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Troy's Service

3.7 (3 reviews)
Closed • 8:00 am - 5:00 pm

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5 years ago

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O'Reilly Auto Parts

O'Reilly Auto Parts

(1 review)

I had an absolutely awful experience at the O'Reilly Auto Parts in New Britain. I came in regarding…read morea warranty issue for my motorcycle battery which I had purchased there. Yesterday, one of the associates tested my battery and charged my battery but told me that since it wasn't holding a charge, I should come back today to exchange it under warranty. He placed a new battery to charge for me to pick up today. When I returned, I was assisted by Danielle, and the experience quickly went downhill. She was extremely rude, dismissive and unprofessional from the moment I approached the counter. She raised her voice, spoke to me in a belittling tone and outright refused to honor the warranty, even though I had all the information and had just been told by another employee to come back for a replacement. To make matters worse, she threw me out of the store, which was completely uncalled for. The entire encounter was embarrassing and infuriating. I left feeling completely disrespected and I can't help but feel that her behavior may have been racially motivated based on the way she spoke to and treated me compared to other customers. She even implicated the general manager, Dylan, saying that he is aware of her "behavior" and that he is ok with it. I had to send my girlfriend to the store to buy the battery instead of being able to exchange it thru my warranty. O'Reilly Auto Parts needs to seriously address this kind of behavior. No paying customer deserves to be treated this way, especially when simply trying to resolve a legitimate warranty issue. I've always gone to O'Reilly's for parts and service, but after this experience, I will not be returning to this location, and I will be warning others to avoid it as well.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Troy's Service - trailerdealers - Updated May 2026

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