We found this location thanks to a couple youtubers vlogging about their experience…read more Parking is verrrry limited, but they get you in an out pretty quickly. A bit intimidating when you first walk in; generally someone will approach you to ask what you are looking for. We can to rent skis and snowboarding gear for our first go at the sport. You fill out a questionnaire then get escorted to find a helmet then the boot station. I initially went with skis, unfortunately it seemed like no one there was knowledgeable in skiing to give me pointers or to teach me how to get in n out of the skis. A key factor in my foreseeable future. My Fiancé went with snowboarding and said they went into great detail with him about riding and making sure he was comfortable getting in and out his board. One great perk they offer is unlimited swap outs. So I was able to change to snowboarding when skiing wasn't working out as easily as I hoped. They rent everything except goggles so keep that in mind or buy some from amazon. Otherwise, you'll be sending like $40+ on a one time use Note: Ski Boots are horrrribly uncomfortable.

This is my GO TO rental spot. The parking is not large so if we are withing walking distance we…read morejust walk or else have someone drop off and circle back. The rentals are great; prices are the fairest I have found and the allow online booking so it saves time. They are also quick if something does not work out and you need to swap... boots or a snowboard length, etc. The best part is that the info is stored in the system so when we return the following trip it makes online reservations even easier!!!

The service and communication was incredibly friendly. My large family truly enjoyed our time here!…read moreI would totally recommend coming here for mountain bikes!

We (a coupla middle aged ladies and myself) signed up for a bike ride down Vail Pass where we'd…read moremeet at this bike shop, get fitted for bikes, take their shuttle up to the pass and ride back down, ending in Frisco. It was $78/person and we had the bikes for 4 hours for the 13-mile ride down. We thought it would start out cold since it was high elevation, but a light jacket was sufficient on what would end up to be a 70 degree day. The staff was very friendly and gave great instructions. We felt safe and the ride was absolutely stunning! We saw the most beautiful scenery and even ran into a herd of mountain goats (I think that's what they were). We stopped in Copper Village for a coffee and then found lunch in Frisco. A fantastic way to spend a morning!

After confirming with two employees about the pricing to fix the BOA on my pair of boots, and being…read morecharged for what I confirmed twice was for the pair! I was called when the service was completed only to be told that they misquoted me and the price they gave was PER BOOT, even though I confirmed with two different employees when I dropped them off. When I arrived to pick them up they refused to honor their mistake... rude and unprofessional

The staff were very knowledgeable and helpful. I came in…read morewith a light idea of what I was looking for and the staff helped keep me informed on fitting, uses and more. Got a great set of boots and I'm glad I went here.

Vail has its fair share of sport equipment rental shops but Vail Sports is conveniently located at…read morethe Lionshead Village entrance. For the summer months, visitors can rent a bike for any terrain. I wanted to see what the hype was about, so decided to try an e-bike. The bike was a very clean, class one e-bike suitable for biking/walking paths. The Bosch e-bike system was easy to use and allowed for quick change riding mode (manual, sport, turbo, etc) and being able to switch on the fly was a huge advantage when it came to riding the steep hills (going up both ways.....lol). The rental process is quick (especially since Epic Mountain has my profile) and the staff was really helpful, giving me a quick rundown on how to operate the bike. Rental rates are by half day (4 hours) or full day. Take note that folks can save 20% when reserving online versus in-store. The pricing is a little more expensive than if I had rented an e-bike thru our hotel, but Vail Sports has better maintained equipment. Rental prices do include a helmet and each bike has its own handlebar bag. I was able to ride thru the town, in the residential area and up/down Gore Creek Trail. The latter is a safe option when going between East and West Vail and does provide beautiful scenery. Upon returning the bike, the staff was also very friendly in answering my questions, helping me to decide whether or not I am going to invest in a purchase. I must say the pedal assist on some hills was a fantastic bonus to my ride. This was a great "touring" experience while visiting Vail and with the friendly and very knowledgeable staff, I would definitely recommend Vail Sports for all season equipment rental!

I came in to see if they can fix my DPS skis which were pretty banged up and needed some epoxy work…read moreas well as a regular tuning. Nate went out of his way to help me and even hooked me up with a demo for the day while my ski was getting fixed. excellent service. Excellent result.

Flat-out dangerous and shockingly unprofessional -- avoid this bike rental shop at all costs…read more We reserved two kids' bikes online, thinking it would make for a quick, easy pickup. Instead, it took over 50 minutes to get them. One incompetent employee was running the show alone, and when a second college aged worker finally showed up, he immediately started helping walk-ins who came long after us. All we needed was two kids' bikes fitted appropriately, two helmets, and a bike lock. Instead, we got a slow-motion circus. The lock was forgotten entirely, which made for an interesting lunch experience. A couple with no reservation showed up, got their bikes, and were on their way with in minutes. Then a group of 15 walked in and were helped immediately--while we were still standing there trying to get one hand brake adjusted by a guy clearly more interested in eating his brunch food than helping his customers. What happened next is what makes this shop not just frustrating, but outright dangerous. We pointed out that my son's bike was making a loud squealing noise before we even left, but they dismissed it as "fine." It absolutely wasn't. The bike emitted piercing, high-pitched screeching sounds for the entire seven hours (see video). Then.....my son's entire BACK WHEEL FELL OFF mid-ride. Let that sink in: the back wheel of a kids' bike came unhinged while riding downhill. We were extremely lucky it didn't result in a serious injury. That kind of failure is inexcusable and a clear sign of negligence with zero safety protocols. Thankfully, we know a little about bikes and could safely reattach the wheel since we were 10-15 miles away from the shop. This place is a liability nightmare and a customer service disaster. Do yourself a favor and go anywhere else. There are far better, safer, more competent bike rental shops all over town. This one should be avoided at all costs.

Incredible rude staff, made fun of my reading disability repeatedly. I will never return or give…read morethis company business and neither should you.

So helpful, knowledgable, and kind! Everyone I talked to at the Burton store was great. Ask for…read moreJen, she's awesome. 5/5 for sure for all your snowboarding needs

My wife and I were trying to out the boots and binder for our snowboard, Brandon C. and Adlan Y…read more(and one other lady that we couldn't remember the name) were extremely helpful, guiding us through selections and recommendations to ensure we both find what's the best for our needs. We are so sold and will go with Burton, thank you both Brandon, Adlan and the staff

The gear rentals were clean and in great condition. KC was super helpful and had a great selection…read moreof sizes. Highly recommend!!

Rented an e-bike this week for half day and it worked out great. I was a walk in and he had…read moreseveral folks ahead of me but was very attentive. On my way in 15 min or so with some recommendations. Will use again

Reserved online and got 20% off. Great service and great e bikes with strong batteries. Kyle…read morerecommended the ride from Breck to Copper Mountain and it was one of the best more spectacular rides we've ever done. So glad we didn't turn around after Frisco.