I don't even know where to begin, this was truly a 10/10 experience…read more I came in for an emergency dental visit, and they took me in immediately, no hassle, no runaround. Even though the office was clearly busy, I never once felt rushed or like just another patient on a list. The entire team was incredibly attentive and genuinely focused on making sure I was comfortable and okay. I ended up needing a crown, and they handled everything right then and there, no temporary fix, no waiting weeks for a crown. The fact that they were able to complete the entire procedure on the spot was impressive on its own, but what stood out even more was the quality of the work and the care behind it. Jackie and Dr. Rob were exceptional. They walked me through everything, made sure I felt at ease, and checked in constantly throughout the process. For something that could have been stressful, they made it seamless. I'm beyond grateful for the level of professionalism, efficiency, and compassion I experienced. Couldn't recommend them more. Thank you again! Ps: even got an eye mask and hand mask to relax later!

Quality of cosmetic work very poor. A dental bridge I had…read moredone looked nothing like my teeth. He ignored my calls. When I finally got to see him he refused give me a new bridge. He stated the new shape of my teeth were considered A beautiful shape. Will never go back there.

Excellent experience at Chicago Dental Studio - West Loop! Malia was outstanding--she made both…read morecheck-in and check-out quick, easy, and seamless. She was friendly, professional, and welcoming throughout my visit. Her exceptional customer service made a great experience even better!

Please stay away from this office!…read more I called the office in August about a bump on my jaw it was a bit painful and I wasn't sure what it was so I called the dentist to see if they should do X-rays. They said I need to go to urgent care for that. I go to urgent care, they find nothing wrong, I go to my primary doctor they find nothing wrong. Months later it is still there, I have a routine cleaning. They tell me I need a root canal and the bump is from a root canal. They went ahead and quoted me thousands of dollars and made an appt for me with the endodontist for this to happen. I thought this was strange, so I wanted to go see an endodontist somewhere else to get a second option. So I head over to aspen dental, the endodontist took X-rays and a quick check, and said nothing is wrong but it looks like you have an overdue filling that caused your gums to swell. Chicago dental was going to preform a completely unnecessary procedure on me. I told them there is a filling I need done, they saw the images and filled it. I'm not sure if it's a money scan or truly a lack of knowledge. They cost me thousands of dollars telling me in the first place the bump I had was nothing they could deal with when in reality it was just an overdue filling. The front desk staff is very unknowledgeable and never should have let this situation happen.

Made an appointment here after a friend recommended it to me. He has an excellent smile so figured…read moreit was a good recommendation and now I have to fully agree. The other place I was going to was nice but that other place also didn't seem to care about their patients. Just a drive-by situation come and go experience. Pilsen Smiles is the opposite of that. Really attentive, and always checking in about appointments, the experience during the appointment, and good at rescheduling too. The location is also more convenient to me. Overall, I am glad they take my insurance because big fan of this place.

Stay away from this place, all they care if about getting the most out of your insurance instead of…read morewhat you really need. They also lied about having an oral surgeon on site. I had a previous referral for a wisdom extraction and i called to check and they said they had one on site. I went for my consultation to not only find out that this wasn't true after the fact but also wanted me to pay extra for other x-rays i didn't need. Do not go!

I want to preface this review by stating that my husband and I did A LOT of research prior to…read moredeciding to go with ORA. I came into the clinic with a need for a dental implant after an external resorption that rendered my tooth essentially worthless. I came to see a surgeon at the clinic, who eventually put me under anesthesia in order to remove my teeth and do a bone graft and, eventually, an implant. After months, I came back for a follow-up, and it became quickly clear that the implant was being rejected. At the follow-up, I asked if there were reasons why this could be the case (a genuine and fair question when you're paying over $5,000 for a procedure out of your own pocket) and the surgeon was EXTREMELY defensive and rude. It was an incredibly odd situation, since I'm young, healthy, have great oral hygiene, have no familial dental issues, and less than 5% of implants actually fail. I left the appointment feeling really dismissed. Eventually, the office took out the implant (for free, which I appreciated!). I was again put under anesthesia for the procedure. The surgeon did not call me to follow-up on how I was feeling (despite doing that on every other procedure I'd had there). Nobody from the office called me. Eventually, I brushed off the situation and went to speak to, in total, 3 dental professionals (periodontist, dentist, and oral surgeon). All 3 of these professionals, after looking at the x-ray, said that it looked as though there was something in my gums that likely prevented the implant from being successful. Finally, the periodontist cut open my gum and took out a piece of unremoved tooth (a leftover from the tooth that had been previously removed by the ORA surgeon). The leftover tooth--which was about 1cm in size--was causing me bleeding, puss, and eventually cost me THOUSANDS of dollars in dental care (while I was a student). Eventually, I sent an email to ORA asking if we could discuss my experience. My email explained that as both an attorney and a child of medical professionals, I understand that accidents happen, but that it's important to sit with patients that have grievances in order to (1) understand what happened and (2) figure out how to compensate (not necessarily financially) the patient. I have never received a single phone call or email back from ORA in response to this email despite laying out (1) the immense financial burden of the situation given it predominantly happened while I was a student, (2) the pain caused from the leftover tooth, and (3) the additional dental expenses incurred in the aftermath of attempting to fix the issue. In my head, just having a conversation with me, explaining to me the possibilities of what happened, and apologizing would have been MORE than sufficient to make me feel better and cared for by these professionals. I feel extremely disappointed in this office, primarily because I loved the staff very much! I felt disregarded and did not at all feel cared for as a patient. Of course, this does not disregard all of the great reviews that people have left for ORA on this page. But I hope that it can provide some additional information regarding my experience!

This place has become an ongoing nightmare for me. Absolutely terrible experience. They changed my…read moreappointment on the day of after I took off work and arrived on time 4 times in a row. Ashley booked my appointment each time and gave me a physical card with the scheduled date on it, but she also repeated pretended to forget that she scheduled me in each time when I arrived. Does the computer work? Did someone get prioritized over me 4 times? I had a bad tooth, and I was in excruciating pain taking 800mg pain pills every 6 hours for 3 weeks straight because they continuously moved my appointment further and further. They didn't care at all. Eventually the work was done, and I was glad it was over. Now 3 years later, they just told my mom during her appointment that I owe a balance that was supposed to be covered by my insurance. A balance that no one EVER told me about and that they are now about to send it to collections and mess up my credit. This feel very targeted and I never did anything or even respond angrily. Not even when it was justified. Why would they not tell me about a balance? They have my phone number. Why is it going to collections 3 years later? Where is the basic human decency?

Nice and professional staff. Kept me calm even though I was lowkey stressing out. The office is…read moreclean and nice and they had complimentary water. The only downfall is that they're sending me off for a root canal and who wants to do that?

Dr. Patel is amazing!! She perfectly repaired two minor chips on the surfaces of both my front…read moreteeth. My two front teeth look fantastic again. I'm teeth obsessed since wearing metal braces as a kid and I want my million dollar smile to always look it! Their entire staff is great.

This is the "Don't text your Ex" of Yelp reviews…read more I'd been meaning to find another dentist for a while, but life got in the way. At my last cleaning here there was a new dentist I'd never seen before. I mentioned to him that my teeth have shifted on top and bottom as I've gotten older (perfectly straight on the top 2 years ago, but now noticeably crooked) and asked what I could do to stop that. Dr. Daftary had alway tried to push Invisalign on me, but my husband had a truly terrible experience here with Invisalign so I did NOT want to start down that path. I specifically mentioned the shifting/crowding on my bottom teeth was pushing my top teeth out of alignment. He suggested a night guard and wrote me an order for it. I was told I could pick it up in two weeks. That's when the nightmare began. Long story short, this office lied to me, ran me around, wouldn't return my calls, kept telling me "one more week, one more week" until the day I said I wanted to cancel the order for the nightguard, and threatened to do a chargeback with my credit card, when SUDDENLY I got a call late in the afternoon, the same day they told me it would be another week, saying they had it for me at the office. It took two months from the time of order for me to get the night guard. I went to pick it up and it was for my top teeth only. I admit I was not really familiar with what a nightguard is, I assumed it was like a retainer you only wear at night. Of course, the dentist did not explain anything to me at the time. That's very typical for this office. How does this help my issue with all of teeth shifting? I told Dr. Daftary I was really unhappy with the lack of communication and patient care and really suspicious about how they suddenly got the nightguard the day I said I wanted to cancel it, after telling me earlier that day it would be another week or so. She talked around in circles in her usual fashion so I just took it and left, telling her I was done with her practice. Now I've had this nightguard for less than a month. I discovered after using it for a few days that it's actually two layers, a soft inner layer and a harder outer layer. This type of nightguard is usually prescribed for people who grind their teeth at night, which I do not. It's also the most expensive type. Aha! After putting this thing in and out of my mouth for about three weeks now, the walls of the soft inner layer have folded down and stuck to each other, making scratchy lumps that scrape against my gums when I put it in. I can't wear it without the inner layer because it's too loose on my teeth. I contacted Art of Modern Dentistry about this through their website and of course, got no response. I know from past experience they don't return phone calls, so now what? I paid almost $800 for this thing (after insurance) and it's clearly a cheap piece of $hit. I'm sure that has something to do with how they magically got it in hand in mere hours after I waited for two months. Since I can't wear my useless nightguard anyway, I have since gone to a much better dentist in the area for an Invisalign consult with a retainer afterward and I will be staying with them for all of my future dentistry needs. It was 100% better at this new dentist in every way, right from my first visit. My only consolation for having wasted another several hundred dollars at Art of Modern Dentistry is that I won't ever have to go there again. AND YOU SHOULD NOT EITHER!

*This is the first review on Google/Yelp that I have ever left* I don't care about leaving a review…read morefor a bad meal, but I do feel compelled to write when it's for the sake of one day completing my dental treatment plan with a dentist I feel comfortable with and or helping someone else do so as well. I would encourage you to seriously pay attention to the one/two star reviews that speak to not getting into a chair until 45 minutes after your appointment is scheduled while people that come in after you go in before you, being ridiculously upsold and given insanely high quotes for the treatment you actually need. I was legitimately told that I needed to extract every tooth in my mouth and get implants while being sold so hard on it during my deep cleaning that I almost left in the middle from anxiety. In all fairness I had one good experience (out of 5). You'll think you can make it work, but ultimately you will get tired of the condescending attitudes from the front desk shifting blame to you for consistently wasting your personal time that they don't value in their lobby. It will sound something like "oh we did you a favor squeezing you in" or waiting an hour because you have a new insurance card while you ultimately won't trust that they're not fully ringing up your insurance dollars to their benefit while it's in their possession. In short, you just might make it a few appointments, but ultimately you will also grow tired of these things and you will need to find a dentist you can go to long-term. My advice is just keep scrolling, save your time and find that dentist now.

We were patients of Downtown Dental for 7 years and toward the end, it was a joke:…read more - Constant dentist/dental hygienist turnover - Constant upselling and non-stop texts to book appointments - My husband's permanent retainer that they bonded and broke within a week. After they replaced it, it cracked again within a week. After a 2nd bonding, it fell off. They never referred him to an orthodontist. The quality nosedived after the practice was sold to a private equity firm. Thanks, private equity, for ruining a perfectly good dental practice!

I really love this dental office. The staff are always friendly and kind. They are efficient and I…read moreappreciate their quality of care.

I am currently getting my braces done at Metro Smiles - Pilsen Dental Group, and the experience is…read moregreat so far. The staff is friendly, patient, and always makes me feel comfortable. They explain everything clearly at each appointment and answer all my questions without rushing me. The office is clean, organized, and welcoming. My visits run on time, and the process is smooth every single appointment. I already see my teeth changing, and I feel confident with the care I'm receiving. I definitely recommend Metro Smiles to anyone looking into braces or dental work!

So because I could not afford a $600 deep clean this what a regular cleaning looks like? Staff is…read morevery nice and helpful though will be transferring out tomorrow

We always take the time to write a review about a restaurant or bar, but rarely take the time to…read moreshow appreciation for our Dentists! Dr. Santucci and his staff are amazing! We have all been through many challenges through COVID and this office maintained professionalism and excellent care with a smile on their faces! I have been going to Dr. Santucci for over 10 years now and he is always genuinely concerned for your well being. His level of expertise and skills are hard to beat! I would recommend him to my family.

I received an Amazing service. Very Clean office. Friendly staff. Glad I found this place. Thanks…read moreDr. Mark

I have to admit, I was very afraid at first. Let me take you back, way back. When I was little I…read morehad a very bad experience with the family dentist, he accidently started working on my teeth but the assistant still hadn't numbed me up so being a little kid I didn't say anything. Needless to say, I had the worst experience and ever since then I was deathly afraid of dentist visits. Fast forward to this day, I came to American Dental due to a tooth pain. Of course they had to go through the preliminaries of my insurance so although I came in for pain, I had to come back when insurance was approved. Didn't help my pain but I obliged. A few weeks later I was in and the process of teeth pain and other points began. I actually think that the fear was all in my head, seeing as the Dentist was extremely professional and really helped me with the fear removal. That was something that I was very happy about. Since the review has been started I've seen the various dentist in this office (3 so far) a few times and now that my teeth are no longer in fear, I am now comfortable with their bedside manner. Very professional and thank goodness for insurance since it may have been a bit costly had I didn't have it. But now I am on my way to having a Colgate smile, and for this I couldn't be happier. Although one drawback is that space for parking is limited, and since this is on Archer avenue, its kind of hard to find a decent parking spot and you have to watch the signs on the side for residents only. Tickets will be enforced here and you just have to be mindful of signs. Although parking is tight, maybe 20 cars could fit, people still get savvy and park as tight as they could but when someone is trapped, it becomes comedy as folks are trying to get out and wait for others to move. This is the only drawback I see, but of course this would never deter me from not coming, as this location as stated is very professional and they are just so kind and considerate of the patient and I am really happy that they are. It is very important to also make appointments, although I've seen people walk in, I can't imagine it being easy as far as seeing a dentist, but hey why not. One of the very best things that I've seen any medical practitioner do in their office is the way my treatment plan was given with prices on the side, including what my insurance pays. This makes things so much better for myself and I wish other practitioners would do this practice also.

American Dental Associates has many office locations. I was sent to this one by my daughters…read moreprimary dentist because she had an abscess on her front tooth and it was determined that she needed a root canal. The primary care office sent the prior authorization which was initially denied by my insurance, stating the primary dentist should do the root canal and not a specialist. The primary dentist does not do root canals and the cycle of prior authorization and appeals continued for about 6 weeks. Within that time frame someone filed a grievance on my behalf for the first denial, which was eventually denied again under the original prior authorization number. After many phone calls to my insurance on my end, the root canal was finally approved and scheduled...then cancelled by the office manager who insisted that they had to follow the grievance letter, and also informed me that my daughters account was flagged due to the many phone calls I made to the insurance. I got on a three way phone call with the insurance and the office manager and I swear it was like two divorced parents bickering back and forth. During this conversation the insurance person stated that it was the office that continued to send prior authorizations incorrectly instead of making an appeal like they we instructed to do by the insurance and that is why the account was flagged. How unprofessional of an office manager to put that on the parent. This office manager continued to cancel my appointment and insisted the insurance send another approval letter with a more current date, but the insurance insisted that the approval letter was in good standing which the office manager was not accepting and basically refused to treat my daughter. Never have I ever gone through such a cluster f**k ...and the whole time my daughter was suffering with this tooth. I had no choice but to take her somewhere else and pay out of pocket, and she didn't need a specialist to it either. I found a general dentist that did an amazing job. Do yourself a favor and stay clear of this place...they don't care about patients..only money.