Have been going to Trucare for almost 20 years. Excellent care…read more It is like visiting family!

My family has been coming to TruCare dentistry for many years now. We've been happy with the…read moredentistry work, but more important to us, everyone in this office is very friendly. If you want a family like atmosphere where everyone remembers you and gets to know you, this is the place for you.

I've been terrified of the dentist since a traumatic childhood experience, and it's kept me from…read moretaking care of my dental health. Even in my 30s, I still carried that fear and embarrassment until today. Dr. Martin is truly a godsend. She and her staff Ashley and Kam were absolute angels. From the moment I walked in, the front desk team was welcoming, kind, and reassuring. In the chair, Dr. Martin showed such compassion and patience that I've never experienced at any dentist before. Her bedside manner is incredible. You can feel her genuine passion for her work and her care for her patients. I was especially nervous about the needle, since it has always been a huge fear for me. But I honestly didn't feel a thing. I was blown away. For the first time in my life, I left a dental appointment not in tears of fear, but tears of relief and gratitude. If you've ever been afraid of the dentist, please know you will be in the best hands with Dr. Martin and her team. I can't recommend them enough. I'm actually looking forward to going back and finally taking care of my dental health.

If I could give more stars I absolutely would. The staff was more than accommodating, helpful, and…read morejust plain pleasant to deal with. I would recommend you folks to anybody and everybody, thank you kindly. C. Baldo

Dr. Gabriela Duraes is a caring doctor who quickly completes her work in professional manner and…read moreattention to small details. I wholeheartedly recommend this practice. Everyone is helpful and caring at the office.

Dr. Duraes is super upbeat and prepared. Overall pleasant experience. Office is clean and modern…read more -Franco Ruelas

The entire team were excellent. They were professional and compassionate…read more They understood what I needed and that was delivered 100 percent. The cost was less than I expected, perfect since I am 86 without insurance.

First off, I must say, most employees here at friendly. However, customer satisfaction is clearly…read morenot their goal at all. My story began as a referral from a coworker. I was looking for a new dentist. I went, everything was great. Although, after a couple more visits that's when it took a turn. Long story short, I went in for a routine cleaning. Now I will say, life got the best of me and I didn't make it in when I should have. Nevertheless, that shouldn't have altered what proceeded to happen. I am in the chair, getting the work done. They are doing different tests, measurements and procedures. To my understanding as well as other healthcare professionals I've directly spoken to, you should always be informed of cost that's not going to be covered by your insurance. Upon getting ready to check out, I'm told that I have an outstanding balance. I was taken back because no one informed me of this at all. Now let's put this into perspective. If you were to say for example, go get repairs done to your vehicle. You go in for an oil change that's supposed to be covered by a plan that you have. Then all of a sudden the technician inspecting the car finds out that the car needs additional repairs outside of the oil change. So they go ahead and do them. You get to the cashier and are told you owe X amount of dollars. How would that make you feel? That would make you feel as if you were taken advantage of, right? You have homeowners insurance, you file a claim and then all of a sudden the contractor said there was more work they found a long the way. It needed to be done, so they just did it, but insurance doesn't cover it so you're responsible whether you like it or not. I had pleaded my case numerous times to the facility. I asked to speak to a manager, she had informed me that there was nothing that she could do and the reason for the additional charges was that I was out of network for their facility. My insurance provider or plan didn't change, so I had no idea I was out of network. I scheduled the appointment appropriately & then was told upon exit that I had a balance. So obviously, they knew, but never informed me of such changes. Sure, is that on me to some degree, yes, but coming from the business that I'm in, if I know for a fact that someone's terms have changed, I am absolutely going to inform them. It's the right thing to do. As a consumer, hearing this information you feel very taken advantage of. Recently, I received a notice that I'm being sent to collections for the amount I owe. So I called in again as a last stich effort to try and make amends here. The area manager refuses to call me back after numerous attempts. Mind you, this is someone new that has filled the role because the previous person I spoke to isn't there anymore. Regardless of the fact, as a manager, it's your responsibility to ensure business flows accordingly. All that is happening here is that someone is sitting behind a desk and not willing to call a customer that has a concern. That right there shows me all that I need to know about this business. They are money hungry enough to send someone to collections over a bill that's less than $200. In my business, I take care of things for customers that are created problems by our team or problems created by the customer. However, in the sake of our reputation & long term business with the customer, sometimes you just do what you have to do & move on. That being said, I personally would never recommend anyone to go to this business for these reasons above. They are negligent to keeping their customers informed. The manager refuses to call you back and isn't even in the actual office itself. So good luck if you want to speak to her when you're there, she works from home. You aren't provided with her contact information. I contact customers from my cell phone on my days off because I genuinely care about their concerns. This business will nickel and dime you because they are more worried about making a profit off of you versus doing what's right long term. If you want to be treated like an individual that is valued, seek assistance elsewhere.

I was a last minute add on to a dental office who had never seen me before. They were kind and…read morevery accommodating. They did everything they could to make sure I was comfortable and taken care. I definitely plan on having all of my care there from now on.

Very nice place and everyone is very knowledgeable. They care about the health and care of your ent…read moremouth

Dr. Abadilla and his team are outstanding in every respect related to the care and treatment of…read moredentistry! I have full confidence in their work. They let you know what the procedure will consist of prior to performing their work. My whole family sees Dr. Abadilla and would not have it any other way.

The staff from front desk to dentist are always OUTSTANDING! I love this DDS office so much that i…read morecome from Elgin to get the level of care I receive here. Come to this office with confidence! Vraj - my hygienist was thorough, professional, and friendly! Dr. Samurai as always makes sure I am comfortable and understands all of what she is explaining, letting me ask questions and feel confident in what she is telling me next steps need to be.

I like this place we have been coming here for two years now and have multiple dental procedures…read moredone. I was surprised today when we called and told the front office that we would be 7min min late and they wanted to reschedule. I told them we would only be late 7min tops and they had already rescheduled my daughter's appointment too. I asked Gloria that there is no why only 7min for the first time would cause such a drastic issue. I am very unhappy with the way they treated us. We got there 6min late and they took us in. How ridiculous and insensible customer service. It's funny how sometimes they can make us wait for 20min but could not wait for us for 7 minutes.

This office will charge for services that wasn't performed. My wife went for a cleaning and was…read morecharged for the x-ray and exam that wasn't done. Dental insurance company and I called the office to get our refund. They didn't apologize or explain why the extra charges. The office wasn't surprise at all when we called. Must be something they do on a regular basis until someone caught them.

Aspen Dental has cancelled my cleaning appointment THREE TIMES and at short notice. This is…read moreunacceptable! Service not what it used to be! Go somewhere else!!!

Had an appointment at 10:30 @11:00 told me it was going to be atleast another 15 min this is after…read morethe cancelled my appointment from the previous Friday when i rebooked told them i had another appointment that day. Will be finding another Dentist

Great dentists, staff and they do a great job but I won't be coming back, after a year and a half…read more I have had "6" cavities which I feel extremely excessive. Last year both cleanings they have come up with something wrong and having out of network insurance, they charge way too much. Every other dentist I have been too maybe, once a year I have a cavity. Not 6.

The dentist was nice and friendly. But when I took the process for the night guard they never told…read moreme anything about weather or not insurance would cover the whole thing. They told me they were going to get me a night guard and said nothing about payment. So now I'm stuck with a $238 bill that I wasn't aware of. Good people there they do a good job but not trusting when giving extra info like getting a night guard.

I really enjoyed my first appointment with Dr. Matesi. When he first introduced himself to me he…read moreseemed like a very down-to-earth and friendly doctor, unlike some of the physicians we meet these days. He paid attention to the things I was concerned about and made sure to address them throughout the exam. I never felt rushed during my appointment which is nice because sometimes it just seems like some places just want to get you in and out, lacking in customer service. I'm already booked for my next cleaning I'm 6 months so I'd definitely recommend him if you're looking for a new dentist with flexible hours and with great patient care.

I have never written a review on a dentist, but my latest experience warranted it. Thursday night I…read morebusted a tooth out badly. I was in a lot of pain and discomfort. Being new to the Chicago area I was nervous as I did not have a dentist yet. I had to scramble Friday morning to find someone. Also, It was right before a holiday weekend so I knew all dentists would be busy and backed up with previous appointments. I called Sheila from Sikora & Associates. Sheila was awesome! She took my insurance and worked her magic to get me in. Extremely friendly and understanding person. Once I was in the office, Emelly took my xrays. Emelly was sweet, caring and professional. Even though I inconvenienced them, they all treated me like a long time patient. The dentist I saw was named Chris Matesi. I was very happy with the work he did and the help from Sheila and Emelly. This place is awesome. I have already scheduled a time to go back. Good office.