1. True Building Performance

    0

    Albany, NY

    True Building Performance

    1.0 (1 review)

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    Services - True Building Performance

    Building energy audit

    Insulation removal

    True Building Performance Photos

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    2 days ago

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    Due to the field of work I do, I am a perfectionist for detailed work from those that I hire. The…read moreguys from Energy Monster did a fabulous job on my 4kw LG system. Installers were Tim & Lyle. All conduit was run beautifully and the all black LG panels look great. All work was done in one day! My sales guy Kevin definitely was knowledgeable about his recommendation and placement. Al in all, this was a really good experience with zero issues at all.

    We were told that we did not have any insulation in our home at our energy assessment performed by…read moreBrian. Because of the style of our house, we were also told in no uncertain terms that the insulation would have to be put in from the interior of the home. So we spent weeks preparing by pulling everything off the walls and packing up my husband's small collectibles and moving all of the furniture in every room to the center. And we had to remove the beautiful real wood paneling in our dining room so that they wouldn't drill into it. It's the good stuff, not the cheesy 70s stuff. When the insulation company came, they drilled holes in four different rooms. Every room had insulation. We then had to patch and paint every hole and put everything back where it came from. It was a horrible experience with very little in the way of an apology from the company. When the team came to do the insulation and discovered that it wasn't needed, they asked who had done the evaluation, and when we said Brian, they said that that made sense. Apparently this isn't the first time that something like this has happened to someone. That is shameful! They did nothing to help our energy consumption.

    Builders Installed Products

    Builders Installed Products

    (2 reviews)

    I had a new structure built about 3 years ago and Builders did the spray foam. Initially, all was…read morewell. But a few months ago, we notice that it was pretty cold in the "attic" area (which was heated and insulated), especially on some of the very chilly days we had in January. Upon further inspection, we saw that the spray foam had large fissures in it (cracks) where you could see the roof sheathing. It seemed to have shrunk and exposed a lot of places for heat to escape. I contacted my GC who then put me directly in touch with Builders. After a little phone tag, they came out to inspect it, and two weeks later removed the old insulation and re-sprayed the space, all at their expense. They were very apologetic, as well as polite, thorough, and clean. They took the time to leave the space as clean as they found it and would not even let me buy them lunch. Unexpected things happen in construction (many of them bad). What separates good vendors from bad ones is how they react. Builders clearly stood behind their product and made things right. I would heartily recommend them for any insulation job!

    I have used builders insulation on a bunch of projects but this last house they did for me in acton…read moremaine will be the last one! Non of the workers speak English and they broke the the furnace emergency button in the basement and then the guys didn't even finish the up stairs they just left didn't do the proper vent in the attic so when they came to do the blown in upstairs they had to leave and come back the next day. Then the guy they sent to do blown in insulation took spray foam and spray foamed the edges of the sheetrock on the ceiling and they are all the interior walls that we had finished stained trim up against the sheet rock ceiling and it pushed all the trim down like 3/8 of an inch! They spray foamed around the bathroom ceiling vent so much it literally mangled the entire bathroom vent. I spoke with them about taking only 500$ off the bill because of everything that got messed up or broken and they said fine but now are still sending me a bill for this money! They have employees that dont know what they are doing idk why you would be doing any spray foam in the attic when you are doing 2 feet of blown in insulation! Absolutely furious!

    True Building Performance - insulationinstallation - Updated October 2026

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