of cost. My one dog has a collapsed trachea and needs ongoing meds almost every day called Cerenia. The pills have risen in cost and now are $75 for 8 pills. I saw that Chewy.com has them for half the cost, but Care Animal Clinic reception said they do not give Chewy prescriptions. Instead, they said to use their online pharmacy to save money, which I did. Their online pharmacy appears to save me around 25% if I do an auto order......so that's good. But would have been nice to have had this a year ago--I guess they just added this feature on their web site. Otherwise, a solid place to take your pets and 7 days a week, they are open, which is stellar.

After 2 days of illness, Dr. Kumar gave our dog a thorough physical exam, ran the proper tests, and…read moregave needed medications to him. He is back to his normal self, thankfully. Care Animal Clinic is always accommodating. We have been going there for 20+ years.

DO NOT BRING YOUR DOGS HERE. I came in and asked for the specials. Me and my sister were told that…read moreI could do the 19.99 special which is the ONLY reason I booked. I thoroughly explained to them how i rescued this furry friend from a pretty messed up living situation and how I appreciate the special because I've been spending A LOT to make sure he's okay. I made my appointment and came back the next day. Just to be charged a total of $40.47 after service. I asked why and was told my dog was too old for that special. I asked if it could be honored because that's what I was told AND the only reason why I booked and she declined multiple times. Just for my dog to still be damp, loose hair and dandruff all over him and he smells like wet dog. He doesn't smell like he was just given a BATH. IM livid. DO NOT BRING YOUR FURRY FRIENDS HERE

So I strolled into this Petco in North Aurora and oh boy did they have some nice fish. Aside from…read moresome nipped fins and overcrowding of aquariums, the fish looked stellar. I was looking for some South American cichlids, and wasn't disapointed. I bought three fancy Angels , two blue rams, and three Jack Dempsy fish. Upon inspection of the fish after netting, it was noted that the operculum of one angelfish was mishapen, a classic sign of inbreeding. Two angelfish did not survive the night. ALL of the other fish are thriving. I have a 55 gal with two box filters, Aqueon and Tertra. I constantly check water samples and do regular water changes. When the sales associate questioned me about my setups, I replied I currently have 4 tanks. The fish I bought went into the 55 gal to join two mature angelfish, 3 Cory cats, and a mini pleco. I mentioned the mishapen operculum and the sales associate said the fish could be returned if it fied. Upon returning the next day, I presented the dead livestock and receipt. I wanted to replace the livestock, not a monetary refund. I was escorted to the fish tanks, and the sales associate starts giving me the third degree. "What kind of tank? Do you have a water sample? How many fish in the tank?" I answered all these questioned yesterday upon my initial purchase. The sales associate was not nice, had an attitude. I replied, "What difference does it make? I want to replace the fish I bought yesterday." The reply was "I have to know. I do not want the fish mistreated or abused." Followed by, "I do not have to sell you a fish!" My money was credited to my account. I found out the sales associate helping me in this instance was THE MANAGER! Two nice sleeves of green ink on both arms with skulls and other questionable figures. And then I remembered...about a year and a half ago I bought a fish. A hybrid retail/rainbow shark mistakenly advertised as a pure bred redtail shark. Anyway, upon the netting of the redtail, I remarked, "I hope he likes his new tank." To which the sales associate declared, "the fish is whatever it identifies as." Oh boy, here we go! Now I see the light. Heterosexual straight white men are not welcomed at this Petco. The manager told me herself as I walked out of the store. Passive aggressive does not quite sum it up. I called the customer service line on the website...offshore in the Phillipines. Needless to say, regardless of what Dee from the islands told me, no one from corporate called me. To sum it up, if you are of a type that likes alternative lifestyles, you are welcome at the Petco in North Aurora. I felt degraded by the manager, she was admonishing me in front of other customers. All because I did not agree with her initial interrogation of my fish keeping abilities. I have to add I am college degreed in biology. Ichthyology was very interesting. Loved Zoology. I do not like tyrants, wherever I run into them. And I do not like being treated shabbily. Again, alternative lifestyles welcome. Straight people welcome if you like verbal abuse. 2 stars given for quality of fish.

We love this vet so much we travel 20-25 min just to keep coming here! Like pretty much every dog…read moreour dog hates the vet and gets nervous coming, but everyone is so kind and gentle with her and they're really thorough and explaining everything you need to know. Our dog even has a favorite nail tech that she actually gets excited to see despite the fact that trimming her nails is her least fave part. This location was fully remodeled a few years ago and it is so nice. It feels like it's a large house! It's very clean and there are even mini partitions to keep your dogs separate from each other in the lobby. We trust this vet, and after moving away from Lombard, we had such a bad vet experience somewhere else that we feel that this is the best vet in the area and will continue on coming here, even if it comes with more of a drive for us.

This Friday my husband and I took our girl Roxy to the Lombard vet to have a consultation with the…read moreRehabilitation team. She has a history of severe arthritis and we wanted to see what we can do to make her comfortable and prolong her quality of life. She is on medication for this but we wanted to see what else we could do. For the moment we got there we were greeted by an assistant and then by Dr. Anders. We did not have to wait at all. We felt very welcome. Dr. Anders was so amazing with Roxy. Roxy can be really shy and become grumbly,but with Dr. Anders she was not shy at all. She warmed up to her fairly quickly. You can tell Dr.Andres loves what she does by the way she treats us and Roxy. She was so patient with Roxy throughout the whole process. She was also able to do a thorough exam with without pushing Roxy and make her apprehensive. With this consultation, we learned a lot of information about Roxy's such as her favoring one leg over the other, indicating a potential imbalance or discomfort. At the end of it all we were able to set up some sessions for therapy for Roxy. And we got information on some at home therapy we can do. Im so glad we have another way to help Roxy! I'm excited to see what the next month brings. I'm even more happy know that Roxy we treat with the utmost care at this visit!! Thank you!!

The people are wonderful to use for your pets! They care about your pets and know what the are…read moredoing! Located in Libertyville!

I rarely write Yelp reviews, but I felt compelled to share because this office is truly…read moreoutstanding! I've been here three times in the past six months, and every visit has been a positive experience. The staff and doctors are incredibly friendly, caring, and respectful--they never make you feel belittled. That might sound small, but after a negative experience at another animal hospital nearby, it really stood out to me. Visiting an urgent clinic for a pet can be so stressful, but the environment here is welcoming, calming, and reassuring. It makes such a difference when you know your pet is in good hands. I honestly wouldn't take my pets anywhere else for urgent care needs.

I have been going to this location since it opened. Now they will refuse to allow me to buy fish if…read morethey ask you your fish tank size and if they calculate the maximum size the fish will grow. Thus you cannot buy fish by the total number inches they think the fish may ever grow per number of gallons.(If they think a glow fish will grow 3 inches, then 3 gallons must be in the tank. I have 6 - 1 inch glow fish, they will say that an 18 gallon tank is the maximum size tank for them. No more fish allowed, PERIOD. That includes catfish bottom feeders, snails. I have a double filtration system which should handle more fish and water is changed regularly but they refused to go against THEIR rules, even if I want to take any risks. I have raised fish since childhood and never heard such rules. I am now having to going elsewhere up the road. Too bad, they have lost a long term customer.

Amazing customer service at their grooming department. Alyssa and her team do not disappoint. Very…read moreinformative and helpful. Everything is handled in a timely and professional manner. Will continue to come back!

It's a great place to go and meet dogs before you adop. I went in the other day and meet a little…read moremini dachshund that was so cute and we are thinking about adoptin.

Maybe being more kinder and letting people be with puppies until the next 10 minutes before they…read moreclose they can pack up.

Had it ready when promised. Very nice to deal with. Everything was good with the purchaseread more

Thank you Anthony for taking the time to show us Petsafe Easy Walk no pull harness and to explain…read morethe benefits of the harness. Also thanks for taking the time to show us how to put the harness on our 4 month old 28 lb German Shepard Mix puppy. This is why we continually shop at Petsmart with our first dog Timmy and now Archie because the employees no what your dog needs and to out of their way to help you. Also thank you Ali for training our dog Archie in "puppy classes"

We sent our giant schnauzer to the 4 week board and train. She sent us daily pictures or videos…read more Then when we picked him up she spent over 2 hours with us training the humans the right way to handle him. We have had him home for about 2 weeks when I took him for a walk and another dog came charging, at us. My dog reacted badly.... I called Ashley and she made an appt with me to come down and work with us. She drove over and hour to come see what our dog was doing. Guess what human error! I needed to have his attention, we ran thru what I needed to do. I walked him past the same lunging barking crazy dog and he was angel! Thanks Blackjack K9 for teaching us the right way. Having a well behaved dog just makes out life easier! He loves Home depot where he can go and socialize.

Hands down horrible trainer. Took my dog in 2 years ago and she lost 20% of her weight, scars on…read moreher elbows and knees, and severe emotional trauma. My dog came in for reactivity, self injury behavior, and fear. My dog got an E-Collar which only suppressed behaviors and the minute she learned she was afraid the E-Collar should've never been an option. She starved her, refused to give her any medications, and way overworked her. My dog had a blown out knee at the time and we told Ashley. She was telling us at the end to 'turn the floor to lava' when she's too slow. She's old and sore and turned her collar up because she was 'too slow'. My dog is now afraid of even more than when she came in. I became educated to help her after this so I knew what I was doing. She was horribly abusive. Do NOT take your dog here. It took me a long time for me to help her out of this meas.