1. True Spec Golf - Scottsdale

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Scottsdale, AZ

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True Spec Golf - Scottsdale

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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8 years ago

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PXG Scottsdale - Take your golf game from frustration to celebration with a PXG fitting. Our team of master fitters will custom fit golf clubs to your swing.

PXG Scottsdale

2.7(81 reviews)
1.6 mi
Available by appointment
Walk-ins welcome

It is rare in life to experience this level of service and expertise. Baylor came out to my car to…read moreget my clubs while I was putting on my shoes. That doesn't even happen at the high end public golf courses. Let alone by a manager! Once inside James asked me to go through my bag. Being a weekend workshop tinkerer on my clubs for over 30 years, James listened to my stories and gained perspective on my game all while I was warming up. He then brought me over an iron to begin comparison. After hitting multiple heads and shafts he called me over to show me the numbers. I'm a feel guy, but my wife the engineer was impressed with the data. He then blew me away by telling me my tendencies on the course. He was dead on. Pointed to the numbers that told him and then started making changes. All the while checking in on my "feel" parameters. I liked the look of one clubhead but the feel of the other shaft. When James found out I played often at his college course we shared some course strategies, all along he was gathering info for the fairway woods and then on to the driver. The trackman technology is amazing, but like any good tool, you need a skilled technician to make it work and James made it sing. When my drives were inexplicably fading, he switched screens to show another aspect I had never considered. A few adjustments and we had maximized results. He didn't push for a sale, just provided information. He asked about my putter and I hesitated, as it works well for me. James didn't even go there. The iron shafts we choose were the same ones in a prior set, just with WAY better heads. He also adjusted weight to correct ball flight. James insight into my wedges after knowing my swing and looking at current set up was again RIGHT ON! It's like we had played several rounds together and he knew my tendencies. We set down, he asked me what was on my mind. I said to do his best. My wife, the engineer was impressed with the technology, I was impressed with the level of service and overall experience. Everything but the putter is on the way. The Director of Product Design predicted it should cut my handicap by 4 strokes. I can't wait!!!

Ultimately I was able to receive a full refund thanks to an excellent PXG customer service…read morerepresentative! I want to say thanks to Lake for his help and support! I had an opportunity to be fitted for a set of PXG golf clubs 4-W and a Driver. Since I was traveling at the time the clubs would be delivered. I asked if they could be delivered to my local PXG store for my pick up. I followed the tracking and when they arrived at the local PXG store, I went to pick them up. When I arrived at the store much to my dismay I learned that not only had the staff there Carlo and Belinda had not only torn my box open, but also opened up the interior black box and taken my clubs out. The fact that I was unable to unbox my own PXG Clubs really took away from my experience . Further, the clubs looked dirty like they had been handled. I didn't want them at this point so I contacted the sales person . He informed me that that was the protocol they were supposed to open up, not only the cardboard box they were shipped in, but also they were supposed to open up my black PXG box and they were supposed to take out my clubs and make sure that everything was OK with them. I thought that they had been checked before shipment and that I would have the opportunity to unbox my clubs and check them. So at this point, I asked him if he would initiate a return which he said he would. He further said that he would let the clubs I returned become part of that store's inventory and he would process my return. He did not explain the process. So that was on May 6 2025. So a week later, I called to check on my return the process and no one knew anything. So I called again on 16 May and a Mr. gutierrez of Customer Service told me there was no record of a return and that the reason the return was probably not processed was because they were waiting to receive the clubs and he asked me when did I return them? I Called to speak to Jim Holmgren who sold me the clubs. They told me he was unavailable and that he would give me a call back at this point. I have not heard back from him. I understand marketing and sales, but at this point, I think that not only should the customer service be better but also the products. I plan to return to this review later, but I would like to say that I value Customer Service and I feel that it's important that customers be treated well. This was definitely not a good experience and I would definitely recommend that you be careful when dealing with PXG golf.

Photos
PXG Scottsdale - No appointment needed! Swing by our golf store in Scottsdale during business hours to tour the space and try out our gear.

No appointment needed! Swing by our golf store in Scottsdale during business hours to tour the space and try out our gear.

PXG Scottsdale - No appointment needed! Swing by our golf store in Scottsdale during business hours to tour the space and try out our gear.

No appointment needed! Swing by our golf store in Scottsdale during business hours to tour the space and try out our gear.

PXG Scottsdale - Our team of master fitters will custom fit every club in your golf bag so you get the most traction out of your golf gear.

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Our team of master fitters will custom fit every club in your golf bag so you get the most traction out of your golf gear.

True Spec Golf - Scottsdale - golfequipment - Updated November 2026

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