I stopped in for a late lunch with a friend. Inside is bright, colorful, and clean. It was pretty empty. I ordered a chicken quesadilla. My friend ordered a buffalo chicken wraps. We both got the sunrise sunset smoothie. Everything came out super fast. I loved my quesadilla and my smoothie was delicious. My friend enjoyed her food as well. The staff was friendly. Unlike the Rivers Avenue location, this one doesn't offer a military discount. There's limited parking in the front, but there's a small lot behind the complex. read more

Sorry, but this was the worst Tropical Smoothie I have ever been to. I walked in and it was busy, but there was no acknowledgment or welcome at all. No welcome to Tropical Smoothie. No hello, not even a glance to say I see you there. Absolutely nothing. I stood in front of register with my family (no one else in line) waiting to order, no one would even acknowledge us. After 10 minutes of being ignored, I decided to leave. Probably for the best. I saw one man making an Avocolada smoothie ... poured it into a cup. Then with the same pitcher, didn't bother to rinse it just began to make a red smoothie (I think it was a Paradise Point.) I think you are supposed to at least minimally rinse the pitcher to prevent cross contamination. Either way, not the cleanliest place. This Tropical Smoothie was the worst customer service I've ever experienced. read more

Tropical Smoothie Cafe - Store front 7/12/26 - Juice Bars & Smoothies Near Me - Mount Pleasant, South Carolina

I am never one to add a bad review. I have worked food and bev for the last 16 years, I get it.. but this specific location has been disappointing on numerous (if not every) occasions and after the interaction I had tonight, I will probably never be back again. Not only do they mess up the order(every time) but the employees are completely disrespectful and throw a fit when they have to fix THEIR fuck up. read more

Chris and namakayla (spelling?) are so nice and helpful!! We had questions and they were helpful. The green island detox is our favorite! 190 calories. Naturally sweetened no added sugar. Tastes great! Great location. Near the shops and hotels. Very clean restaurant. read more

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This chain has hearty alternatives at a good price point. Smoothies are very good and consistent. The service is the challenge. I didn't feel welcomed and when handed did order, it bordered unfriendly. read more

the absolute worst customer service i've ever gotten, the workers were so very mean to me and my friend our feelings were hurt over the harsh service. all we wanted was açaí bowls after the beach! :(((( read more

I was almost afraid to stop at this location this morning based on the reviews but I had a wonderful experience. Great customer service! Give this place another try if you've had a bad experience in the past! read more

Excellent service, our food is always on time, the wraps ands salads are made with fresh ingredients. There are a variety of smoothies to choose from and we appreciate that we can choose to add or remove ingredients if we want to. read more

Good food, great flavor, good service! Super quick and friendly atmosphere. I was a bit skeptical going because of the reviews but I was pleasantly surprised when I got my food. Will go here again! read more

Service was great, smoothie phenomenal. I'm a big trop smoothie goer. I ordered a kids CHEESE quesadilla... what did I get? Chicken cheese quesadilla. I'm a vegetarian, hence why I got JUST cheese. They put HELLA chicken too. Hope they didn't charge me for it. Fuck this place. read more

Sandwiches taste good but as is the norm these days, they are mostly bread. Literally 1 & 1/2 slices of meat on my turkey sandwich. For $7 you can buy a pound of meat. Instead, you get a bread sandwich. read more

I wish I could give this zero stars. The lady working the register was incredibly rude towards the group I was with and kept muttering rude things about us. The lady had a hickey on her neck and was overall terrible and not helpful. The word best described for her would be "bitch." I will not be coming back. Just be nice, even if you're having a bad day, because that is what you are paid for. read more

Love Tropical Smoothie Cafe! SO nice to have a healthy place - love the detox island green! The staff is great. Mairika is another reason love this location. She's kind & professional and remembers my orders - and in today's world kindness is everything! It brightens my day picking up my daily detox! My daughter loves the peanut butter cup smoothie. read more

Someone must have died because it makes no sense that the girls behind the counter are so miserable. Why are you in a customer service role and can't smile even a little bit. Awful experience. I won't be back, that's for sure. The owner has also turned off reviews on google because he must have been getting a ton of bad reviews and his responses are evident that he doesn't care at all about his customers. This business won't be around for very long... read more

I've only tried the Mt Pleasant location of this wide chain eatery. The smoothies are solid. The Island Green with an add-in is my usual order. Often, I order a flatbread during the lunch hour. I appreciate the flatbreads are usually warm, fresh, and (usually) not drowning in pesto sauce. The real problem this location seems to face is staffing. If you want your smoothie with a side of disaffected teenager, this is the place. Daytime trips are usually more enjoyable because I believe the owner/manager (?) is on duty. An evening visit isn't worth the rudeness and slacker attitudes you'll encounter. read more

Yikes. Another user commented that everyone working seemed so miserable it's almost like someone died and they nailed it. No hellos, no smiles, no how can I help you etc. Everyone was just so unhappy. I can get over people being miserable but the service was equally terrible. My friend and I both ordered a smoothie for In Store, gave our names and sat down. 15 minutes goes by and the store is empty and we hadn't heard our names called or anyone step out. My friend went to investigate and found our smoothies just sitting on the counter. They were labeled for "in store" so there's no reason why they didn't call out our names at the very minimum. To top it off, tables were dirty and the trash can was overflowing that people were just placing their trash on the table next to the garbage. I've been to lots of Tropical Smoothies and this one is not up to the standard. read more

I really, REALLY wish these franchises could improve their customer service. I've been to locations in three different states and would describe my overall experiences as inattentive and disengaged. This one does not fall outside that description. Also, I grow so tired of all the signs that these franchisee feel are necessary to post. Train the employees and you will eliminate the need for 80% of the signs. I don't mind reminders or labeling spaces for delivery versus pickup. I'm talking about the ones that feel like they're scolding me because previous customers screwed up. They probably screwed up because the employees don't smile at you, greet you, make eye contact, show urgency and awareness while responding and anticipating customer's needs. So when customer's are left to figure it out/fend for themselves, mistakes are made. Don't make signs to compensate, call an employee meeting and teach your team customer service skills. Managers should work on the floor and ensure these behaviors are consistently taking place. Nevertheless, at least make sure they are wearing a uniform that differentiates them versus the customers. No one at this location had on anything identifying themselves as an employee of Tropical Smoothie. I know it's a scathing start to the review but c'mon, get it together. Here's the details, in short: 1.) Made online order for pickup, given time of 1:27 for pickup. 2.) Head inside location at 1:30 pm. See drinks in pickup but not food. Observe food prep person engaging more with the smoothie person than the actual making of orders. Seems chilled and relaxed, unencumbered by the large group of customers waiting inside. 3.) See a gaggle of girls ordering, who came in after me, receiving food orders. 4.) I have to get food prep person's attention who directs me to the food pick-up. I tell them the order that is sitting there is not my name. Food prep person asks what I ordered, wanders to the screen that pertains to the orders and looks confused. 5.) I've already wasted my time doing this review but this scenario goes on and on. No follow-up for me about where my food is aside from insinuating that I don't understand the pick-up procedure. 6.) Eventually, after further prodding and refusal on my part to go through an order with someone else's name on it, food person comes to the pick up area and hands me the bag. I guess they put the wrong receipt/name on the order and it was mine this whole time!! No apology, no "how can I make this better?"...nothing. So here is my official Dear John letter. We're done, forever!!!! read more

Absolutely terrible. If I could give one star I would! I placed an order for delivery and didn't receive any of the food I ordered. When trying to call the store nobody ever answered. read more

We quite often come to this location but it has never been this bad. First while we were getting our order taken the guy taking are order just walked off. So another employee helped us finish our order she was the only decent worker there. We quickly got our smoothies but waited around 20 minutes for our food. While we were waiting on our food we could see them making it the guy making mine a peanut butter banana flatbread first got a banana on his knife and was hitting the knife against the flatbread. The bananas are normally sliced he stopped making it and started on my brother's sandwich. He put the bread in the toaster and when he took it out it was burnt and made the whole restaurant have a smell of something burnt. He then proceeded to poke the bread to see how burnt it was. After that he started to pick the burnt edges off. He didn't make another one and just finished it. However one of the two kind ladies working re made mine for me after she saw it cause he left it out and there were flies on it. Finally 25 minutes later we had our food. Normally I would have asked for them to remake the sandwich but we had already been there so long I didn't want to be in there anymore. I will not be returning anytime soon. read more

Tropical Smoothie Cafe - Turkey Bacon Ranch Sandwich - Juice Bars & Smoothies Near Me - Mount Pleasant, South Carolina

They need to update their hours to say they close at 8 not 9. Went to the door employees were inside door locked and I watched them not let multiple customers in when they tried the door after me. read more

Employees denied a disabled Veteran, who cannot physically wear flip flops due to a service-connected disability, the free smoothie promo because he was not physically wearing flip flops! Humiliated him in front of over a dozen customers. read more

I just...love it. My fave combo is a detox island green with 1/2 turbinado (or none if I'm feeling REAL healthy) and a buff chx wrap. The wraps are always fresh and pretty light, which is hard to do when its a buffalo chicken wrap. I usually feel heavy and gross when I eat things like that but this has grilled chicken and a light ranch so its perfect. The smoothies are a meal in themselves, and you can add tons of cool stuff like probiotics or vitamins. I often order for delivery at like 730AM and have the smoothie for breakfast and leftover wrap for lunch. This place is one of my go-to's! read more

Suzee and Mo were awesome! They prepared excellent food and smoothies and were and absolute pleasure to speak with! It had been a long time since I went to Tropical Smoothie, but I will be back soon! read more

Delicious! Always fun in this location. Daquan was dancing when we came in and had a great attitude, brightened our whole day :)

I ordered a to go order for some flatbreads with chips and drink for 2 of my cousins and myself. Turns out once we opened the packaging, the flatbreads were completely burnt. We asked if they could re make them and the lady said no with an attitude. Then we went in and talked to the manager and said they don't do that. Meanwhile, I called another Tropical Smoothie in the area who told me that they would re make it for us. I am done with this store and their customer service read more

Smoothies from here are so good and fresh! They use all fresh fruit so it's way better for you than other smoothie places! My go to is the island green smoothie and the southwest wrap. Both never disappoint! read more

I thought only I had a bad experience when going to this tropical smoothie but glad to see I wasn't crazy. Me and two friends went to this location for a lunch. The workers were so unprofessional and clearly didn't care about customer service. We walked in and no one even acknowledged that we were in the store. There were 3 people at the counter and after one girl telling another guy to grab someone to take our orders for a minute he finally went. When he came back, no one followed behind him. Another minute later he finally went back and grabbed a girl. I'm pretty young and work in the food industry and was almost appalled at the way they acted towards costumers. The girl taking our orders almost looked angry we were even there ??? Once we ordered we sat down and waited for our food. There was 2 kids that looked like they were in middle school. My two friends and I could hear the 4 people behind the counter talking bad about them, and I'm sure they could hear too. One girl, who seemed to be the manager was so unprofessional my mind was blown. Talking so loud so everyone could hear her about how every worker was late and how everyone doesn't do their job... Meanwhile she wasn't doing anything either. My other friend who works in the food industry was also shocked about the experience in there. After seeing multiple bad reviews someone needs to get these workers in check and teach them what customer service is because I was shocked my read more

Horrible , polite to others but made me feel unwanted. I will never go back. I felt bad for even being in there. My favorite place to eat but I don't even have a taste for tropical smoothie anymore. I'm not going to say the reason I think it was , but I won't be returning. read more

Employees are absolutely clueless. Wanted to scan to get my rewards which the sign at the register explains yet not a single person in there knew what I was talking about nor did they care. Won't be using this location anymore !!! read more

i got the Baja chicken wrap and my lettuce was brown and bitter, the avocado spread was old tasting and I had to microwave the wrap Bc it was so cold in the middle. it seems to get worse everytime I go in. on a good note though the smoothie was great and tasty but I will still hungry. :/ read more

so disappointed. i accidentally placed my order to this tropical smoothie instead of the one i meant to, and when i called to change the location and get a refund, they would not give it to me. when i asked to speak to a manager, they never transferred me to a manager. the girl on the phone did say that because the app updated, it asks you twice about the location so they no longer do refunds on wrong locations. however, i did not order through the app and was not asked twice. when i told her this, she still did not refund me. this is ridiculous, $13 does not make or break a business, i am a college student and can't afford to waste $13 on food i'm not getting, and i should have been refunded. read more