This company sent their sales rep Tom Dougherty to our property in July. We received a fair estimate for seal coating and an estimate for replacing cracked portion of driveway. Decided to seal coat only. We signed a work order, for "seal coat and crack sealing" only. That was specifically circled on the estimate. The company was to schedule do the work for sometime in August, upon our request.
I contacted them at the end of August, as no date was scheduled. They said they'd get back to me. Never heard back until.....
The following Saturday, their salesman called and asked if they could begin the work that very day. (Indeed they arrived within a couple hours.)
When they arrived, it turned out the person handling the job was Tom Dougherty and his wife! They said DB Paving would NOT do the job because the driveway was too cracked.
Against our better judgement and feeling pressed we agreed to have their sales rep. take the job. His company is called 5D Seal coating, Inc.
My issues: DB NEVER once contacted us directly to say they would NOT take on the job or to suggested that their sales rep do it instead, providing an endorsement of his work.
The sales rep did not inform us of the situation until he arrived on site prepared to do the work himself.
The work appears to be O.K. but time will tell. Again, our fault for agreeing to this onsite.
In the meantime, be aware of the potential for a bait and switch. Based on this experience, the company is at best, highly unprofessional I will not use them for the repair job at the end of the driveway which I planned to do in the spring. read more