So I get all the way home, I paid for the sandwich but only the sticker for the sandwich was in the bag. I called there and Chantel answered said she will put me in the book and add a smoothie for my troubles. That was march 26. So today I go out if my way to collect, yes it has been awhile but it should still be honored because after all it was their mistake. So lm here and they can't find my name, she calls Chantel so they make my sandwich but won't give me the smoothie. Bad customer service. I will NOT be back to this one. I may have to update if this order is wrong.UPDATE: only one side and only one sandwich labeled! The employee obviously did not want to work! She had a bad attitude read more

Wonderful fast service. Was ready before expected. I ordered the Apple biscoff smoothie and got a breakfast sandwich with points. I also ordered a blueberry with whey and a turkey bacon ranch with jalapeño corn. Everything was delish :)) read more

These people are either fn slow af or they just don't gaf I just left there and they gave me the wrong shit twice. Just gave up and took what I got. read more

I was told today they could not add pineapple to my wrap. It wouid cross contaminate their grill bringing smoothie items over to the grill. ‍ what ?? The grill that cooks things ? Also didn't make my smoothie correct just an over all bad experience. read more

Tropical Smoothie Cafe - Food. - Juice Bars & Smoothies Near Me - Madison Heights, Michigan

I really enjoyed this location! I ordered online and my smoothie was ready way before the estimated time. The employees inside were very friendly and fast with orders. I liked the way the pick-up counter was set up as they attached my order receipt to the cubby so I knew it was being made. Large interior with lots of room to sit, and yummy smoothies! read more

Tropical Smoothie Cafe - Green Detox Smoothie - Juice Bars & Smoothies Near Me - Madison Heights, Michigan

After waiting 20 minutes for someone to take my order, they tell me they are not accepting cash (WTF!). When I asked why the answer was "I don't know". I think it is because the employees at this location do not understand mathematics and therefore do not know how to give the proper change. So, I drove away hungry and will never visit this rude, slow, and clueless place again. I would not recommend it. I am still waiting for a response from the owner on why they do not accept cash. BTW this place has no business having a drive-thru because it takes a long time to make the smoothie. However, you can take a nap while waiting. I am curious, why would they not accept cash? Are the employees stealing from the cash register? The bottom line is this: the food is above average, the service is criminally slow, and the price is quite high ($8.00 for a shake/smoothie). read more

I'm going to update my review. The attitude with the service was not necessary at all. I'm a firm believer to leave your bucket of shit at home where it belongs. When you work in service I know it's not easy but don't take that out on customers who potentially won't return. read more

The worst Tropical Smoothie Cafe ever! How hard is it to make a smoothie? Wrong order twice in a row. The protein powder was barely mixed in and the people on staff were rude to many people in line before me. I am embarrassed for them. This location is closer to my home but I will drive two miles out of my way to avoid this place like the plague. Oh yeah- YOUR MASK SHOULD COVER YOUR NOSE TOO! Where is management? Waste of almost ten bucks. read more

Whyyyyy. $12.27 for two smoothies- the Avocalado and the Bahama Mama- that tasted nearly identical. How so? Bland. BLAND. They were still thick but any flavor was watered down and plain disappointing. Both were pitched. Hi Bethany- there's no way to respond to you on your response.. we were there the 21st around 7pm or so in a black F150, paid in cash. read more

It took me 10 minutes to get through drive thru with one car before me. I could hear staff on the PA system before an unenthusiastic "welcome to tropical smoothie." I placed my order and then he mentions their card system is down - good thing I had cash. The smoothie cup is pretty big - good for the price tag. The smoothie is good, but it's nothing amazing. This was my first trip here and I'm not impressed. Don't know what the hype was all about. Doubt I'd read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Madison Heights, Michigan

So this place is one of the worst locations. I ordered online from this location because I was in the area. It's 4:00 in the afternoon and the inside is closed. The line is wrapped around and I arrived 10 mins after my smoothie should have been ready. I called inside to see what I should do because I have an appointment, they said that they would make it and bring it to the door. After 10 mins of me standing in the door while they had a meeting, they finally brought it to the door. They suck and I won't be back to this location. They didn't even apologize for being late. read more

Worst run store in the franchise. I rarely receive a recipe and my correct order is rarely written on the cup- I have no idea if I actually receive the supplements I am charged for. Also don't come here if you don't have a half hour to spend waiting. Hopefully someone can step in and fix this place to make it run like the other locations. Update: Still sucks, still have to wait 30 min for food, and since they don't mention it on their website, trying to save time by ordering online doesn't work since they do t do carry out or curbside and the drive through still sucks. You just don't have the choice to leave anymore. Go to 12/Mound, you'll thank me read more

Per the usual the service is always decent. The staff here was considerably nice. While we were in a hurry, the order was taken and serve in a very timely manner. The Bayou menu items have returned and I'm happy about this!!! read more

The people were nice and all but it took 25 min to get my food. It was room temp and they mixed up my order.

A classic chain establishment so nothing extraordinary to share. But, then again, you can't wrong with a classic?! I enjoyed their buffalo wrap (not driving friendly, very saucy) with a strawberry banana smoothie. read more

The girls were killing it in here! Lunch rush was ya sled. Yes there was some wait but they really made sure to talk to everyone to let them know where their order stood. Needed slight clean up but it was lunch rush so understood. Food was better than Panera read more

I cannot believe I spent $8+ on one of their bowls. Very stingy with the toppings and I'm pretty sure not a single thing in it was actually fresh. Really disappointing. To top it off, they left me an awesome surprise in it. Honestly, one of the worst things I've ever got from fast food/takeout. read more

Tropical Smoothie Cafe - How do you not see this when you're making the salad?! - Juice Bars & Smoothies Near Me - Madison Heights, Michigan

Quality is ok. Guaranteed you will wait at least 30 mins for just a smoothie though. This locations particularly slow...

Horrible service. Workers looked like they didn't want to be there, rolled eyes when asked for a side of sour creme for quesadilla. Also 2/4 smoothies weren't blended, whole chunks of ice along with whole chunks of fruit and vegetables. We asked for them to remake smoothies and they wouldn't do so. Only gave them one star because I had to leave at-least one. They deserve 0 stars. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Madison Heights, Michigan

Walked in and several Employees were working. No one said a word. Not even hi. Stood around for 10 minutes without being acknowledged and left without my order. Wait time is horrible and customer service doesn't exist here. This was on the afternoon of June 18, 2020. Can't remember the exact time but it was before 5pm. read more

I was in the area and placed an order to pick up an Island Green on my app.. I saw the sign stating the drive-up was open. I pull up to the speaker and stated I was here for up and was never told I didn't have to get in line with 5 other cars until I got to the window. read more

Just like all the others the issue is the drive thru wait time! Food is good and so are smoothies but this is unacceptable. Management and owners have got to get the drive they wait time under control! 20 minutes is unacceptable. It took almost 10 for someone to come to the speaker. There were 6 cars behind me and when able they drove off. I wont be back until this is made right. read more

Garbage customer service. Mold in ice machine and smoothie line. Moldy water pump and the blenders are really dirty

Definitely the best location I've been to so far! I was helped by Lauren and she was so sweet and friendly.... I dislike bananas and she recommended replacing them with cranberries in my Açaí berry smoothie and it was by far the BEST smoothie I've ever had! Thanks for the great service read more

This location is excellent. Get shakes and sandwiches few times a week. Entire staff is great and always friendly. I don't know employees name, she has purple hair (awesome color) but is always attentive and polite. They nail my order when they're slammed too. Fruit is fresh as well. I'll be sure to come back and Chubb up. read more

I'm actually shocked this location is still in business. It's bad enough that at 1:30pm it took an entire hour to get one smoothie. On top of that: after I gave the woman $10.35 for a $6.35 smoothie - she never came back with my change. When I went to the next window and asked for my change, it took another 15 minutes. They then came back with the incorrect amount. I was expecting four ones (as that's the correct amount I was owed) and the guy drops all my change on the ground. When I asked why there was even change when I gave the last woman exact change to avoid this exact situation and have only four ones: he stated this was the correct amount of change. I didn't want to yell at him because he's not the woman who literally took two fives, a dime, and a quarter from me so I just let it go. I understand having to wait due to it being busy, but what exactly is the explanation for not being able to count correctly? Or better yet, type numbers into a machine that does it for you? This place is a sad joke. read more

Don't waste you time or money this location is a joke! Don't order online and don't get it delivered, because you won't get your order... ya might get someone else's order... smh read more

Apparently food stops being served before closing? What? It's 7:55 so just smoothies? This has been the worst quality tropical smoothie in the area but after this I'm done with this one. I guess places got to lower standards to get workers nowadays. read more

It is a Beautiful day and lots of people in line But Great smoothly and more importantly thank you for being OPEN. Service was extremely quick. I think some people just like to complain. It is not Pre-made food. read more

This is one of the nicest Tropical Smoothie Cafe's that I've been too! I love this restaurant! They play nice music and have an incredible kind staff. My cousin and I always stop here whenever we're in the neighborhood. They just added Quesadillas to the menu and I highly recommend the Three Cheese Chicken Quesadilla and the Sunrise Sunset smoothie. My only complaint here is that the smoothie sizes aren't BIGGER! Can't go wrong with this place! read more

They seem to close whenever they want. Called one time at 9pm and they were closed despite hours until 10. Called again at 8:50 and asked how late they were open. Was told 10pm. Then while in the drive thru looking at the menu a little after 9pm was told they are no longer serving food. Received attitude back on the speaker when I said thanks for telling me when I called, then as I drove past the drive thru window she opened the window and as sarcastic as possible said your welcome. If you are no longer serving food at 9 why be open until 10? read more

Horrible tropical smoothie wait in line for 12 minutes to pick up two smoothies and they're not even made right it's such a shame that people don't get the right training to make the rice movie to satisfy customers stay away from this location.I threw my smoothies out the window because they were horrible thank you tropical smoothie for another horrible location read more

Physically walked in today... I saw at least 7 ppl working and service was super efficient! Thank you Lily & staff!

I would give this ZERO stars if I could. This LOCATION is horrible. They seriously mess up my order every.single.time. What is the point of adding your specific request online, when they don't even look at it anyway?? It's a waste of time. What is the point of putting in a time to have something ready, when you arrive 15 minutes after it and your food still isn't done?? VERY crappy location and staff that DO NOT CARE about their customer service. I do not normally write reviews, but after this happening several times, it may be time for a little more training at this location. read more

Received one of my wraps burnt and the smoothie was like water, door the items never againz

I would give 0 stars if I could. My coworkers and I ordered lunch online from the 12 mile Madison heights location. No where on the website did it say we would have to wait in the drive thru 35 minutes for our food. I arrived to tropical smoothie a few minutes before the order was supposed to be ready. The order was already paid for. the doors were locked and a worker inside was waving to pull through the drive thru. There was 15 cars in front of me. I spent our whole lunch waiting in the drive thru for 35 minutes. When I got back to work our food was cold and smoothies warm. I called to speak to manager and the manager was completely rude and hung up on me. I wanted a refund. I will never go a here again. I am still trying contact corporate with my concern. read more

Just waited over 25 min for 3 smoothies. I have NEVER waited this long for a smoothie order. I understand they are freshly made but I could have made them wayyy quicker. They tasted horrible! Kids chocolate smoothie tasted like water. Order supplements for all three and none of them had it. (I order them daily enough to know what the difference in taste is with and without supplements). Have come to this location many times and have never received such crappy watered down vile smoothies. Customer service wasn't the greatest as they said they couldn't hear us on Pa and then had us repeat the entire order twice and still didn't get it right.....needless to say I'll be contacting them for a full refund and finding a new location. Go to this location because of the ease of location for me but I can go to one that's 10 read more

Waited in line for 45 minutes and didn't even get the sandwich I paid for. I was sick of waiting and I doubt the quality of said sandwich. Two thumbs down. Will not be wasting any more time or money at Tropical Smoothie Cafe. With all the business you receive you should be able to staff appropriately. read more

so my smoothie tasted good. only thing is the girl handing off my smoothie was practically frowning and didn't say a word back to me lol. the service was exceptionally slow for there only being 2 cars in the drive thru... service is actually never fast here. sucks cause I love tropical and this location is convenient for me. I'm sure I'll be back in hopes things improve. staff could be a little more friendly. read more

this store is terrible. the service here is incredibly slow, and my order is typically not correct. not to mention the place seems understaffed, and the 4 staff members they seem to have are impolite. i've been here a few times and each time i was disappointed. read more