The GM, TJ and her team have been absolutely FANTASTIC!…read more We had a lovely stay - the suites were just perfect. Nathaniel is a rock star at the front desk! Helpful, kind, attentive and patient. He didn't break a sweat as our little circus rolled into the front door. What a super kind gentleman! Our director went goo goo ga ga for the homemade cookies! The other staff members were lovely. We enjoyed our clean and quiet rooms, and I hope to try your breakfast this morning. Thank you for running an incredible hospitality operation TJ, you are a gem!!!

Well Ive stayed 32 nights in hotels this year and this is one of the worst. AC in upgraded room was…read moreterrible. The cook set the fire alarm off at 6 am. One of the employees said it happens all the time. Not one person apologized for the interruption. I chatted in and the person that answered showed no empathy at all and acted like they didn't care. I gave them a chance to make things right and they weren't interested. Sounds like theres a real management problem in this hotel. Definitely not a great Diamond member experience. Be better Hampton Bastrop.

Went on a weekend outing thinking we'd never had a chance to stay overnight but turned out the…read moregroup that were supposed to stay had to cancel. So we had the entire house to ourselves. Proprietor was very gracious and helpful! House, bed, accommodations were great too. Will definitely be returning!

Shawn is super friendly and did a great job preparing us for our visit. The home is a rustic 1903…read moreVictorian that was beautiful but not stuffy. It is located right at the edge of the main road. We loved it and will be back.

Easy rental of meeting room that was perfect for hosting a baby shower. Extremely happy with their…read moreservices.

We were only in town for one night and I thought this hotel was better than I expected it to be! I…read morecould tell it's been newly renovated. We had a king bed room and there was a large sitting area with a couch and tv. The continental breakfast was from 6-9 and I had a bagel with cream cheese and my husband made a breakfast sandwich. Everything was decent. The bed was also comfortable. We showed up right at 3pm, which is checkin time, and they got us checked in quickly.

I was kinda worried staying here at first but turned out amazing! Great front office staff, comfy…read morebeds, even the breakfast was HOT! it's rare you find warm breakfast, but even the biscuits and cinnamon rolls were warm! Great experience!

I wish I knew her name at the front desk but she was an absolute delight! We were there for 1 night…read morefrom the 18-19 of this month. She checked us in and out in the morning. Very easygoing and friendly people all around. Everything was clean and met our expectations. For a simpler hotel stay, this is a great choice.

This Best Western wasn't our main hotel while we were in Austin. We flew in a day early and hung…read moreout in Bastrop, taking in it's restaurants, distilleries and breweries. So since our main hotel wasn't quite ready for us we made a leisurely stroll to this hotel for a single night. The hotel was nice and clean and the service was quite good and friendly. No complaints at all on our stay here. It was quiet all night which we can't always say as our fellow guests aren't always so considerate.

The pool was filthy and the hot tub was so disgusting I didn't want to get in. The heater was so…read moreloud and I could hardly sleep. The carpet was damp as well. Good Bathroom Amenities.

Front staff was very nice first off. There was hair in the bed and not just 1. May of the hairs…read morelooked like hairs that I should not describe in this post. There were two stains on the floor one looked like vomit and the other looked like feces. There also were a few bugs. I left and went to a different Hotel. I requested a refund and was directed to email the manager. The manager is absent and does not respond. I have made multiple attempts to get a hold of the manager and discuss this issue prior to writing this review. I have received no email response either. I would not stay here. it appears from other reviews this is a trend.

This hotel is an absolute dump!!! The management has obviously given up on this property. The…read moresink, tub and floor were dirty and the water drained exceptionally slow. The window had mold and another type of funky fungus growing on it. The beds were mediocre and only one pillow had a pillow case on it. There were people hanging out in the parking lot and drug dealers walking around. The smell from breakfast was horrific! Stay far, far away from this one!!!!!

BED BUGS DO NOT STAY HERE…read more Received hundreds of bed bug bites all over my entire body. This place is absolutely disgusting and anyone with good sense will avoid at all costs. Just had to spend hours decontaminating all of the belongings I had with me in the room. Horrible experience.

We stayed here for two weeks the last day of us staying here they told us they had someone coming…read morein to the place that me my husband and our babies (one year old one month and a 9 year old.) Where staying at mind you our whole life is in that room so last minute we had to pay for there mistake and move our family that was in the kitchenette room two bedroom to a one bedroom with no kitchenette. Oh they also kept coming by to clean the restroom even when we refused I told them we have babies a sleeping but insisted on coming in and banging on the door. Roach hotel as well! WOULD NOT RECOMMEND!

I'll give the hotel a 3 because it was mostly clean. Also because the "breakfast" was terrible and…read morelaughable. There were 4 of us and only 2 cellophane wrapped honey buns, likely purchased at the gas station next door, and 5 or 6 bite size muffins. I mean one bite muffin.... There were also some flavorless apples in a basket by the desk and a toaster. When breakfast is advertised I expect a breakfast to help get me going in the morning, especially when we pay more for it . And we expect it to feed at least a family of 4! There were cigarette burns in the sheets and several several several beer bottles and cigarettes on the balcony by the room doors. Crickets made themselves at home all over the inside and outside areas. The pool was too dark after dark, all though the sign said it is open till 10pm.

Needed a place for me and a buddy on the cheap. Thankfully we found this place. The young man at…read morethe front desk was nice and accommodating. The cleaners were friendly, too. Lots of ice without a bad flavor. We saw not a single roach, sad if you are hoping to see all the ones mentioned in other reviews. If it makes you feel better, we did have 3 moody flies that kept to themselves. The room was clean at first sight. When you start to look closely, you find all the things you see at any older motel off the highway in a small town for a room under $100 a night. So why bother to inspect so closely and act all uppity in shock when you find these standard issues? Oh, yeah, because we are some entitled SOBs, aren't we? Yes, this is an older hotel in need of an update, but then where would we stay for under $100 a night? Oh, my. There are other places in town not as much in need of these updates. The outlet between the beds was as loose as my girlfriend. The plug kept falling out like her 10th baby. But there was another outlet just behind the night stand. The air from the air conditioner fills up the curtains like a tramp's skirt on a subway grate, so bring some old books to prop against them so the air gets into the room, instead. The roaches will appreciate a cooler room. It was a quiet room. We played annoying music but no one complained. Our fridge was missing a leg and each time we opened it it lurched at us like a brain-starved zombie. Made for a fun game of catch the beer before it tumbles out. They cleverly removed the smoke detector to let us assume that our room was being watched by a 2 way mirror instead of a hidden cam. We had no black mold in the room, so when we woke up coughing, we had to blame it on the pot we dreamed of smoking instead. The light in the bathroom didn't work, so we couldn't see the blood stains on the shower curtain. It was so disappointing. There were no bedside lamps, so the lighting wasn't as comfy as the places in town that charge a few dollars more. So go stay at those places if this is going to be an issue. The water was hot enough we could have boiled lobsters in the tub. Thank goodness there was a knob to control the heat. I didn't say the knob stayed on the whole time, but we got a room for under $100 a night. I can deal with a shower water knob falling off. There were some stains on the bottom part of my mattress. If they were sex stains, I sure would like to meet the folk responsible. They got some talented positions to make those in the locations I saw. The beds were comfy and each had 3 pillows. Great for the big egos that stay here. I'm so glad to hear the people say they won't stay there again. I would hate to come across them next time I do. They complain about the small seating area for the breakfast, like you can't take the packaged danishes and cup of coffee to the room to keep the bugs entertained while they watch you eat. There was a pregnant woman who complained the place was so bad I think she miscarried.

This is where I stay when I attend races at the Circuit Of The Americas. There were some…read moremaintenance issues that need to be addressed, but everything worked and we were close to historic downtown Bastrop. The price was good and we slept well. The manager, Janet, was helpful and friendly. When we go back to Bastrop, we will probably stay there again.

black mold on the bathroom. broken fridge. mattress appeared ancient and filthy. the room smelled…read moreawful.

Very run down. Very overpriced! Roaches crawled on me during the night and were all over the room…read more The toilet was not seated and rocked when using it.

Wow, what a dive. It was a cheap place to stay in every sense of that word…read more This hotel is old and run down. We had to jiggle the door to get it to a point where we could lock it. There's no elevator, so you have to lug your bags upstairs if you get a room on the second level. And the free breakfast consisted of two types of cereal, the usual "make your own" waffle stuff, prepackaged pastries and coffee. There was no tea and not much selection in general. On the positive side, we stayed in several hotels during our trip to Texas and this one had one of the largest rooms of the bunch. It also came with both a fridge and a microwave which is a huge plus in my book. And like I said, it's cheap. It cost us half the price to stay here that we'd been paying in other hotels. And though everything was pretty run down, I have to admit that the room was clean. ... Oh, and the wifi worked like a charm. That's another thing that was better here than many of the other hotels we were in, but I'm guessing that's in large part because the kind of clientele that this hotel serves probably doesn't hop online all that often. There is a pool, but we didn't have time to check it out. I only stayed in this hotel because everything anywhere near Austin was full thanks to SXSW. While I've experienced better, I have to say that for the money, this is a pretty decent deal. Just be prepared to jiggle the door if you want to lock it. And bring your own breakfast.