We have 3 senior cats. On good Friday the female was showing end of life behavior. Our primary vet…read morewas not available. Contacted a few other nonemergency vet options and was not able to get through but reached out to VEG Saturday afternoon. Very helpful on the first phone call, technician was compassionate and put me through to the an Dr on staff and we discussed options. Was sent an easy link to fill out ahead of coming and when we finally did come through the door, the staff was professional, compassionate and understanding. Options were provided at every step with no judgment or pressure. The room we were provided was serene and peaceful. We were allowed plenty of time to process at each step, offered water and accommodations of being present or not for the actual transition. No one wants to ever think of this process for their family member but this staff and facility were incredible during our loss. Highly recommend if you have the unfortunate situation as well.

On 2/16/26, my German Shepherd was not doing well. I called to set up an emergent appointment with…read morehis vet that he had been going to since he was a puppy, but they would not make time. But I found VEG on google initially and saw that it was close to home. From the moment I called to make sure they could see me and my pup, they were incredibly helpful and kind. I arrived and once I pulled up they had a team out to the front to help my and my pup. They instantly got to work on my dog and I felt their concern and genuine support. I unfortunately did not receive the news I wanted and had to put my dear pup to sleep. The team here were incredibly supportive and caring once I decided to make my pup comfort. They had a beautiful, cozy room for us to say our goodbyes and helped coordinate all things after. I can't speak more highly of this place and everyone here. I would give this place a million stars if I could. Again, I would highly recommend the this location for any and all emergencies.

From the moment I made the first call through our dog's surgery and recovery, everyone at Aurora…read morewas fantastic. The receptionists, vet techs, doctors--all wonderful--professional, warm, welcoming--and all took the time to carefully explain every part of the process, from the first appointment, diagnosis, surgery, recovery, financing, etc. Dr. Peacock is everything you'd want your vet (or your own doctor) to be. He is a highly experienced surgeon--and doctors at that level often lack the "bedside manner" so crucial to clear communication and a healthy doctor/patient/patient's family relationship. Dr. Peacock dispelled all those concerns the moment he walked in the room. He is warm and down to earth. He was so helpful--examining our dog, explaining the issue and appropriate procedure--and answering all of our questions (some of which we likely asked more than once) with patience, kindness, and candor. I can't express enough how positive the entire experience was. Every single person made us feel comfortable, confident in our dog's care, and welcome. And our dog is good as new (so to speak!) Thank you, everyone at Aurora!

I brought my Great Dane to VCA Aurora Animal Hospital on 12/28 at approximately 5:15 PM during a…read moretrue medical emergency. My dog was experiencing severely labored breathing and post-surgical complications and urgently needed oxygen support. I was already hesitant to come here due to the overwhelming number of negative reviews, but the emergency hospital I normally use did not have oxygen available. I arrived in a state of panic with a dog who was visibly struggling to breathe. What I was met with was shockingly cold, dismissive, and unprofessional behavior from a young woman at the front desk who clearly had no interest in helping or even pretending to care. Instead of compassion or urgency, I was asked, "Have we seen you here before?" When I said no and explained the emergency, her only response was, "Well this is why we tell people to call before they come in. We're full and can't take your dog." I was so taken aback by the rudeness and lack of empathy that I walked out, placed my dog back in the car, and then returned inside to address how inappropriate her response had been given the severity of the situation. While I calmly voiced my discontent, the only response I received was a dismissive "Mmmmhmmmm, ok" repeated a few times. No apology. No acknowledgment. No concern. Nothing. I was absolutely floored. This wasn't a scheduling issue or a routine visit. This was a dog struggling to breathe. The lack of etiquette, professionalism, and basic human compassion was astounding and deeply upsetting, especially in what could have been my dog's final moments. This experience fully validated every negative thing I had heard about this organization. By contrast, Veterinary Emergency Group (VEG) in Naperville and Oak Brook, as well as THRIVE in Hoffman Estates, treated my dog with kindness, urgency, and genuine compassion over the following days. The difference was night and day. Those hospitals understood what emergency veterinary care is supposed to look like. VCA clearly does not. I will never bring an animal here again, and I will actively warn others to avoid this location. No pet owner should be subjected to additional emotional distress when they are already terrified for their animal's life. This was unacceptable, heartless, and profoundly disappointing.

Very kind and insightful about what needed to be done about my dog's to blown ACL's . Presented me…read morewith cost and needed post op care. Got me in immediately but in the end I took my dog in to be euthanized. A sad day

I brought our newly acquired Akita in for a visit with surgery who decided we should run tests to…read morerule out cancer since Buddy had a torn ACL and a couple large lumps on his body. (We acquired him due to my daughter's father in law passing away suddenly). We found out he does have cancer in his arm we were referred to oncology who was able to do a biopsy that same day but then said Buddy needed to stay overnight due to it was the latter part of the day and Buddy was still groggy. I was really hoping for an answer today on the grade of the cancer since last time we had an answer in 2 days although they said it can take 10 or more. We are two days away from 7 days so hopefully the call will come soon. We have spent in excess of $5k in less than two weeks there so I am hoping Buddy's cancer stage is a priority. We really were not prepared for Buddy to spend the night as it was not even mentioned to us when they said they could do the biopsy same day but we want what is best for Buddy. The pending results will guide us whether to do radiation so we can do his TPLO or just make him comfortable until we have to make a difficult decision.

They cared for our little dog all her long life. All the vets are professional and kind. All the…read morevet techs have been very well trained kind, and helpful to us and our pet. The office staff have always been excellent. We feel that Everyone at Valley Animal Hospital cared about our pet and cared about us. We think they gave her the best care possible. And they always tried to make her comfortable.

So, we are traveling with our sweet pup, and of course she gets sick. For the better part of a…read moreweek the poor girl has stomach issues. I'm getting worried. 2,500 miles from home. We call a local vet referred to us by a family member who lives in the area. The young receptionist provides very little information other than take her to urgent care. Ugh. I decide to call our vet back home - Valley Animal Hospital. What a difference. The receptionist was extremely helpful and knowledgeable. She looked up our records, and suggested a probiotic to help settle our pups stomach. A few days later our pup was back to normal. Really appreciate our vets advice. Saved us a few hundred bucks and a day of running around. Most importantly it got our golden retriever back to health.

Our dog, chuy has been going here for 14 years. They have the friendliest and most knowledgeable…read morestaff- they are also very affordable. Highly recommended!

Sugar Grove Animal Hospital took excellent care of our dog for over seven years. I highly recommend…read moreDr. Jebens and Dr. Jess. They are fantastic! Everyone there is super nice and our dog loved visiting.

I was there recently and I was recommended Librela from this establishment, and they said it would…read morebe safe for my dog. Within a day or so he was disoriented, not reacting well, had trouble moving around, and at many times just not move at all just staring at a wall. It's been less than 2 weeks and he passed away, :( my friend was older but his health declined super quickly immediately after taking a shot they deemed to be safe for my dog. I should have researched it before I accepted them giving him this shot. But I was trusting my Vet, and my dog trusted me. And now he is gone

Dr. Blondin has been so great caring for and treating our new puppy Layla. She's very professional,…read morekind, and understanding. Above all else it seems like she really cares for her animal patients and their families. Very happy with her and the staff here, definitely would recommend them to anyone looking for a great a vet.

My sweet baby received top tier service here! I misunderstood a response from staff and became…read moreupset-but was quickly reassured by all clinic staff. My baby received amazing bedside manner and I will continue to refer friends or family who may be local!

Thank you to all the staff... Everyone of you for helping out Rozzie!…read more Rozzie had a medical emergency (We were welcomed by the Vet Clinic. We did not go to the Emergency Center next door) The moment we walked in they all stopped everything to help him even though he didn't have an appointment. The kindness and care they went through to help Rozzie (German Shepherd) will forever be in my heart. Thank you!

I came here last night with my very senior dog Sasha, because she'd been having persistent GI…read moreissues that were pretty severe for her. I called ahead of time to check on pricing for the exam, etc., and one of the Vets answered and was so kind and patient while I explained what was going on. She reassured me they would walk me through a treatment plan we could handle after I brought her in. When I got there, I was met with the warmest, kind, helpful energy from every single person who worked there. From the person who did our intake, to the techs who did her initial vitals and administered her IV later on, (and cleaned up her mess on the way out - TY) to the Vet herself, I felt more than comfortable that they had my girls best interest in mind but were also realistic with what I could spend and how far we wanted to go with her care considering that she's 15.5 years old. After the vet examined her, I was sent a quote via email I could approve via my phone, and while I paid cash, they have an instant link you can pay for your services via credit card through email as well, which I found amazingly efficient and made what I was spending and what was included crystal clear so there was no anxiety about hidden costs. (I also found this place to be INCREDIBLY reasonable in their pricing compared to the other Vets I've gone to in the city). Special shoutout to the tech with the amazing mustache and the woman who administered her IV.... He was down on the floor, with my pup's head in his lap, petting her and saying the sweetest, most reassuring things while the other tech also just gave her such praise that we got some little exhausted tail wags out of her during what couldn't have been a comfortable process. It was just what we both needed in that moment, so thank you both so, so much. I was calm but pretty emotional, and I just felt safe coming here and would 100% come here again if needed, and recommend that anyone facing something like this with their fur baby come here too. The entire experience was quick, efficient, and again.... the kindness and genuine love they showed my baby was all I needed to know to feel comforted during a stressful moment. Happy to report the treatment she received has dramatically improved her condition in just a day, so overall it was a 10/10 experience.

Well unfortunately our dog needed emergency care, but fortunately we received excellent care again…read moreat VEG. Similar to our previous experience we were greeted the moment we walked in and the vet techs and nurse were so calm and empathetic. They not only treated our little cockapoo with compassion, but as too! They explained everything to us throughout the process. There are not words to describe the level of service they provide, it is amazing during difficult situatuons. Thank you VEG!

Update: while this is our go to place, we do think they need to be more helpful re prescriptions…read morefor dogs that need them on an ongoing basis, in terms of cost. My one dog has a collapsed trachea and needs ongoing meds almost every day called Cerenia. The pills have risen in cost and now are $75 for 8 pills. I saw that Chewy.com has them for half the cost, but Care Animal Clinic reception said they do not give Chewy prescriptions. Instead, they said to use their online pharmacy to save money, which I did. Their online pharmacy appears to save me around 25% if I do an auto order......so that's good. But would have been nice to have had this a year ago--I guess they just added this feature on their web site. Otherwise, a solid place to take your pets and 7 days a week, they are open, which is stellar.

After 2 days of illness, Dr. Kumar gave our dog a thorough physical exam, ran the proper tests, and…read moregave needed medications to him. He is back to his normal self, thankfully. Care Animal Clinic is always accommodating. We have been going there for 20+ years.

We started to notice our cat was limping. As a result, after we got home with our own doctors…read moreappointments, we decided to get her checked out. Normally, we would have made an appointment or at least we were planning on making one. However, today we saw her crying from pain. So we left and headed towards this place The location was easy to find. it is in the same strip as a Jewel and has plenty of parking. Inside, we were greeted right away and seen right away. The staff was very friendly and helpful, and we did have to wait a little. However, we were a walk in and those with appointments had priority (which make sense and we understood that part). Eventually, our cat was seen, examined, and got an X-ray. They gave us meds and sent us on our way. Overall, I am appreciative of a place like that. It seems to be popular and the staff was friendly and attentive. We would be back for our future pet needs!

This has been our dogs new primary care vet! Very professional, always prompt on returning calls…read moreand answering. Definitely recommend bringing your pets here! Dr. Mason helped with my babies neutering, and she did a fantastic job! Speedy recovery, no discomfort as far as I could see, and overall just amazing. Thank you you guys !