I understand some smoothies, having ice chunks, but ice boulders is unacceptable. After reading reviews, I see that this is a recurring theme. I don't know what needs to change for the service to improve. read more

Tropical Smoothie Cafe - A BAHAMA MAMA™ - Juice Bars & Smoothies Near Me - West Bloomfield, Michigan

Once again, you are not mixing it in the blender long enough, there should not be ice chunks that block the straw. This is an easy fix. Come on! I put it in my blender at home and it was great. Just like it should be. Mix it longer! read more

I walked into tropical smoothie & there was 2-3 people in there . No problem . I wait my turn & take my order and then go sit down. I ordered 2 sandwiches & 2 regular degular smoothies with nothing added. As I'm sitting I notice it starts to get busy and people start walking in to myself I'm thinking "Good thing i got here when I did." Boy was I wrong.... IT TOOK ME almost 40 minutes to receive my food . If they had let me know that before I ordered I would have gone somewhere else . But I had already paid & they told me that I couldn't get a refund . So I waited patiently . Watched people place orders and come in and out with their food & still had nothing. I won't be returning. read more

Tropical Smoothie Cafe - 4:51 I still hadn't received my food . - Juice Bars & Smoothies Near Me - West Bloomfield, Michigan

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Probably the worst experience I have had at a smoothie place. The place was understaffed, the employees were reading the ingredients of an order while making it as if they had never made anything before and there was no sense of urgency despite many people in the store and ordering. I'd recommend going Across the street. read more

Went to this location for the first time and it was empty around 5pm. The older lady working the front was very kind and made some recommendations that were helpful. She let us substitute blueberries instead of strawberries for the strawberry/banana kids smoothie. The minus two stars is because the drink itself was much watery than the texture of thickness I am used to from other Tropical locations. And I ordered two drinks...both were quite watery. Regarding the kids smoothie, idk if it is because I subbed for the blueberries but even so it tasted more like juice than a smoothie. Other than that, the lovely older woman was the best part of my visit there. read more

Back for a sweet smoothie after some dinner around town. Got the peanut butter cup and a chia banana boost with peanut butter. If there's a tropical smoothie cafe nearby after dinner, it's my kind of dessert. Good as always at every location. It's my end to my evening meal and dessert. It's a cozy location of all that we have been to so far. Bench seats, regular and high top seats too. read more

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I do not come to get smoothies often, but this is the Tropical Smoothie Cafe I typically go to for my smoothie fix. The individuals who work here are pleasant, and seem to know how to get out the product in a reasonable amount of time. I love the peanut butter cup the most, and even though I would love to try other flavors, I always end up with this flavor and it never disappoints. It is so delicious I drink it in five minutes, which is the reason I do not get smoothies more often. We also ordered the beach bum, which was refreshing fruit with chocolate. I would love to try more flavors and the food smells really delicious. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - West Bloomfield, Michigan

go to the next nearest tropical smoothie this location has no sense of urgency takes 30 mins for one smoothie everytime

This place is the slowest worst tropical smoothie I have ever been to , I live 2 min away and have lived here for over 10 years it's always been like this they always have this one old lady working who is rude and does not care about anything she's doing she doesn't even fully blend the smoothies she makes and don't even try to get a add in I called for an energizer and fat burner to be added and found them in the middle of my cup not blended nothing. I'm glad a beyond juice opened up right across the streeet because the only reason anyone ever comes back here is because it's the only smoothie place nearby. Something needs to change because why even work here or be open if ur gonna run a business like this. She literally has 3 orders right now and is sitting here talking to someone in the back about the best places to eat. There's a smoothie sitting in the blender now for 20 min. My mom asked for a smoothie before work and I've been here for 30 min now waiting on A smoothie . 1 smoothie . She needs to be fired. Even when u ask nicely how long it'll be until get a vague answer like " trying to work on it". If ur gonna work then work do it right get off ur ass. I promise I will leave a bad review everyday till this women is fired or something changes. This is unreal. Your store is shit and everybody in this area knows it. We're just forced to get yelled at and wait an hour for a smoothie because you're the only tropical here . If I could leave this review with no stars I would. read more

Tropical Smoothie Cafe - This women needs to be fired . Do better management. - Juice Bars & Smoothies Near Me - West Bloomfield, Michigan

I have had problems multiple times with an employe. Terrible customer servic, talked loudly about my husband I to other coworker because we asked for a thicker smoothie. I went tonight and she put TWO pieces of chicken in my quesadilla. read more

Well when your treated a certain way at alllllll other locations coming in here and being charged 3$ more for the same exact order is ridiculous!!!!! Dont go to this location!!!! read more

Overpriced and owner is a jerk. They trick you into buying more. I will not be getting anything from here again.

I wouldn't stop at this location, employees don't know what they are making or may not be following exact ingredients. Most recent smoothie purchase was horrible. Waste of $8 read more

I've yet to have a bad experience at this location I found the staff super helpful they helped me figure out the app and were really nice about it. At times this location has been slower but I don't blame them because they've lacked staff in the past but the smoothies and food have never been bad or weak the worst they've had been average if not average they were good or even great. But it seems like they got a wave of help so hopefully they keep up this good work. The manager Marsha and the new hire Cory were super friendly and helpful In figuring out the app and being patient with my order read more

Terrible place. Lady working there, was rude and lazy. Very slow service Ordered our smoothies and they gave us the wrong ones. That's almost $12 Will never be back again read more

I've come to this location a few times, since my parents live nearby, usually to redeem birthday freebies, ha. We went on my birthday this Friday and I got the acai berry smoothie, which was quite tasty. Counter service is usually good as well, and although it takes about 5 minutes to get your freshly made smoothie, it always tastes good. I'd frequent this location more if I lived in the area. read more

I know we are in a pandemic, but I've been to many Tropical smoothie cafes in Michigan to deal with this one. It's is the worst one I've been to. Boxes sitting next to the cash register. Multiple paper copy signs for you to read that look old. Also they charge extra for the kale apple slaw, which no one else is doing. I'll travel an extra 5miles to get my food at the Grand River and Drake location. read more

I usually go to this place on weekend mornings, its not too crowded in there during those times , hence not much of wait time . My go to is sunshine smoothie or the watermelon mojito. The service was okay , could be better . read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - West Bloomfield, Michigan

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Love the smoothies...however, this location is terrible!! While normally slow, I put in an online order and was given a 10 minute wait time...ok, that's not bad. What is bad is when I get there after 10 minutes have passed & they haven't even started my order! While waiting another 15 minutes for my smoothie, a door dash driver came in to pick up an order that was placed 45 minutes earlier & that wasn't started either. There were 3 guys & the owner working and they couldn't keep up. It's a shame because this is close to my home, but I will drive to Novi to get my smoothie before I come back to the West Bloomfield location. read more

Rude. Rude. Rude. Scam. Scam. Scam. It is a scam if you ask customers to take a survey for a $1.99 smoothie, then the staff does not honor the coupon code. Their response when you present the code "I don't know what that is... I have never seen that in my life". You read the directions to them and their response "I don't know how to input the code, we have nothing on our register to do that". The young man stated that he was the manager but had no "idea" about the code. Train your staff TS!!!!! read more

If I could give a one star review I surely would.I don't even know how to begin to tell you about how deplorable the service I received here was.I will start off with saying I have very severe allergies that I expect to be accommodated with the egregious prices I pay at tropical smoothie.Not only did the cashier say she could not accommodate my needs but she was very unapologetic about it.Adding to my awful experience I waited 40 minutes for a couple of drinks...That is simply outrageous!Please do yourself a favor and take you businesses elsewhere. read more

Driving around I found this place so we stop for a detox smoothie. First impression was the floor, it looks like no one sweep the whole day. All chairs and tables were against the wall but look sloppy. The place was busy and we had to repeat the order twice because when we told the cashier what we wanted, she started taking an order by phone. Weird. 15 mins later we got our detox smoothie and left. I wish the place was cleaner and the customer service better. read more

So so so slow! I've been here before and had slow service, but didn't know if it was a fluke. Walked into grab a smoothie for lunch today. Saw several people sitting around without food, and two people behind counter making things. I asked how long it would it take for just a smoothie, and was told 12 minutes. At that point I walked out, did a rapid order on my phone for Panera across the street, and my Panera food was already waiting for me when I walked in the door. I love tropical smoothie Café, and visit two locations near my home that are never an issue. EDITED TO ADD: I now use the TSC app, order ahead, and it's right in the cooler waiting for me. Much easier! read more

If I could give less than one star, I would, happily. I've had the misfortune of ordering from this location twice; once by accident because their app (which had always defaulted to the Novi store) suddenly picked theirs instead, but the second time (against my better judgement) was out of convenience since I was on that side of town. When I arrived in Novi and they didn't have my order, I checked the app history and discovered that the order had been placed with W Bloomfield instead, and by this time I was almost to work and had no time to drive back in that direction. I called the store and talked to the manager, only to be told that the only way she would refund my money was "if she could sell my order to someone else", and that my loss was not her problem. I sent an email to corporate, only to receive an email back from the same manager stating, once again, that it was not her problem. She was extremely rude from the start, and assured me that "that's how customer seevice works". Funny, I've been in customer service my entire life and I'd have gotten fired for any one part of what she did. Second visit, I arrived at the store several minutes after my order should've been ready, only to receive a dirty look from a woman sitting in the back playing on her phone and who promptly moved out of my line of sight. I waited nearly ten minutes, finally yelling out asking if SOMEBODY could help me. A girl finally came from the back (different person) who was very pleasant but had no idea what I'd ordered or where it was. At first I only got the smoothie, then she finally found the sandwich. Needless to say, I'd rather scrape up some roadkill and eat it raw than ever step foot in this store again. read more

Moving my review to a 1.. ordered carry out on line. Picked it up and got back to work only to find it was a wrap vs the bowl I ordered on line. I called and was told they realized it was an error after I left. This was an online order, why not call back? You have my number from the online order. I went back to get my bowl and asked for a refund because I had to come back. They gave me an unapologetic "no". Last time at this location; I'll go to Novi next time. read more

The worst Tropical Smoothie Cafe I've ever been. It's too bad this is the closest store near my house. They make my drink wrong 99.9 percent of the time. I'll never go back and will go to the Southfield locations read more

This location is close to my house but because the smoothies are so watered down i choose to go to the locations in Southfield or Bloomfield Hills for creamy great ones! Stop being cheap and win a customer back read more

Free food and free smoothies for the rest of my life I wouldn't step in there. Carpet in the back room wth. I've never seen somewhere that makes food and smoothies have a carpet in the back room where they prepare there food. Disgusting and no wonder it smells so bad. Very very dirty environment. HORRIBLE SERVICE! read more

I can always rely on friendly service, the owner knows my order n will just ask if I want my regular this morning. Peanut butter banana crunch flat bread. read more

My boyfriend and I were really pleased with our experience at this location, the smoothies were delicious, staff were awesome, and the restaurant is clean. Yes it is slow, but that is something that I have experienced at all Tropical Smoothie Cafe's that I've been too, and they have all been worth the wait! read more

Worst Tropical around. No staffing and the main manager is so rude. Ordered a Jetty Punch 20 mins ago and still waiting. One smoothie. Trust me drive the extra 10 mins to the Wixom one. read more

Genuinely this place is absolutely disgusting. It took till the 3rd or so visit just to pass a health inspection. The manager is an absolute nightmare and has literal skin flaking off her neck into the food and smoothies she hands to customers it is appalling that this place is still open. Please just make the drive to another location not to mention you'd wait more time waiting at this location then driving to another location. read more

I came here on Monday, April 22 at about 6:30 PM and it took about ten minutes for me to get my health nut smoothie with whey protein and extra whey protein after I ordered it. I appreciated that they gave me the excess smoothie in a smaller cup and it's surprising that other locations don't do this too. I often wonder what the other locations do with the excess smoothie-probably throw it out, which is super wasteful. The gentleman who took my order was friendly and warm and we had plenty to talk about thanks to my Cork Town Race t-shirt. So, the customer service was good and the smoothie was delicious, but it took an awfully long time for me to get it. There were two people waiting for their smoothies when I walked in and there was also a family of four who were waiting for their food. It looked like they only had two blenders in the back with only one of two people making smoothies, so it's not surprising that you have to wait a while to get your smoothie. The other person was making food orders. I can't overlook the fact that the men's bathroom was filthy with paper towels and toilet paper all over the floor and there was no soap. It wasn't that the soap was empty, there was literally no soap-no soap dispenser, soap bottle, bar of soap, etc. No soap is probably a health-code violation. read more

I am addicted to their Acai Berry Boost. No, seriously, I need an intervention. This tall, dark purple item, which sells for $5 and which I order without added sweeteners although you might find that too tart, is guaranteed to give me at least 3 excruciating brain freezes every time. Why do I do that to myself? It helps to sit down with one of their delicious sandwiches or roll-ups and pace yourself that way. In fact, they've become one of our favorite lunch stops when we're out. Their proximity to Hiller's, Costco, PetSmart and a host of other frequent shopping destinations makes them just too convenient. Highly recommended. read more

Horrible service I have waited 17 minutes for a smoothie, yet it's not ready but 2 other customers got theirs And the employee tells me, "there's nothing I can do, there's an ice issue" Absolutely ridiculous, slow and rude! read more

Unlike most smoothie places, tropical smoothie has options! By options I mean, you can go in and get a supercharged fully loaded smoothie for under 300 with no sugar! I got the triple berry oat, ground flax, Acai berry, pomegranate, peaches, ice, multi vitamin and whey protein! This was the perfect healthy treat after my workout and at the size they offer it will keep you full till dinner! Defiantly like supporting this location too, it's tucked away in a dying strip mall off haggerty. I recommend this if your looking for a delicious treat for lunch or if your trying to watch your weight... Btw food is very good too. Must try :) read more

If I could give less than one star I would. I frequent many many tropical smoothie café's and this is the only time I have had such a bad experience at one. The managers refusal to honor coupons was absurd. read more

Smoothies are great as well as the food. Love the strawberry banana. Only problem is never have enough staff and I just always happen to get caught behind a line and it can move a little slower sometimes. BUT worth the few extra minute wait. read more

My review is based on the smoothie I had which was very tasty. Must try the Avocolada Smoothie.

This is the worst tropical smoothie location! It has been 25 minutes and we were the 2nd people in line to order a smoothie. They are very slow motion about everything. read more