When I made my reservation via the Choice Hotels website, I used Choice Privileges points to reduce the cost of my room, and I specifically requested a mobility accessible room, because I have multiple mobility challenges. Generally, This ensures that if a hotel has a broken or no elevator, I am assigned a ground floor room. In this case, I was placed on the second floor, so I asked the clerk who checked me in on Friday where I could find the elevator. She stated to me that it was out of order due to the hotel being under renovation. I explained to her that I had specifically requested an accessible room and could not possibly carry my things to the second floor and then back down in the morning. Her response was to tinker with her computer, and offer the excuse of "well, perhaps the third party reservation...." I interrupted her and reminded her that as a PLATINUM MEMBER, and a Choice member for over 10 years, I do not use third party sites to make my reservations, I make them directly via the Choice Hotels website. I then pulled up my confirmation email which clearly states that I have reserved a MOBILITY ACCESSIBLE King room to show it to her. She looked at it for a second and claimed to be unable to see where it said I had reserved a handicap accessible room. I enlarged the email a little further and pointed with my finger to where it said MOBILITY ACCESSIBLE, at which point she admitted that, yes, indeed, I had requested an accessible room. Her next excuse was "I'm sorry, we are overbooked, so I don't have an accessible room available, but I can put you on the first floor." I refrained from telling her what a nitwit she appeared to be, because clearly the terms "mobility accessible" indicate the need for a ground floor room in a building without a working elevator, which should be obvious to both any moron, and the hotel's computer system. Certainly for a Platinum Member whose ENTIRE HISTORY, going back more than a decade is ALWAYS for accessible or, in the case of hotels without elevators, ground floor rooms. My friends, who didn't request an accessible room, but are quite elderly and presumed a working elevator in a multi-story hotel, went with their belongings in search of the elevator, found none, returned to the desk, inquired of the clerk (the same one who checked me in), and were told that the hotel has no elevator. So to whom did she lie? My friends or me? I am leaning towards me, as, like my friends, I saw nowhere on or in the building that could contain an elevator. Let me assure you that being fed bullshit, as your clerk did multiple times, does nothing to earn my return business.
The snack machine appears to have been empty since sometime in the 90s, and the soda machine appears to have last had display sodas put in around that time, and I wouldn't have risked any sort of poisoning from the consumption of rotten, fermented, or rancid drinks out of that machine!
As to my experience in the hotel once I was in my room, the auto-closing springs need to be reset on every door in the building, or else some sort of buffering fabric put on the doors or the jambs, because I assure you, I was awakened every time someone in the room beside me, the two rooms across from me, or the rooms above my next-door neighbor and myself went in and out, as the steel doors SLAMMING against the steel jambs are both loud and jarring. Similarly, I was repeatedly awakened by the ineffective click of someone trying to use their keycard to enter my room, which was, of course, securely locked. For a facility "under renovation" I saw no signs of renovation anywhere, but that was likely just another piece of bullshit from the clerk trying to explain away your hotel's failure to properly place me into the room I reserved in the first place.
I prepaid my reservation, and I understand that my card was run for "incidentals", which is fine, however there are TWO charges, one in the amount of $25.00, and one in the amount of $28.44. The 28.44 is already showing as credited back, however if the $25.00 is not credited back by March 7, 2023, there is going to be a big problem, as I slept in the room, I don't recall even using a washrag, thus there should be no incidentals charge, and there should be no upcharge for an accessible room under ADA guidelines.
It is unlikely that I'll return to Bastrop, as the event I was attending was a wedding at a festival I cannot attend due to severe allergies to the pollen in the area, however if I do, I can assure you that I'll go across the way to the Comfort Suites and pay the extra for the service that they ALWAYS provide to Choice Members. read more
