Champion has always been straightforward with my family…read more Sometimes the bills are high in Texas' summers and winters. But I can commend them that my power didn't go out even when we had power outages and blackouts for several years in Dallas. And they gave me quick updates on storms and if there was an outage from Oncor. The SmartTrack emails are a great help to see what time and temperatures you are using the most electricity. I also appreciate it is a consistent flat rate. Happy to be a customer!

I haven't even started service and found a much better electric plan. They are charging a $250…read morecancellation fee.

I reached out to Texas Energy Forever to save money on my energy bill. Newell provided honest…read moreadvice with no pressure. He monitored the market for the best time to switch and we were able to save big. I would recommend Texas Energy Forever for the customer service, trustworthiness and results.

From the owner: Why Texas Energy Forever?…read more - Trusted experts in getting you the best Electricity/Nat Gas rates. - We save you money, time shopping, gimmick catch rate. - Registered Broker with P.U.C.T. and Katy Business Association (thekba. org) - Hassle & obligation free quote analysis. - Former Oil & Gas Engineer finding best prices from the best companies. - No bill or monthly fee from us ever.The supplier pays us a fee for getting you (like a real estate agent). We are independent and we choose the best priced company. - Former Commodities/Futures Trader, understands the cycles/trends and Macro Economic forces that affect prices. We advise best timing to get you even better prices (given circumstances). - We can secure commercial energy rates contract at today's prices to start up to 24 months in the future. No more worries if prices continue to rise or needing to break the contract. - If you find a better price, we will work with our suppliers to beat any rate. You won't find better rates. - We have over 90 suppliers across the US to supply small or large commercial energy. - Residential Electricity, Texas Only: contract from small to big houses, apartments, trailer houses, condos, duplex.. - Solar Friendly Suppliers. - Renewable energy Suppliers - Integrity and friendly people. - If you never used a broker, try us obligation free and let us become your energy advisor Forever! 2103435544, text or call!

Prices were great when I started service, but renewal options are not. When I called the customer…read moreservice number, I had to listen to and decline SEVEN different "special offers" for things like TVs and DirectTV before finally being asked what company I was trying to call...what!? Then it didn't even recognize "Gexa" so I gave up and went to the live agent chat. They were useless and told me to call the spammy number again. I'll be leaving, because I would rather pay more and not be hassled with sales pitches when I need customer service.

This is specifically about Gexa Energy's Commercial accounts dept. This is easily the most…read morefrustrating experience I have ever had with an electrical provider. Customer service is polite but never actually follows up on anything and will repeatedly read their mind-numbing script without seeming to know what they're doing. I have been transferred through multiple people/departments, spending literal hours on the phone, trying to first set-up an account and then trying to resolve billing inaccuracies. Choose another provider.

Discount Power did get my account straightened out. I actually, recently renewed my contract with…read morethem again. Like most Energy providers, you have to be careful deciphering their offered rates. I actually found a better value contract on their website (or it may have been the Power to Choose website), than was offered by Discount Power as a supposed "discounted renewal rate" You know, the renewal rate they try to stiff you with for being a loyal customer! Lol. To me, they are all somewhat deceptive in quoting rates, but after a little experience you know what to look for. My usage is all over the place here in Texas as I have Natural Gas for heating, stove and hot water. So I have to be careful in that regard as you usually pay different rates for different usage.

They are a liar! Once I wasn't home at all and everything…read morewas turned off, but I got billed over $100 for a small apartment. I was with them for 3 years. Now I've switched to another company. The price per watt is more expensive in my new plan, but the total bill is much lower than what that discount power company was giving me.

For the $12 monthly fee do they ever actually switch a customer to a lower rate cost savings deal,…read moremid-contract including the cancellation fee? Why are so many of these "energy brokers" located at 24 Greenway Plaza, what's up with that?

The energy company they put me with took out 2 deposits out of my bank for $195. each. I have gone…read moreback and forth with the energy company and Energy Ogre with no results. This has been a very stressful experience. had I known I would be going back and forth with them I would have never went with them. Would never recomend.

Please use Referral ID:LATT3IF to get $50…read more When we first moved and found out that we had to use Reliant in our new place, we were concerned at first. We had thought that Reliant had been an expensive electricity company. However, in the past month, we've found that the rates that Reliant is at par from our previous provider. Reliant also has different plans to fit your day to day use unlike our previous provider which had dropped some of their plan options. We opted for Reliant Truly Free Nights 12 plan. They provide a detailed weekly report of your electric usage so you'll have an idea how much your electricity cost will be for the month.  We've also found customer support to be responsive and allowed for a quick and easy move as we had our electricity available as soon as we moved with no issues whatsoever. Overall, Reliant has proved to be a reliable and relatively cheap electricity company with a lot of flexibility within its' plans.

THEY LOVE TO DELETE REVIEWS…read more Friday October 17, 2025 at around 1 pm (at the State Fair of Texas) I was at the Body Armour promotional tent, and Reliant representative, Jacob, was located next to it ( standing infront of the Reliant tent) as I was leaving. He wanted to speak with me. However, I told him I was not interested because a young woman at another Reliant tent at the fair last year lied and said she would give me tickets if I simply spoke to her about my service and did not follow through at the end. She essentially did a bait and switch. He acted surprised and said, "She did that?" I said yes. He then claimed he would not do that to me and that if I simply spoke to him about my service he would ACTUALLY give me 25 tickets and held them up for me to see. Furthermore, he deceitfully guaranteed me the tickets regardless of me signing up or not because he claimed he was the "manager" and therefore had the authority to do so. WELL HE BOLDY LIED!!! He wasted 15 or more minutes of my time asking me about my provider, having me search my email for my last electric statement, grabbing my phone to look at the statement, doing calculations to show me how he could save me $2 a month (which based on his track record was probably a bold-face lie too) and then wanted to sign me up immediately. I told him I was not interested at the moment and needed time to research the company and analyze reviews, etc before deciding. He replied, "Reliant is the biggest and best company." I then decided to pull up Google reviews of Reliant while I sat there and found a customer review from someone who visited the Reliant booth at the Fair claiming he was deceived as well. I read it out loud to Jacob. He then made up a lie that it was a different 3rd party Reliant tent, like he could actually confirm when the person who wrote the review never mentioned the name of the representative. Upon hearing my anger, due to his bait and switch, Bashir, the ACTUAL manager, came to inquire what the issue was. Bashir was essentially indifferent and didn't seem like he had managerial experience to address issues. To make a very long story short, Reliant Energy should address your marketing representatives, overall, including those that appear at events, and based on reviews of other locations, especially in the Dallas area, ensure they are being honest because deception seems to be a commonality within your organization. Due to your numerous ruthlessly deceptive representatives, I will NEVER patronize Reliant, unless of course you are the only option left in the Universe, which would mean I had absolutely no choice. ********************UPDATE 11.4.25******************** Filed complaint BBB Case # 24057476 and on 10.27.25. I received a written response from DaKandria stating someone from Sales Quality Assurance would follow up to discuss the issue. Never received a call. I also called DaKandria at her number provided around 3:30 pm yesterday; it went straight to voicemail. Left a voicemail with my contact and the case number and I received no response. I called this morning and I received no response as well, only rang. Furthermore, per the information you provided in your reply below, I contacted the chat line and spoke to Account Supervisor, Daphne, who was of no help. I explained in detail why I was contacting Reliant and explained I wasn't a customer, but she didn't even read the details of my initial message and asked me questions i already answered. I asked for the Quality Assurance department's contact number or a supervisor that knows how to address the situation, and she claimed she couldn't help me. Definitely confirmed for me how poor the Reliant Customer Service is and why I will never utilize the organization. How are you a supervisor but don't know or have access to numbers for other departments. And why are you asking me questions I already answered at the beginning because clearly you didn't read my initial response. Therefore, you are also asking irrelevant questions that don't pertain to the issue.

I have had Frontier Utilities as my electric company for 2 years. I am at the end of my 24 month…read morecontract and have been extremely pleased with this companies service. I am not an employee, stock holder or related to an employee. I am the average electric user just trying to get a fair deal. I received notification from Frontier that my contract was about to expire in early June. They sent an offer with variable rates. I knew my contract was coming to the end, so I was researching companies on "PowertoChoose.org" website. Frontier is the best overall for my needs. The other companies look like a great deal with their kwh rates, but when you start adding on all of the additional fees they do not compare with Frontier. There are also some companies that look better, until you find out that they are not accredited with the BBB. I spoke with the Frontier representative and asked if I had missed any cheaper products, and indeed I had. He sent me the Fact Sheet on a 100% Renewable Product. I am so excited, I can now go GREEN and save some green! Best of both worlds. Thank you Frontier. You really should consider this company.

Third time to lose power this month. Have never had worse electricity service. Called customer…read moreservice to file dispute for a credit. Have been days without electricity over the last year. Was on hold for an hour and then they said I would hear back in 21 days. Complete joke.

We have used realsimpleenergy.com for 3 years now and have saved well over a thousand bucks. They…read moreautomatically change your energy provider based on the best plan for you. Extremely happy with their service!

I was tired of having to find a new energy provider every few months to get the lowest price. I…read moreheard about Real Simple Energy and decided to check it out at www.realsimpleenergy.com. Three minutes and only a few questions later, I had a quote for power. The electricity agent finds the best price on the market and only charges a small fee for bill administration, but even with that, I'm saving a lot of money. They offered a way to see exactly how much I would save, which was very helpful in making my decision. The great part is I don't have to ever talk to the energy provider, I get one bill, and I don't have to worry about signing up for another contract - they automatically switch you to the lowest priced contract upon renewal. Thank you, Real Simple Energy!

I want to recognize Mr. Banks from CenterPoint Houston for the outstanding service he provided when…read morehe came to our home after we smelled gas. He was absolutely awesome, thorough, professional, and incredibly patient. He checked everything possible to make sure our home was completely safe and took the time to demonstrate how to properly turn on and use our gas stove, something I truly appreciated because I did not know how to do it correctly. He even went above and beyond by checking the neighbors' meters outside to confirm they had all been updated. We have had other representatives from the company come to our home in the past, but they were not nearly as thorough. Those visits were very quick; they came, looked around, and left within minutes. Mr. Banks, however, took the time to carefully inspect everything and did not leave until he was fully confident that we were safe. That level of care and dedication is rare and deserves recognition. Huge congratulations to him for doing his job, and doing it right, to help protect the people of Houston. His compassion and commitment to safety truly show that he cares about the community he serves. Thank you, Mr. Banks, for your professionalism and for giving us real peace of mind.

Absolute clown show. They are monopolistic in nature therefore processes and service are an…read moreabsolute joke. They let strangers simply call in and change your service information, account name, etc. with no notification to the actual account owner. When trying to to resolve...be prepared to be lied to, given unfulfilled garuanteees and anything else they can do to get you off the phone. They will NEVER call you back when they say they will and they also fabricate account notes to make it even more confusing when we speak to the next person. Absolute worst company to interact with. I WISH we could use someone else to provide our natural gas service.

I will never again enroll with this company. Shortly after enrolling, I was notified it was…read moretransferred to Cirro Energy. My negotiated rate did not transfer with the transaction, but this was later resolved. Today I received a letter from Power Express saying I was delinquent and they would turn me over to a collection agency. This was the first I knew of an outstanding balance with Power Express. I have perfect credit, pay all bills on time and in full. This is really disgusting - I never received a bill with this amount and truly this is the first I have known of this. Really bad business..............never again........

EDIT: After complaining on social media, they did credit my account. I'm raising the rating to…read more3-stars for now as it still shouldn't have required that complaint to get service. If the service remains good, I'll come back and upgrade as deserved. I recently switched to Power Express, and my new plan started mid cycle. They charged me the minimum usage fee despite the fact that my first cycle was only 6 days. This fee was 30% of my bill and more than I spent on electricity in the 6 days. I called and they refused to waive the fee saying it "wasn't their responsibility that I started mid-cycle". And hey, that's not strictly false, but a little goodwill with your customers can go a long way. Next time I guess I'll opt to pay a slightly higher rate to a company that actually cares about customer relationships.