We came to Tropical Smoothie Cafe on July 5, 2025@ 9:02 p.m. Upon entering the establishment the associate was slow to acknowledge that my son & I were even there. When she finally spoke to us she stated that they were closed and weren't taking any additional orders. We proceeded to leave and engaged in conversation in the parking lot with another gentlemen. A few minutes later, a car pulls up & parks. A Caucasian male proceeds to go inside & immediately starts to beg for service, meanwhile we are watching this unfold in real time. The associate immediately without any rebuttal locked the front door & proceeded to make the man's smoothie. Me & my son walked back to the front door to make the associate aware of this blatant display of preferential treatment and bad customer service. The associate ignored our presence at the door. The customer proceeded to pay while we continued to watch from the front parking lot. The problem is if she was going to open the door and provide service to another customer of another ethnicity, she should have then offered service to us as well since we were still in the parking lot.
As a retired and disabled combat vet, I would never spend another cent in this establishment nor would I recommend any of my fellow vets to patronize this particular store. Management was not receptive when I complained the next day and appeared to brush me off as if this was acceptable. He did not offer any kind of courtesy for the way we had been treated, even though I would have declined the offer anyway. Please understand, I expect nothing for free. However, it is good customer service to at least offer. read more