PA Agacite in Ventura couldn't care about someone on a controlled medication. Didn't take the time…read moreto understand my conditions. She said to search around for someone to write the prescription. They all only get 20 minutes per patient. They get to address your 1 thing and that's it. I needed to transfer to the Santa Paula office since it's taken time to get in with pain management separately. Dr Lami is a gem, he understands and agrees to be helpful if you need something and then when you call back, the staff can't be bothered to assist. I think the staff answers calls for all of the offices and some of them just do what they can to get you off the line and don't really care if they help you. I guess they think when you call back someone else will do the work. Lazy. Then they get mad that you call so many times. Trust me, I wish I didn't have to spend 2 days trying to get someone to understand what is needed. I did the work asking about my request from the dr 2 weeks ago. Then gave them a heads up on Monday or Tuesday. Then asked for what I needed yesterday. Now today, All the calls to the pharmacy then Dr office then pharmacy etc. come on. Should I really have to go through all that? Even though I would ask for someone that I already talked to, the person would say they could help me and no different results. You work in healthcare so you should act like you care about the patients? It's 5:04 and I called 8 minutes ago. I've been left on hold after closing time. Daniella the office manager, did pick up at 5:08, she got the results needed but then scolded me for calling so many times. Her tone was rude. I don't understand why they think it's ok to treat someone like this.

I really appreciate my Dr at this office, She has been great. However, there seems to be one or two…read moreof the ladies at the front desk that have been extremely difficult to deal with very condescending? rude and are not receptive to someone that is not feeling well or is having any sort of urgency and speaking to anyone on staff. I think that there could be a level of customer service care that could increase significantly in order to make the experience better at this office. I am seriously considering switching doctors just to escape the front desk at this office, which is extremely unfortunate as I really like the doctor.

I am the primary caregiver for my 85-year-old mother as my father has passed away. My mother and I…read morefeel like we are blessed to have Dr. Uldine Castel as her primary care physician! Dr. Castel listens to all our concerns and goes out of her way to make sure that my mother always feels like she is important and that her needs will be taken care of. My mom says that Dr. Castel is the best doctor that she has ever had and appreciates the care she is given. We also appreciate all the care we get from Dr. Castel's assistant Kristen! Kristen is always kind and understanding when she is working with us. I sleep well knowing that my mother is well cared for with Dr. Castel and Kristen, looking out for her needs! If I could give more than five stars I would. Primary Medical is the best!

Love Dr Traci Williams but PRIMARY MEDICAL is UP CHARGING us for our yearly wellness physicals…read more(fully covered by Aetna Medicare PPO) AND included charges for an additional office visit. Billing dept mgr and scribe says my spouse has low back pain. He takes an occasional Advil after riding over 40 miles on his bicycle and up in the mountains at 76 yr old. Dr Williams asked me if I took calcium/D3. I have NEVER been D3 deficient and started taking calcium with D3 in it in when 50 years old as Dexa scan said a bit of osteopenia which has changed little in 25 years. We simply answered Dr Williams questions and I asked her to check my husband's hearing. The scribe and Billing Mgr will write in anything they can (true or not) to charge you extra! It was all routine exam, eyes, ear, throat heart, lung, and breast exam for me. No internal exams. We will be changing doctors asap and refuse to pay extra fees for routine exams and to answer questions. We are healthy, exercise, eat right, and NOT overweight. We reported them to Aetna FRAUD dept! I notified Dr Williams. She will be retiring in 2 years she told me. AVOID THIS GROUP with offices located in Ventura and Oxnard. This is the first time they started UPCHARGING despite going there for several years for our physicals/wellness visit!

People here are rude and disrespectful. Particularly the…read moregentleman at the front desk. He needs better training on customer service. I witnessed him be disrespectful to an older woman who was clearly struggling with understanding him and then he was disrespectful and rude towards me.

This is the best therapy place I've ever been to. The staff is amazing at the quality of care they…read moreprovide for their patients. I came in with severe back pain trying to recover from a herniated disc. Worried if I'll ever get back to the quality of life I had before. Well, they worked their magic on me. I may not be 100%, I'm a hard 85 to 90% better. I still have work to do, but I'm dedicated to doing my home exercises and following their advice. I just can't thank California Hand and Physical Therapy in Oxnard enough for what they've done to help me heal and get better. I appreciate the entire staff for the love and support they have shown me in my healing process. Thank you CHPT Patrice

Very disappointing experience. The customer service at this clinic is extremely poor. There is…read morelittle to no language assistance for Spanish-speaking patients, which makes it very difficult for them to communicate and receive appropriate care. They have also scheduled appointments for patients on days when the clinic was closed without notifying them beforehand. Patients should not have to travel to an appointment only to discover that the facility is closed. The facility itself is outdated, and the staff often seem unwilling to help or make an effort to address patients' needs. Communication, organization, accessibility, and basic customer service all need significant improvement.

Great staff! Claudia definitely runs the show and does an amazing job. The doctors truly care about…read moreyou and your well being. Great doctirs office/urgent care.

New insurance...new doctor. Sounds like fun, huh?…read more For a couple years I have been going to the Airport Urgent Care in Oxnard and had mixed experiences. When I got my new insurance I had to choose a new doctor and Dr. Alcocer with the Spanish Hills Medical group was recommended by my wife's doctor. I was a little worried when I called in mid January to make an appointment and they had to schedule me in mid February. They explained later on that one of the doctors in the group had just retired and that the other doctors had to make up for all those extra patients. They gave me a call the day before to confirm my appointment and told me to come in a few minutes early to fill out paperwork. I arrived 15 minutes early, filled out a stack of paperwork and then waited to be called. They called me in about 5 minutes later. Woah. 5 minutes...that's awesome. I had an awesome nurse who took all my vitals and got me ready for my appointment and then about 5 minutes later I was visited by Dr. Alcocer. He had an amazing demeanor. He seemed like he was not in a rush at all...he acted like he wanted to know everything about me and what he could do to help me with my regular issues like my asthma. He gave me all the prescriptions that I needed with 6 months of refills so I didn't have to worry about waiting for my pharmacy to call in for authorization. That was such a relief from my previous doctor. All in all the whole appointment took maybe 20 minutes, 30 minutes tops. I was completely impressed with the whole experience and I look forward to having the Spanish Hills Medical Group and Dr. Alcocer on my side when it comes to my health. :0)

I recently called to schedule an in-person appt and was told Dr. Neira could not see me because I…read moream not vaccinated against Covid. Are you kidding me??! What kind of medical professional would decline services to a patient for not being vaccinated? Dr. Neira is a great doctor but unfortunately, I had to switch to another clinic where they are willing to see me in person. This is just ridiculous and inhumane.

Type of care: Excellent Quality: Excellent…read more Office experience: lots of trouble with phones. At times difficult to make an appointment because of phones or reach anybody. Has improved

I would highly recommend Dr. Tushla's office and personnel for any kind of visit. They are very…read morehelpful very professional and they will help you anyway they can to get you better. As professional Mike Tushla is, he is also very caring person of your needs. I know I had a couple of neck severe surgeries he assisted on. keep up the great work Lulu, Myra and Crystal. thank you, Dr. Mike for all your care. Jerry M.

I have worked only with Dr. Bloom's associate, Dr. Nguyen. He had a very difficult case to take on…read morewith 7 brain and cervical surgeries and damage very deep and aggressive in the neck and head. I am extremely grateful to him as he has stepped up to the plate to correct, as best possible per the CDC, the lack of care I had previously and that left me for dead. Dr. Nguyen has been present at my appointments and re-opened the door to some quality of life. Unfortunately, the damage done via my previous pain doc, by ignoring the results of required MRI's and my pleas for help, Dr. Nguyen was dealt a heavy hand. Because earlier detection was ignored, there is only so much he can do. But he is doing it nonetheless. Pain patients will be assisted greatly by Dr. Nguyen as well as an upcoming hand book entitled "Pain Dismissed" to be published 2024 iwhich will assist them in how best to navigate potentially treacherous territory amidst the regulations assigned by the CDC, wherein ALL pain is treated the same regardless of their injuries and resultant pain. I hope this review provides for hope for others. There are still a few good doctors out there but be sure that an MD is going to be present at your appointments before you sign on as, otherwise, you can easily land in a life and death situation without proper help aboard.

My experience has ONLY to do with the office staff here. Also know the doctors do not respond to…read morethese ratings. The OFFICE girls do and are even rude with their responses. My life the last many years with chronic pain hasn't been easy. Nobody would understand that who has not experienced chronic pain themselves. I had to have 4 surgeries in the 3 years. 2 of them were in the last 5 months for a precancerous condition. I had to reschedule my SI Joint injection a few times, because you have to space your anesthesia apart and I had to have these 2 surgeries immediately. When I called 1 week before my scheduled SI joint injection to see if I could postpone it a few days due to my back being out and I physically could not move, Stephanie was unbelievably rude to me. I was on speaker. I had a friend sitting next to me who had been helping me. Stephanie rudely responded "you've rescheduled like 6 times already." I told her I've had to have many surgeries and I've only rescheduled for those reasons. She then rudely responded "I have to put you on hold." It went dead silent and we thought we were on hold, so my friend looked at me and said "what a b***h." Immediately Stephanie said "I heard that! You just called me the "B" word and I'm telling my boss and I'm hanging up on you!" First of all, I never said it, second of all, neither of us would ever say that for anyone to hear! We are kind, respectful people. We were supposed to have been put on hold. Not a "fake" hold. My friend was just speaking her thoughts to me. Especially because she knows all the hell I have been going through. That's how rude Stephanie was being. Before she hung up on me I was trying to say "wait! Let me explain." I called back and tried to speak with her and explain my friend said that to me not ever meaning for Stephanie to hear it. I spoke with Paula, the manager. I was pouring my heart out crying, apologizing, and sending my apologies to her from my friend as well, who said it not ever meaning for her to hear that. I explained how desperate I was to get my SI joint infection from Dr Phillip Nguyen. My last one gave me 2 months of living without pain. She said she'd call me back that day and she didn't. I called again the next day. Paula told me they would not accept me as a patient anymore. I truly do not think Dr Nguyen knew about "their" decision. No matter what response is given on here, it will be the office girls and most likely false information. Everything I state is the truth, the whole truth, and nothing but the truth. I decided to call the surgical center and they were so nice. I even told them about the situation I had with the office girls. They said I was still on the surgical schedule and to come. So that morning I called the surgical center to confirm. They said I was on the schedule. My mom was on her way to pick me up and Paula that manager called me and said "you are not to go to your surgery! You are off the schedule! We are calling the surgery center to make sure of it." And that's what they did. I truly don't think Dr Phillip Nguyen decided himself not to take me as a patient. The office girls did everything in their power to keep me from getting my injection. If they only knew the pain I endure every day of my life. Stopping someone from getting pain relief because of lack of forgiveness is sad. It's obvious this office is run with a true lack of empathy. The reviews speak for themselves. The negative reviews are mostly about the front desk staff. Their responses to patient's reviews are vile. Remember, it's them responding, not the doctors. If you are able to get past the rudeness of the office staff, I would truly recommend Dr Phillip Nguyen for pain management. Meanwhile I have to start over with referrals and waiting months for appointments because of the lack of forgiveness and empathy here. For something that I personally didn't say or my friend meant for her to hear. I hope those girls never have to experience chronic pain like I have. I will find a way to get a hold of Dr Nguyen and tell him my story.

These people could not be nicer. First impressions are…read moreeverything thing. If you call here a nice young woman answers the phone so you feel like you are cared for, from the get go. They have plenty of physical therapist. They are incredibly attentive and interested in helping you. I have gotten excellent results here, and I was in pain. They are also helping me with my balance. I am impressed!

Very helpful and polite. First call to make an appointment and was very informative and great…read moreservice.