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    TruCare Dentistry

    4.9 (18 reviews)
    Closed Closed
    Updated 1 week ago

    Services - TruCare Dentistry

    Cavity treatment

    Dental bridges

    Crown installation

    9 More Services

    Crown cleaning

    Dental exams

    Dental implants

    Dental sealant application

    Dental veneer application

    Oral surgery

    Teeth cleaning

    Teeth whitening

    Tooth filling replacement or repair

    TruCare Dentistry Photos

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    Ask the Community - TruCare Dentistry

    Review Highlights - TruCare Dentistry

    I love everybody here from Tammy to iris these guys are amazing and so so good with you ..

    Mentioned in 3 reviews

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    Aspen Dental

    Aspen Dental

    1.7(68 reviews)
    2.2 mi

    Here is a copy of an email I sent to corporate. I'll update when they respond…read more I am writing to share about my experience at the Bloomingdale location. On Tuesday, January 13th, I called into work and scheduled an emergency appointment. The dentist, dental assistant, and hygienist were very kind. They walked me through the process explaining I would need to be on antibiotics for at least two days before they could remove the tooth. The office manager helped me schedule the cleaning and extraction for the following Monday when my work was closed for MLK day. (For context, I work in Northbrook - leaving my home at 6 am and returning around 6:45 pm. Your normal business hours do not work for me.) Initially, she said she didn't have any appointments for the extraction but when I suggested I would pay for my emergency appointment and call other Aspen Dental locations so I could have the rest of the procedures done on my day off, she said she would make it work. I trusted her to do so and paid the required 50% down-leaving with a Rx for antibiotics. Yesterday, I arrived for my 1:30 pm appointment. Wanting to avoid having to talk after my extraction, I asked to take care of payment right away. (I wasn't sure how I would feel after so I wanted to be able to just leave.) During my cleaning, the hygienist told me that because my appointment for the extraction was not until 4 pm (it was just after 2:15 at that point) I was welcome to leave and run errands or hang out in the waiting area. This was the first problem. The office manager did not tell me there would be this large of a gap between appointments. Again, I would have called other Aspen Dental locations. Initially, I chalked this up to a miscommunication. Without another option, I left the office after my cleaning, returning at 3:45 pm. This was the second problem. When I walked back in, the receptionist stated that she had called me. (I was in my car in the parking lot - I never received a call.) She stated that the doctor was running late and wanted to know if I could reschedule. I explained that, no, I had specifically agreed to continue at this location because I could have both the cleaning and extraction done on my day off. She slipped in the back and spoke with the doctor. When she returned, the story had changed and she said the doctor "does not do extractions". Problem three. I questioned which was true - was she running late or did she "not do" extractions. The woman just stood there. Assuming the later was true, I then asked why they hadn't told me they were unable to do the extraction when I first arrived for my cleaning. It clearly showed an extraction on their books as I had to sign "after-extraction care" paperwork. If the dentist truly "doesn't do extractions", why go through with having me pay for the procedure and sign off on all the forms?!?!? Had I known at 1:30, I might have been able to secure an appointment at another Aspen Dental location and not be leaving in pain. The receptionist did not have an answer. She did call the Palatine location after I asked her to call other locations but, of course, they were not able to accommodate me so late in the day. So, here I am - eight days later and still in pain. All I wanted was some care and compassion for a dental emergency. While looking for your corporate customer service email, I read on the website that each location is "independently owned". Problem number four. This entire situation has me questioning if the office manager had actually arranged things as she promised on the 13th. Was everything I experienced just a ruse to ensure I remained at this "independently owned" location rather than taking my money to a different location?!?! She was quick (looking back perhaps too quick) to change her answer about appointment availability when I suggested going to a different location. I truly hope you will look into this matter and I await your response.

    Aspen Dental has cancelled my cleaning appointment THREE TIMES and at short notice. This is…read moreunacceptable! Service not what it used to be! Go somewhere else!!!

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    Christopher D Matesi DDS - Dr.Christopher Matesi, DDS

    Christopher D Matesi DDS

    5.0(2 reviews)
    0.8 mi

    I really enjoyed my first appointment with Dr. Matesi. When he first introduced himself to me he…read moreseemed like a very down-to-earth and friendly doctor, unlike some of the physicians we meet these days. He paid attention to the things I was concerned about and made sure to address them throughout the exam. I never felt rushed during my appointment which is nice because sometimes it just seems like some places just want to get you in and out, lacking in customer service. I'm already booked for my next cleaning I'm 6 months so I'd definitely recommend him if you're looking for a new dentist with flexible hours and with great patient care.

    I have never written a review on a dentist, but my latest experience warranted it. Thursday night I…read morebusted a tooth out badly. I was in a lot of pain and discomfort. Being new to the Chicago area I was nervous as I did not have a dentist yet. I had to scramble Friday morning to find someone. Also, It was right before a holiday weekend so I knew all dentists would be busy and backed up with previous appointments. I called Sheila from Sikora & Associates. Sheila was awesome! She took my insurance and worked her magic to get me in. Extremely friendly and understanding person. Once I was in the office, Emelly took my xrays. Emelly was sweet, caring and professional. Even though I inconvenienced them, they all treated me like a long time patient. The dentist I saw was named Chris Matesi. I was very happy with the work he did and the help from Sheila and Emelly. This place is awesome. I have already scheduled a time to go back. Good office.

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    Dental Chair

    TruCare Dentistry - generaldentistry - Updated May 2026

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