I have many different thoughts re this business that I've used for my two dogs for at around the…read morelast 8 yrs.
1. Dr. Kumar and Dr. Sunny are pros and good at what they do. They can address emergencies well. Dr. Sunny is extra compassionate as he has taken it upon himself to help my elderly dog with his anal gland expresses, since my dog has a collapsed trachea, and some techs struggle to get the right area. He said to make my appt for my elderly dog when he's there, and he'll try to be one to do it or assist the tech.
Dr. Kumar discovered Sammy's collapsed trachea so he's smart. Sometimes, Dr. Kumar pushes for too many interventions, and you end up paying more than you wanted to pay, but his heart is in the right place. I've never had Dr. Fauley as a vet but he does not get high reviews by my dog friends who have visited Care.
2. The techs vary--sometimes amazing, sometimes inept. I think they may employ some temps.
3. The office staff varies--sometimes compassionate and helpful; sometimes mean and sarcastic. I mean sarcastic and sassy to the point a friend of mine stopped going here because of one particular person.
4. Their meds are available online for less, which they will not tell you, so that's kind of odd. As in, Sammy is on Cerenia for his collapsed trachea, but I had to discover that I could buy the meds from THEM online for less than in person. Maybe that will change. Same with heart worm meds--less expensive on their online site. They will not give you a prescription to buy meds online somewhere else like Chewy.
5. Their hours are AMAZING. As in, open late weekdays, open Sat & Sun. I think they're trying to position themselves as both your regular and your emergency vet.
6. Prices are not outlandish, but do tend to be higher than some places. Probably comes with the longer hours, and 7 days a week open. Much less than what you'd pay going to an emergency place, so there's that. Because they do get emergency visits, you may have to wait, so I think they should find a way to warn you, if you have a nonemergency appt, and maybe redirect you to another time/day.
7. My wishes for this place are that they get a bit more with the times in terms of a natural approach to caring for animals. As in a species appropriate raw food diet for dogs is not that strange but neither vet embraces it. Natural vitamins and supplements have been a "thing" for a while, but they are not all that inclusive of those thoughts nor are they resourceful. I handed a list of the natural supplements I give my dogs to Dr. Sunny and he left it on the examination table after our visit. He questioned my use of a raw food dog (Raw Bistro--$80 per 12 patties of Bison--top notch organic raw food). But, at the same time, he mentioned Metamucil for my dog's anal glands. I went for organic flaxseed, instead, which has helped Sammy, so he had a great thought, but why not organic pumpkin and organic flaxseed? Made a difference.
Dr. Kumar does recommend some vitamin supplements but seems to have no idea where to get them (as in, you can direct people to
Dr. Mercola's dog vitamins or Standard Processing dog vitamins). Using human vitamins is a bit strange.
Dr. Sunny mentions Manuka honey as a wound med, but he needs to say where to go (at least mention Whole Foods)
I use my dog's Chiropractor, Dr. Erin O'Connor, (Vitality Chiropractic Center) as my natural supplement source of info. and she stocks vitamins. And, it's odd neither vet embraces chiropractic or laser treatment for tissue issues, accident recovery, and old age movement issues. My older dog, despite being 14 and having a collapsed trachea, moves around very well, because he has had chiropractic care every 6 weeks, and Sammy has had it his entire life. It's fairly well known that chiropractic care is very good for animals (and humans)
In terms of tooth care, TEEF is all natural and effective, but neither vet embraces that, but instead has some kind of chew they recommend. I guess the pairing of Dr. O'Connor and this practice gives you the best of both worlds.
All in all, a good place to bring your pets, especially if you have an emergency.