I had an absolutely awful experience at the O'Reilly Auto Parts in New Britain. I came in regarding…read morea warranty issue for my motorcycle battery which I had purchased there. Yesterday, one of the associates tested my battery and charged my battery but told me that since it wasn't holding a charge, I should come back today to exchange it under warranty. He placed a new battery to charge for me to pick up today. When I returned, I was assisted by Danielle, and the experience quickly went downhill. She was extremely rude, dismissive and unprofessional from the moment I approached the counter. She raised her voice, spoke to me in a belittling tone and outright refused to honor the warranty, even though I had all the information and had just been told by another employee to come back for a replacement. To make matters worse, she threw me out of the store, which was completely uncalled for. The entire encounter was embarrassing and infuriating. I left feeling completely disrespected and I can't help but feel that her behavior may have been racially motivated based on the way she spoke to and treated me compared to other customers. She even implicated the general manager, Dylan, saying that he is aware of her "behavior" and that he is ok with it. I had to send my girlfriend to the store to buy the battery instead of being able to exchange it thru my warranty. O'Reilly Auto Parts needs to seriously address this kind of behavior. No paying customer deserves to be treated this way, especially when simply trying to resolve a legitimate warranty issue. I've always gone to O'Reilly's for parts and service, but after this experience, I will not be returning to this location, and I will be warning others to avoid it as well.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

While at the car wash, I watched my wiper blade slowly move toward the roof of my car and…read moredisappear. Clearly, I needed a replacement. I don't usually go to NAPA Auto Parts but someone recommended I go there. Brandon, at NAPA in Elmwood, was SO kind, helpful, professional and caring, I felt I needed to say something here to recommend him specifically, and NAPA in general. THANKS, Brandon!

In the past few weeks I've been here on three occasions and the crew working has been great…read moreeverytime. They have by far the most knowlegable staff in the area about parts and general auto knowledge and hands down the best customer service.

Don't waste your time and money at this place. minus 0 star stupid cashiers with attitude and high…read moreas a kite they don't even know how to talk with respect to the clients.

Sign says not to work on your card outside. What do you think people are doing? Setting up camp,…read moreworking on their cars. Line is usually ten people deep, and people working on their cars outside get allowed to the front of the line. Tried getting a headlight, but they don't have the guide book and staff isn't helpful regarding this.

Do not buy BIG SCAM take your money and do not deliver put money down then they want more money to…read morefill up tank of gas

Went there looking for a part for a 2012 Honda. Had exactly what I was looking for. They were great…read moreto work with. Will definitely be going back and will recommend them to others.

If their job is to be unpleasant- they do a great job! Was asked to leave the store for 20 minutes…read morewhile they ran to their remote storage location to grab a wheel bearing. Came back empty handed 10 min later but continue to keep the store locked. Nice free 20 min break. Just so happens they had the wheel bearing in the back the entire time. Hope the owner is aware of these teenage games. Appreciate wasting customers valuable time.

Super nice! Super helpful. Will give you tons of information over the phone. He just spent 20…read moreminutes on the phone helping me understand whether it might be my alternator or my battery. Top recommendation.

Great service. I sat down in the waiting room while the guys were swapping my car battery, and as…read moresoon as I got comfortable, they had finished. Great service!

I was having issues with my car, for no apparent reason it would start shaking. I took it to…read moreanother mechanic prior to this one and they didn't find anything wrong, even the Kia dealership couldn't find anything. The Monday before the storm going up Avon Mountain, I felt the car struggling going up and then it started to shake. I reached the office where I work at and my husband suggested to take it somewhere near the office. I started looking and saw that Village was a few minutes away. I called and was told to bring the car over. After explaining the situation he indicated he might know the issue. I left the car there and went to work. A few hours later he indicated that I needed to replace the spark plugs and ignition cord. My car was ready before my day ended at work, when I drove up Avon Mountain, what a smooth ride going up. I've had no issues ever since, I would definitely recommend Village.

We had a great experience at Advance Auto in Avon, CT. We needed to purchase a new car battery. The…read morecashier was friendly and helpful. After we purchased the battery, a young man installed it for us free of charge. This young man was knowledgeable, friendly, and polite. He worked quickly and efficiently. I CAN'T SAY ENOUGH GOOD THINGS ABOUT HIM. I only wish that I had asked his name so that I could thank him again. We highly recommend Advance Auto in Avon for your automotive needs.

Waited in line patiently. Got up to the counter to return a small object, and purchase wiper fluid…read more A young female working behind the counter was dressed unprofessionally; grey sweatshirt with hood on, open container of rice spread out and soda on counter. I had my receipt to return small object and handed it to her. She took my object and dramatically threw it onto the cart behind her. She continued to ask if I "had an issue" after she threw my stuff. Then proceeded to ask if I wanted to "share it with the class". At his point, I was very confused because I had not said anything to her... She looked at my cousins next to me and proceeded to say she, "sensed they had their own type of communication" (they are gay..). Ontop of being very very rude to people who weren't even talking, she was very unprofessional. Wish I knew her name, but she didn't even have any "Auto Parts" uniform on.

Brought my Chrysler 300 in with several weird front-end clunking noises. They diagnosed 2 problems…read morethat were causing the issue. They fixed the major front-end issue, right away. We left with the car's performance, considerably better! The second issue was brake noise, which I thought I could live with, which had lessened after the first repair. I thought I could live with, it until it got worse after 6 months. I reached back out and they confirmed the issue and fixed it the same day. Now my baby is like a brand-new car and performs like a Dream! Thanks to Nick and the entire team at Farmington Motor Sports!

Thank you for an amazing job Quick and easy showed up…read morewithin 20 minutes had it on flat bed less 40 minutes and towed it away to destination I said

I'm writing this review before receiving the product. The company seems legit, but they charge a…read morelot for freight shipping. $465 for CT to PA - 220 miles for a corolla hood. I'm not an expert on freight, but Grok states $465 is higher than what they calculate for that same shipment. This is just an FYI and may not be accurate. $465 just seems like a lot. There could be other factors I did not consider. Just be aware. Here is what Grok estimates it should cost. Step 4: Final Estimate Considering Terryville Auto Parts' experience with shipping auto parts and the likelihood of LTL freight: Freight (LTL): Base cost: $100-$150 (minimum charge or CWT-based). Fuel surcharge: $20-$40. Residential/liftgate: $50-$100. Total: $170-$290. Parcel (UPS/FedEx): Base cost: $50-$100. Oversize/residential fees: $5-$20. Total: $55-$120 (less likely due to size). Given Terryville's operations and customer feedback about shipping (e.g., $15 for a small part, suggesting cost-conscious shipping), LTL is more realistic for a hood. A reasonable estimate, balancing freight and parcel possibilities, is: Estimated Freight Charges: $150-$250

Terryville Auto Parts is an exceptional operation. The staff is very knowledgably and experienced,…read morethey have a tremendous inventory to make it the premier automotive salvage company on the east coast. Great people to work with.