Very kind staff, good hours(they're open later than most vets), they have decent prices and don't…read morepush unnecessary vaccinations on you or your pet. I have taken my dog and cat. Got a last minute apt for my cat online when I noticed she was bleeding from a bump- got in next day and did the apt online. Will definitely be back.

A big thank you to Dr Berg. My cat is very difficult at the vet (spicy cat) and she was so patient…read morewith him. We had no issues at this vet visit, it all went very smooth. She gave him treats while examining him and he was very happy with that. They have decent prices and a very friendly staff. I look forward to bringing my two other cats to see her in the future.

From the moment I made the first call through our dog's surgery and recovery, everyone at Aurora…read morewas fantastic. The receptionists, vet techs, doctors--all wonderful--professional, warm, welcoming--and all took the time to carefully explain every part of the process, from the first appointment, diagnosis, surgery, recovery, financing, etc. Dr. Peacock is everything you'd want your vet (or your own doctor) to be. He is a highly experienced surgeon--and doctors at that level often lack the "bedside manner" so crucial to clear communication and a healthy doctor/patient/patient's family relationship. Dr. Peacock dispelled all those concerns the moment he walked in the room. He is warm and down to earth. He was so helpful--examining our dog, explaining the issue and appropriate procedure--and answering all of our questions (some of which we likely asked more than once) with patience, kindness, and candor. I can't express enough how positive the entire experience was. Every single person made us feel comfortable, confident in our dog's care, and welcome. And our dog is good as new (so to speak!) Thank you, everyone at Aurora!

I brought my Great Dane to VCA Aurora Animal Hospital on 12/28 at approximately 5:15 PM during a…read moretrue medical emergency. My dog was experiencing severely labored breathing and post-surgical complications and urgently needed oxygen support. I was already hesitant to come here due to the overwhelming number of negative reviews, but the emergency hospital I normally use did not have oxygen available. I arrived in a state of panic with a dog who was visibly struggling to breathe. What I was met with was shockingly cold, dismissive, and unprofessional behavior from a young woman at the front desk who clearly had no interest in helping or even pretending to care. Instead of compassion or urgency, I was asked, "Have we seen you here before?" When I said no and explained the emergency, her only response was, "Well this is why we tell people to call before they come in. We're full and can't take your dog." I was so taken aback by the rudeness and lack of empathy that I walked out, placed my dog back in the car, and then returned inside to address how inappropriate her response had been given the severity of the situation. While I calmly voiced my discontent, the only response I received was a dismissive "Mmmmhmmmm, ok" repeated a few times. No apology. No acknowledgment. No concern. Nothing. I was absolutely floored. This wasn't a scheduling issue or a routine visit. This was a dog struggling to breathe. The lack of etiquette, professionalism, and basic human compassion was astounding and deeply upsetting, especially in what could have been my dog's final moments. This experience fully validated every negative thing I had heard about this organization. By contrast, Veterinary Emergency Group (VEG) in Naperville and Oak Brook, as well as THRIVE in Hoffman Estates, treated my dog with kindness, urgency, and genuine compassion over the following days. The difference was night and day. Those hospitals understood what emergency veterinary care is supposed to look like. VCA clearly does not. I will never bring an animal here again, and I will actively warn others to avoid this location. No pet owner should be subjected to additional emotional distress when they are already terrified for their animal's life. This was unacceptable, heartless, and profoundly disappointing.

Dr Coleen is the best vet in the area. So caring and the staff is also amazing. Needed a semi…read moreemergency appt and they fit me in right away.

The staff and Dr. Choi are just amazing. I have a reactive dog that gets treated with breed bias on…read morethe regular and they were so fantastic with him. We wish that we'd found this practice earlier! Can't say enough great things about this vet.

This was our first visit...... new puppy ...... current vet of 23 years too busy to see…read moreus.....Orchard Animal Hospital was more than accommodating to get Indy in for his first checkup. Social distancing...... park in numbered stall..... call in..... they come out to get you.... only one "puppy parent" may come in...... Dr. Kennedy and the staff was Wonderful! Dr. Kennedy even went out to the parking lot to introduce herself to my wife. Since everyone was so nice, we have set up future appointments for Indy with Dr. Kennedy, as she has a wonderful "paw side manner" with her patients. We were happily surprised with a New Puppy Welcome Folder..... that included the first flea and tick treatment along with Indys first HeartGuard. We feel that Indy will be in good caring hands with Dr. Kennedy.

Absolutely terrible place!!! Astronomical prices, and the staff is horrid! They were careless,…read morelazy, and unprofessional! The manager has the most vile attitude, and many have reported her!! I don't know how they have almost 5 stars, one is too many for this place!! READ ALL OF THE REVIEWS BEFORE GOING!!!!

No one answers their phone! It takes days sometimes weeks to…read moreget a live person on the phone! Making appointments is VERY DIFFICULT! I will taking my 3 pets elsewhere!

My cat Nova had a tumor in her throat and they told us that she needed a full dental…read moreAnd all teeth removed without hesitation $4000.00 The staff is snotty and pricing is ridiculous!

Dr. Gillham has been very kind and explaining all the procedures that she will do with my doggy. I…read moream very happy with the assistance of everyone there.

Dr. Sage found the right meds to make my Penny be able to see again! She had been blinded with a…read morechemical sprayed in her eyes by a horrible person! I had 2 HORRIBLE experiences with a local vet not properly diagnosing & thus 2 of my babies passed. So when Penny's foster mom took her to Dr. Sage, it was a no Brainerd for me to also bring my Susie her too! ALL staff are wonderful! I HIGHLY recommend!

Our dog, chuy has been going here for 14 years. They have the friendliest and most knowledgeable…read morestaff- they are also very affordable. Highly recommended!

Sugar Grove Animal Hospital took excellent care of our dog for over seven years. I highly recommend…read moreDr. Jebens and Dr. Jess. They are fantastic! Everyone there is super nice and our dog loved visiting.

Coming up on 30 years of being a father to two amazing labradors. Been coming here for the past…read morefive or six years, and it's absolutely amazing. Honestly, the staff is really great and the doctor... Unbelievable. Smart, soothing, accommodating. Oh yeah, and compared to most other vet clinics that have been gobbled up by private equity, they've kept their prices more than reasonable! Highly recommend.

I wasn't physically at the appointment but was on the phone while my spouse attended the…read moreappointment. I loved how the vet answered my questions about our adopted puppy. He was hands on with her, very experienced and you could tell he's been in the field for many years unlike our past vet. I'm so thankful that we selected this place for our puppies care! He was amazing

We used them when we had to let our dog go over the rainbow bridge. Its a very hard time and we are…read morefrom out of town. They have an option to come to you or you can come to them. We decided to do it on their lawn. It was such a beautiful day. The vet sat with us until she passed on and then gave us time to say goodbye on our own. We got her paw print and her ashes back in a beautiful box. Thank you Stafford Vet!

Our experience was very disappointing. Made an appt for euthanization of a 3lb cat. Upon arrival,…read morestaff stated no appt was on record. We were able to have the cat euthanized. After being informed his remains were ready for p/u, went to the clinic and it was closed. No answer to door or phone. No notice on FB that they would be closing for the day. When we made a second trip to p/u remains the name on the bag was incorrect. To top this all off, they charged $450+ for this service. We had used them before for in home services and the price was the same. They also delivered the ashes. I realize they now have a sticks/bricks business to support, but these charges are ridiculous. Pretty soon, no one will be able to afford to have their animal humanely euthanized. Perhaps they should return to their previous business plan.

My cat, Kate, required monthly visits to Riverview. Each time we saw Dr. Schifo and vet tech,…read moreHannah. They were both very helpful and kind to me and my pet. Dr. Schifo was upfront and honest throughout the whole process, making sure to keep me informed. Hannah is the sweetest and knew just how to keep my cat calm throughout a stressful process. After she passed, the clinic as a whole went above and beyond to send me their condolences. I HIGHLY recommend Riverview Veterinary Clinic and will definitely continue to use them for any future pets! Thank you!

Thank you for your feedback Yes I was upset and this not…read morethe first occasion either that the staff was rude to me also and not caring for the patient or pet owners. I knew the test took a long time that is why I waited 2 months for it. My pets worse condition had nothing to do with this wait I did originally. So please think what you want. When someone is that upset your job is to calm them done specially when it comes to a member of their family. In this case since my pets test results were worse he should of been put on meds the same day. Not when it's convenient for the Dr's to read it. After getting the results I knew what needed to be done and I'm not even a Dr. The cardiologist had it writing out what the next steps were. Thanks for the response but this response was completely false. I'm also glad I was able to get him on meds right away and already noticed a difference. So I'm happy with this new vet. Please next time take everything in conclusion before writing a review back. Thank you have a great day