Excellent- very thorough The doctor took time with us and…read morethe pet. They really care about the pet. Staff is very efficient, as well as making you feel the pet is in good hands

I cannot say enough great things about the St Charles location. Anytime I call, everyone is more…read morethan helpful and goes above and beyond to ensure that my questions and dog needs are taken care of. I wish I could say the same about the North Aurora location bc it's closer to me.

I honestly thought this was a pet food store as I passed by almost daily. This veterinarian…read morepractice uses a combination of eastern and western medicine to improve and maintain pet health. My regular vet referred me to them after my 7 year old rescue Lab/Coonhound was diagnosed with a malignant mast cell tumor. It was excised by my regular vet but she couldn't get clear margins due to location. It was either this approach or a veterinary oncologist. It was a five week wait for an appointment and you had to secure the date with a credit card deposit that was later applied to the bill as credit. TWP makes you feel calm & welcome from the start. I am familiar with eastern medicine so I didn't have a lot of questions but they answered all I did have completely. Dr. Tartof was professional, attentive, thorough and kind as well as was the vet tech. We came home with lots to read and look up as well as with supplements, a salve and a suggested new diet. The facility is clean, bright and cheerful with plenty of free parking in the lot. I hope this approach will allow our beloved dog to have much more quality time to enjoy life with us. If you are considering a new approach to your pet's healthcare I would highly recommend scheduling a consultation here.

Absolutely do not recommend this place. Dr. Tartof had been my dogs' chiropractor a few years ago…read morewhen she was working on her own. I had a question about a current issue, and contacted her to see if she had any input. She suggested we go to a specialty clinic to rule out certain things before going there for a consult. Specialty clinic solved my dog's issue and sent the summary to Dr. Tartof. I then received the message that if I wanted her input on supplements, to make an appointment for consultation. Wanting the best for my dog, I did that. I wish we had never gone. I learned nothing that I didn't already know. I was, however, told that I should start him on Saw Palmetto in addition to the Finasteride that our specialty clinic had prescribed to him not 3 weeks prior. When I asked if it made sense to start him on something before our recheck ultrasound at specialty clinic (scheduled for 2 months from now), she looked me straight in the eye and said yes, because the Finasteride might not be enough. Keeping in mind that whatever he is on, he will have to be on for the rest of his life (hoping for another 10 years!). l asked the pharmacist, specialty clinic, and researched online. EVERY article and every person I spoke with confirmed that it is NOT advisable to take both of these medications at the same time. Not for humans or for dogs. The meds work the exact same way, and can interact with each other, and also skew results. They can also cause dangerously low levels of DHT. It should have never been prescribed to us. Too, the Saw Palmetto they sold us could only be purchased from them, and would cost $76 every 44 days, and my having to drive 20 miles each way to get it. Compare that with the legitimate medication prescribed by specialty vet, costing us $10.99 for 60 days, pickup at our local pharmacy. I would LOVE to be proven wrong here, but the only conclusion I can come to is that my dog's health was put at risk due to this clinic trying to pad their pocketbooks. We spent over $800 on things I really didn't feel were necessary for a healthy dog. I try and give benefit of the doubt. Thankfully I did my research before giving the Saw Palmetto to my dog. I told Dr. Tartof I didn't think it made sense for him to take this, and would like to return it. She advised me to definitely hold on to it. When I emphasized that I wanted to return it, I was told I would have to speak with the office administrator. Office Administrator agreed that I could bring it back for credit on my account. Since we never plan to go there again, I requested a refund. These meds should never have been prescribed to us. I drove back over there today to return the unopened untouched Saw Palmetto. Expecting a refund of my $76 plus $5.04 sales tax, I was instead given a return of $63.01 plus $5.04 sales tax. They tell me they are withholding $12.99 as a dispensing fee (which was not itemized on my original invoice) and also claim that they somehow undercharged me an addition $0.02 on the prior invoice. I left with a $68.05 refund to my credit card. I definitely do not recommend anyone to take their pets here. I hate to say it. I hate to admit what happened to me. I normally would not have posted something online at all. However, my experience might help someone else make better decisions with their own pets.

Dr. Sage found the right meds to make my Penny be able to see again! She had been blinded with a…read morechemical sprayed in her eyes by a horrible person! I had 2 HORRIBLE experiences with a local vet not properly diagnosing & thus 2 of my babies passed. So when Penny's foster mom took her to Dr. Sage, it was a no Brainerd for me to also bring my Susie her too! ALL staff are wonderful! I HIGHLY recommend!

Excellent service!!! During this challenging time of our stay at home order and social distancing,…read more one of our kitties was experiencing discomfort and needed treatment. We took her to Animal House and they were absolutely wonderful! Upon our arrival, we spoke, via phone, to the technician and described the issues. She came out and picked up our cat. About 35 minutes later, we recieved a call from the vet, Dr Gebhard, and she patiently explained the procedure she did and answered all our questions. She was so kind because we know our kitty is very fiesty and we are sure she was quite a handful. We HIGHLY recommend this amazing facility....and team....for all your petcare needs!

I wanted to express my appreciation for how well everyone at EVS took care of our little kitty…read moreZeke. Our regular vet (Valley Animal Hospital in Geneva) had recommended that we bring Zeke there for overnight fluids and observation after a grim diagnosis of renal failure. I received a call from Dr. Murray a few hours after I picked him up to let me know that he was doing a bit better but she thought it would be best to keep him overnight again after another day of fluids at Valley. And so we did... he seemed to be a bit better when we dropped him off on the second night. He was grumpy but he seemed more alert and I was hopeful that the EVS team would set him right again. I went through the report that they left me of his first night and I saw comments that made me smile about how sweet he was being with the staff, even when he was feeling his worst. They were very thorough and detailed with the care he gave him; I was taken aback because the last emergency vet we used for our corgi was one of the worst vets we have ever dealt with. Comparing them to EVS is like night and day! I was getting ready to pick him up after another night of observation when I received a call from Dr. L with the worst news one could get in this situation. She expressed concern over his state and recommended that we either keep him another night for more fluids (which would likely not work) or do the right thing and say goodbye. We chose the latter and went to EVS to help him cross the Rainbow Bridge. Dr. L was patient and kind through the whole process. We sat down with Zeke for a few moments before we began his transition. It was so hard seeing him like that but we knew that everyone did the best they could and that he was suffering. After he passed, they let us stay in the room and grieve for as long as we needed. They sent us home with his little paw print. We also received a sympathy card from them today and the whole staff signed it. That is a sweet and personal touch that we have never experienced before. Thank you so much to everyone at EVS for taking such good care of our little Zeke. And thank you for helping us with making the best choices for him and his family and not what makes the most money.

Had to take my fur ball to the emergency (St. Charles) at like 4:30 am on a Saturday, due to UTI…read morewhich she was already on meds for primary vet (Giller, which is already on there yelp) they kept her til 11:00 am drained her bladder. They TRIED, TRIED to put a catheter, so they ended poking hole in here bladder to drain. When I picked her up, her vaginal area was swollen so bad, she was in so much pain!!! Told me that she had stones and one was block! (Well how long were you trying to torture her) She already had an appointment on Monday for surgery. I brought her home, made her comfortable as possible. Sunday morning came, I had to bring her again (almost $1900.00 bucks) They kept her til 11:00 pm another ($640.00). Drugged her up to make it to Monday morning (that didn't last....3 hrs only) So got her to her appointment on Monday. They took xrays (perfectly clear shots) and blood work....she didn't have a stone blocked AT ALL, she had kidney and liver failure due to lung cancer!!!! Even thou St. Charles Vet took xrays (ONLY HALF HER BODY) and blood work they couldn't see an underlying issue! I had to put my baby down for all these miss diagnosis. She was tortured basically. The sad part is that they won't take accountabilty after numerous calls I have made to them, blaming everyone else. They just took the money and see ya later. Now St. Charles got the xrays and say she didn't have cancer! Yeah right I saw the xray. I will never bring another pet to St. Charles Vet or Giller Animal Hospital ever agian. VCA will be first recommended. The thing is I ain't no vet, I had to take their word and man was I wrong. I miss my dog. All they said was "sorry for your loss"

We have taken our dogs to Randall Orchard Crossing Animal Hospital for years. Both Dr. McCarthy and…read moreDr. Curiel are fantastic. They truly care about our pups, and provide the best care for them. Not only are they wonderful with our pets, but always communicate options in a caring way with us too. Each of them have supported us through a time when one of our dogs was gravely ill with compassion and kindness. They are gentle with our shy dog. The support staff are friendly and knowledgeable as well. I highly recommend ROCAH!

I love the staff at ROCAH, and they take great care of my rottweiler. The staff even says hi to my…read morebig pup when he comes into the clinic. It is a small clinic, but they are passionate about the animals they take care of. My dog does not like getting his nails done - absolutely despises it. The staff help work with me and my pup to get the job done. I've had a bad experience at a different clinic in regards to my dogs breed, so coming to ROCAH is refreshing. Everyone there is so kind, and I don't intend to take my big pup elsewhere for his medical care.

Dr. Judy is amazing! When my dog was diagnosed with IVDD, I was told by my other vet that she…read moreneeded a $10K surgery, or it was quality of life. I did some research and found Dr. Judy. She began laser treatment with my Sophie and had a full recovery! Honesty in vet services is a rarity, but Dr. Judy is a needle in the haystack! I highly recommend her! We had 2 extra years with her!

Dr Judy is so very caring about your pet! She has been my vet since 1994. She is very caringread more

I can't say enough wonderful things about the staff and doctors! My dog was going blind and Dr…read moreBridget did routine tests and then called and got an appointment for us that afternoon with an Ophthalmologist to continue testing her. She got me in there in an hour! I'm new to Illinois so didn't have a vet but thankful I chose Gateway Clinic!

Dr. Kurt Klepitsch and his staff at Gateway are the best! in life you meet real genuine people and…read morethey have a lasting effect on you. that is Dr K. he is so truly caring and so knowledgeable - we have worked with many veterinarian's over the years and there is no comparison. We are so lucky to have his amazing practice right here in St Charles. I had to put a beloved pet down today after a lengthy illness they managed amazingly and they came to my house to do it so he could go in his own environment with us surrounding him. Truly a blessing to have them and Dr K for our fur babies! Can't say enough about this amazing business

I have been with Giller for many many years, some visits good, but this visit was BAD!!!! Went in…read morefor a UTI. Gave a sample of urine. Dr. Antaal then gave her a shot (I asked what that shot was for!!! He yelled at me and said "I told you she has a UTI" I snarled back at him!!! Gave her clavamox and said see you in 10 days! Thou her stomach was hard no draining of the bladder, no x-ray. NOTHING!!!! She made it 8 days before I had to take her to the emergency vet at like 3:30 am (that's a whole different story, that will be on St. Charles Emergenty yelp page!) Moving forward, since Dr. Antaal did not do the proper diagnosis! My princess was euthanized for how sick she was. She was not even 10! It's been almost a week in a half before I called them to let them know, you think if you had an appointment, see you in 10 days. I didn't even get a call from them that it was past 10 days, you need to bring her in. When I called Dr. Antaal he was very RUDE like always!!!! They never want to take accountabilty, I'm not a vet, but for him to miss Diagnosis her was unacceptable! If he would have taken the ACTIONS to properly do is job, she could have passed not suffering. SHE HAD CANCER AND KIDNEY failure! He blames everyone but himself. GIVE ME YOUR MONEY AND BE ON YOUR WAY!!!! I will never recommend Giller to anyone! He is disrepectful to his staff, let alone in front of the customers! Just retire you'll be happier or just keep taking the ridiculous amount of money from your patients. He made my 13 lb. suffer. It all started with you Dr. Antaal!!!

I am totally grateful for Gillers Animal Hospital, Dr. Antaal and all of his staff have been…read morenothing but professional with every visit we've ever had. We've been going there the last 12 years. 4 of our dogs have been lucky enough to experience this! Thank you!