This is for all the VA Hospitals all over the United States. I go mostly to the Aleda E Lutz…read moreMedical Center.... I cannot help it if My VA Hospital is among the top VA Medical facilities in the United States of America. It receives highest ratings. And for this I am grateful. These days, the Veterans Administration is being blamed for something that is much more systemic (whatever that means!) https://www.bing.com/images/search?q=Blinking+Smiley+Face+Stickers&fsm=1&FORM=SHOPSO It's a difficult situation for providers and benefactors. I know, so I try to be understanding. If the providers can, shouldn't we at least try? I say let's do it. I am grateful to God and Country for all the care I receive. So is my wife. Hang in there soldiers, sailors, flyers, fighters! Pray for our armed forces, our Sailors, Soldiers, Airmen, Marines. Thank you for your service, Thank those who live and die so we can be free. Don't give up. Sailor Kenneth Lockhart 82 years old. Served 65 - 66 Saginaw, Michigan

Like most VA it's horrible. They cancel appointments last minute regularly and then they lie to…read moreyour face and tell you they called you. Even though we can all look on our phones and show them they are wrong they take no responsibility. I'd say understaffed but it wouldn't matter because they have the laziest staff you can imagine so quantity doesn't really help. It's very normal for the bargain bin doctors they have to just not show up to the patients appointments they agreed to and they suffer no consequences. Terrible hospital but again on par for horrible VA care. The entire hospital and system needs to be gutted and redone you can't salvage these people working there because they are the bottom of the barrel. Expect to be treated like garbage not listened to or even given basic care. Thank you for your service, here's the trash bin.

First appointment here with Dr. Lee…read more Super clean facility, comfortable waiting room and chairs, the staff were all very friendly and welcoming. Dr. Lee was very personable, friendly and had a great ear listening before responding. Only negative feedback I have is the check in process. Leading up to the appointment, you get texts, emails confirming your appointment. They send all the pre-registration forms via a link to complete prior to check in. Upon arrival, I checked in on the kiosk. I also confirmed via email and text that I had "arrived". 15min goes by and everyone around me has been called in, I walk up to the front to be told I was not checked in and the kiosks don't relay info to them. Go back to the exam room and again, same questions that were answered online didnt come through. Note for future, just go to the front desk and check in with one of the folks.

#53/2024 This is a part of the University of Chicago…read morehospital system This is known as the DCAM for abbreviation This is where you will find all of your doctors that are part of the University of Chicago Hyde Park campus. This is also where the labs are for testing. This is not and I repeat not a part of the actual hospital you don't check in here for the hospital for emergency room operations etc It can be very very congested most of the time during peak hours. Working your way to where you get dropped off can be a real pain in the ass you don't have to wait because there's a little cluster of unorganization. If you park yourself in the parking garage you're fine but if you prefer to use the valet or if you're getting dropped off or you're also taking Uber or private car you will find that it's all right there as they're getting dropped off at one time and it's usually a cluster fk. I usually use valet or Uber and I've gotten used to the wait and I pretty much know once you come in though they're very helpful showing you where you need to go. This is also when you walk in on the entrance floor where the pharmacy is if you have to pick up prescriptions or stuff like that. There is a little cubby hole by the entrance doors where if you use valet parking where you validate your ticket and you pay and then you just wait for your car to come around. That can be a little congested too sometimes after you pay it's automatically transmitted but you might wait 15 or 20 minutes depending on how crowded it is if they have to snake their way through other cars. For what I've needed though for the most part it's been fine the one good thing is they're pretty much divided up between cardiology vascular on floors. Same with labs. So it's fairly easy to negotiate through the elevator. It's something you have to get used to though if you have major surgery done here at the hospital you will be returning back to D cam quite often because a lot of the doctors even though there's five or six other University of Chicago owned places throughout the metropolitan area many of them don't utilize it so you may have to come down to Hyde Park. also the food court on the second floor is really good they got some really bang on Pizza which is just awesome. And they make fresh grilled burgers and chicken sandwiches too. So after all the mess if you have a delay at least you can get some good vittles down the gullet into the belly

While the MDs & RNs here are all quite nice, I have a real problem with the fact that it's next to…read moreimpossible to reach someone here on the phone. You have to go thru a main number. The other day I called several times, listened thru the automated message & then each time sat on hold for quite some time before being disconnected! The following day I tried again at 4:30. And the message said they were not taking calls, that the "on call" team was covering. I thought this weird since their closing time is listed at 5:30, 7:30 & 9:30 pm- depending on the day. Finally, the next day I found a number for one of the nurses there & was able to leave a voicemail. I received a call back today. When I relayed the extreme difficulty I had trying to reschedule an appt to this support staff/scheduler I received a chuckle & was matter of factly told it was normal that no one answers the phones after 4:20 pm since that is when they stop taking calls & refer everything to the "on-call" team. This was news to us! Then why bother listing their "open" hours as being a full hour past that time, 2 hours past that time & 5 hours past that time-- depending on the day? So in summary, the telephone triage system is VERY inconvenient to navigate, and usually results in long wait times and disconnects/hang ups. And patients should know that they stop answering the phones for non-emergencies at 4:30- regardless of their posted hours.

I've been a patient here for a month and have been in a few times for ultrasound, PET, CT, and…read moreCT/tomo tests and then today to meet with the amazing Christina Lavin, genetic counselor. Every visit has been truly lovely. Each staff member welcomes each patient, introduces themselves, explains what will happen at each step in the process, and provides little things for comfort like a warm blanket while napping in preparation for a contrast CT. Always calm, smiling, comforting and attentive. All appointments have started exactly on time which helps relieve anxiety as there is no stressful waiting. The facility is spotless and so beautiful. It does not feel like a hospital at all. Nice cafeteria for a snack afterwards. Free parking, too. Shout out especially to Ms. Lavin for a really extraordinary and helpful educational session today. If you should have a need for a medical genetics consult I highly recommend Christina Lavin! And thank you to medical assistant Janice for the quick and painless blood draw today. The whole team here goes above and beyond for their patients. Thank you!!

What a refreshing visit. Everyone was welcoming and professional. This is a small practice with 3…read morefemale physicians rather than a large group where you get lost as a patient. I was seen ON TIME and treated with the utmost respect. Doctor took as much time as I needed so I did not feel rushed and answered ALL questions. If you are new to the area or just looking for a new OB/GYN, try this practice.

From a pregnant woman who Dr Gaunt took care of and then delivered,…read moreDr. Amy Gaunt took as much time with me as needed. Whether it was phone calls late at night or during planned office visits. She was so very thorough and professional during my pregnancy, that we had no worries with her as our doctor. I would recommend her and her staff to any woman of any age. I now take my mom to Dr Gaunt, too. My mom said she never ever had a Dr spend so much time answering her questions as Dr Gaunt did. Thank goodness for Dr Gaunt.

Referred by my kiddo Pediatrician. We were in New Lenox for a Cardiology appointment. Very clean…read moreoutpatient clinic! Busy! busy! busy! Full room, but the ladies communicated well and organized. Patients were in and out Fast and efficiently! Not sure if you need an appointment but I will definitely recommend! . Doctors were very informative and knowledgeable. Nurses were friendly and very professional. Great clinic. Oh yea! There was complementary VALET!

I have Celiac Disease and have to be gluten free, but I order from the general menu instead,…read moreordering only items that are gluten free. The food from the general menu is pretty good. If you don't order from the general menu, the kitchen will automatically send you Amy's brand frozen gluten free entrees that I personally don't like at all. You can find these at local supermarkets and try them ahead of time if you want. Basically they just put the whole cardboard container, lazy as I see it, in the microwave and heat it up. Waalaah! Breakfast or Dinner is served! If you order from the general menu itself, you must do so before the time that meal session begins as noted on the front cover of the menu. Or else your automatic gluten free entree is already being processed and on its way to your room.

Extremely slow Extremely disappointing…read more I travelled 45 min to get here Very Long wait times they advise you to arrive "early" and it takes them hours to assist you. I'll avoid this hospital next time it was a literal nightmare coming here. I waited almost 3 Hours to see the doctor. I don't understand why they advise you to get there early when it takes them hours to see you. Waste of time and money