Unfortunately, I was super excited to try breakfast here and was planning to do an online pick up on our way somewhere else. The website showed they were open and it allowed me to place an order. Last minute, I had a card issue and glad I did because when we got to the restaurant there was no one there even though hours said they were open. If my order had gone through, we would have been very late if we had to wait for someone to get there and make our food! read more

Service is nonexistent with the two young ladies I encountered this morning. As far the young man left to do all the work while they ran their mouths, thank you read more

why tf is the girl attending in such a bad mood? Extremely rude and it's such a bother for her to have to take your order? I'm sorry but if you don't like your job look for another one and learn some damn customer service with that stupid ass attitude read more

Honestly tropical smoothie cafe serves such great food. It this very location that is the problem. It has to be the managers or people in charge that haven't done a good job. I've gone on numerous occasions and they don't have a list of ingredients. The cashiers are super nice about it and offer alternatives but it's still surprises me there's a list. There was a problem with their AC and I still haven't gotten a refund and am unsure when I will get it or if I will get it because I ordered online. This is the only location where I've seen these problems. read more

I LOVE tropical smoothie!! I've never once been disappointed. Every smoothie that I've gotten has been delicious. This location is very clean and seems well staffed and organized. read more

Customer service is lacking but I don't expect much from kids. However every time I've gone they are always out of inventory or don't have it prepped and are unable to serve it. When I got a smoothie with acai in it and an açaí bowl, they both tasted RANCID. I don't know if they're using old/spoiled product but it is disgusting. I don't know who manages this location but I'd suggest looking into someone more competent. read more

Pretty disappointed to show up almost 30 minutes after opening time to still find the doors locked and nobody inside even preparing to open. Did the opening time change and nobody thought to update the website and time it shows they open on the front door?? read more

Could definitely improve their customer service, we order to eat in and the lady wrote the order as "to-go" and she never even asked. We were sitting down waiting for the order to be ready and she brought it and threw it on the table and rolled her eyes as she walked away. This is the first time I visit this location and definitely the last one. We even left a gratuity tip. This was on 11/29/24 at 11:39 AM in case the business needs to know who the employee was. read more

My total was $45.63 I was trying to pay with a $50 bill. The girl said they didn't have change when My change was only was about four dollars. Nowhere in the store did It say they couldn't take bills bigger than a $20. And then they didnt have bananas, or lettuce; every time I come in they don't always have everything . read more

There is never a manager on duty. My food order was messed up, i asked for no tomatoes and they gave me 3 tomatoes! I have a severe allergy to tomatoes and I told that girl i did. the place was too loud as well and my cup was sticky. the girl that took my order was very rude and yelled across the store to use her name for a survey!!!! She does not know how to work at all. Unacceptable. read more

horrible melted açaí bowl , spoiled yogurt , asked for waters they put no ice and used sink water , customer service is horrible blonde brown haired girl was horrible and very rude. if i could rate 0 stars i would do not come here hr needs to be contacted horrible customer service and horrible melted bowls. after they remade the açaí bowl, and ice waters they THREW the bag and rolled their eyes. someone needs to get their employees in check! read more

Normally I'm a huge tropical smoothie fan. Will always take their smoothies over any other smoothie shop. I usually like their Buffalo chicken wraps but the last two times I have gotten them, they have been lacking. The veges are on one end and the little chicken and cheese are in the other. This last time was worse, wrap not only was not cohesive, it was loosely wrapped. And was halfway out of the wrapper. Pretty bummed about one of my favorite quick grab foods. :( read more

I placed an online order for an Acai bowl and added peanut butter and removed the coconut and chia seeds. The bowl was made incorrectly so I politely asked them to make it again. The young man was making another order so he asked the young lady with blonde hair in a ponytail to remake it. She was doing something near a trashcan and did not wash her hands before remaking my food. She proceeded to take my bowl and get a paper towel and tried to wipe the chia seeds off the bowl. When she couldn't get them off she sat the bowl aside and started a new one. Still without washing her hands she cut up the banana and added the fruit to the top of the bowl. She went to put the lid on the bowl when I reminded her that I added peanut butter. She went to put the lid on again when I asked about the honey that comes on the bowl. She then told me that management states that if I add peanut butter and pay for it they substitute the honey and the bowl no longer comes with honey. I asked her to explain it to me again because I didn't understand why the honey wouldn't come with the bowl if I paid for the peanut butter and honey automatically comes on the bowl. She stated "I don't make the rules and it's on there now so here." Since these are young kids that clearly don't get it I just took the food and left. Needless to say I won't be eating the food because proper sanitation precautions are clearly not happening at this store. I am extremely disappointed as I love Tropical Smoothie Cafe. However, I will not be returning to this one ever again. I see that you have a business customer service representative reply to each review. Please know that I already submitted my feedback to the link/corporate office. Please do better by teaching your team proper food handling practices and find out why they are telling customers that they can't have something they already paid for. read more

First time visiting this place and it was pretty good. I had the green looking one. Just enough sweetness without the overbearing sweetness. The juice was filling and I didn't feel hungry for several hours. The customer service was good and filled with smiles. I couldn't really figure out if forced or genuine. I had food on my mind. The ambiance was the one I still can't really put my finger on. I almost felt like I walked in to an old lost Orange Julius in some mall from the 80's. Like a piece of plastic dressed in wood grain and trying to pass as solid wood. Like a New Yorker wearing a cowboy hat in Texas saying "howdy". What really got me was the bathroom and crowded hallway leading to bathroom. Check out the photos and you'll see what I mean. I kept trying to find faults in the drink and taste but I couldn't. So, I'd like to try it again but maybe a different location to see if maybe it was the set up of the store or that particular location. read more

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Smoothies are good but customer service sucks. I might start going to another location.

Just finished ordering an Island Green Smoothie and Beach Bum Smoothie and the customer service was horrible. I walked in there and no one acknowledged I was there and no one said welcome or anything. I had one worker pass right in front of me and acted like I was invisible. Maybe I had an invisible suit on or something happened when I walked through the door. I noticed a horrible smell that was like a punch in the face as soon as I walked into the store. It smelled like wet mop, dirty grease trap, burnt spaghetti and underarm sweat all mixed together. It was bad andI was glad I called in my order so I did not have to stay in there that long. I hope I don't get sick and I probably won't go back there again. The smoothies we purchased are good but with the horrible smell coming from the inside has me questioning the sanitary standards of this place. Be Careful..... I know I said I was never going here again but I went back because my wife wanted me to pick up an order for her. I walked in and there was still no greeting but the guy was making a smoothie so maybe that could have been the issue? I would say always be aware of your surroundings at all times if it was me and 1030 pm. I walked up to the pick shelves got my drinks and went home. The place looked very clean and there was not a dirty mop smell or a mixture of burnt spaghetti and I did not get a punch in the face with the smell when I walked in. Getting better thanks. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Goodyear, Arizona

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This place is definitely going down hill...... I am not sure what's worse; seeing all this dust over the air filter or having the "manager" belly hang out of her tank top while making smoothies and food. Definitely not coming back here after today's experience read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Goodyear, Arizona

Think twice before going here. You have many options. Staffing clearly not a problem as I count 5 people behind the counter. Ordered 2 smoothies and 2 wraps. Waiting over 30 minutes and still waiting. This place clearly needs management assistance! read more

The worst of the worst, ordered ahead was able to finally secure our food however they made it wrong waited so long for our drinks the food was cold by then. Why is this place still open? read more

I found a long hair in my smoothie. The employees are completely rude and would not say hello or even look us in the eye while ordering. All I got were dirty looks across the board from the other 2 employees. We were the only customers. read more

The last 3 times I have been there our smoothies were not good. One of our smoothies we Was missing the banana, and tonight my smoothie had zero taste. I have tossed out my last 2 smoothies. I don't know if they changed the Ingredients but after 3 times, I probably wont return. read more

The manager would not help the workers. The employees tried to serve my girlfriend a southwest chicken wrap ICE COLD... I truly hate leaving a bad review but I feel others need to know whats going on there. The employees also aren't mixing the smoothies correctly with chunks of ice in my smoothie. I went back and had them correct the wrap and tried not to make a big deal out of it because it's pointless to do, I got it and left. So now I have a correct wrap and a hell of a hard time trying to drink my smoothie... Great times Adlai they had two different managers there and one could t even be bothered looking up from his phone. read more

Tropical Smoothie Cafe - One of the general managers ignoring the fact that their employees are struggling. - Juice Bars & Smoothies Near Me - Goodyear, Arizona

SLOW!!! 45 min so far waiting and their only response was, "we're working on it but your sandwich was done awhile ago." THIS IS NUTS! It would be faster at a sit down restaurant. If you're in a hurry this place is not for you. Praying they fast the order right. They could be friendlier. LOTS OF FLIES read more

If tomatoes are classified as a fruit, isn't ketchup technically a smoothie? Last night was the first time I stopped into this 19 yea-old smoothie chain and all I can say is... where ya been all my life!? What a great company! Tropical Smoothie Café (TSC) started National Flip Flop Day, a Tropical Smoothie Café holiday on the third Friday in June, to raise money towards Camp Sunshine. They have raised 3.7 million dollars so far. Wow! I love it when people give back and I'll try my hardest to make it out to a TSC this June 17th for Flip Flop Day. For my first TSC smoothie ever, I ordered the Avocolada Smoothie [avocado, pineapple, spinach, kale, coconut & lime], I also had some of my gal pal's Chia Banana Boost with Strawberries [coconut, almonds, dates, cinnamon, whole grain oats, chia seeds & roasted banana with strawberry], and some of my other girlfriend's Mango Magic [mango, pineapple & non-fat yogurt]. Sharing is caring, right? I loved to Avocolada and the Chia Banana Boost with Strawberries the most! Mango Magic is something that would surely be great for the mornings but after a lovely dinner with the besties, the Avocolada and Chia Banana Boost with Strawberries hit the spot. This TSC is great --- 24hrs, bustling with lots of people, and the staff is really friendly. I probably waited 5-10 minutes for my smoothie so we were in and out of there in the blink of an eye. So yeah, hop onto their website and find the nearest TSC near you! They're fresh, the quality is great, and don't forget to peruse the supplements and add-ins! I haven't tried their food but I heard that they also make some good eats. 3.5 stars easily! read more

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If I could give minus 10 stars I would. We went today at 7:30pm to Goodyear location. We placed our order with a very friendly girl(unfortunately none of the employees wear name tags). I ordered two smoothies, three humus wraps with no rice. Instead of rice I ordered beyond meat (vegetarian). I also ordered a turkey sandwich and asked if the meat can be replaced with beyond beef. She replied "yes." The order was placed and I paid exactly $43.51. As I was sitting I noticed another girl making a sandwich and she was putting bacon in it. I approached her and asked "did you put the bacon in my sandwich." She answered "yes". As I started to ask her to remake this sandwich due to the fact that we are vegetarian she started yelling at me and being very aggressive. According to her she would just remove the bacon from the sandwich and it wouldn't change anything. I politely asked her again to remake it, she just walked away and threw the sandwich and told me "I'm not remaking it". I was trying to explain to her why it was wrong and it doesn't make sense to add a vegetarian substitute but keep the normal meat. She starting getting all defensive and said that she is more knowledgeable than me because I'm just an "old lady." After that I simply asked her what her name was and she snobbishly replied, "it doesn't matter what my name is!" A young gentleman who was working there told me that her name was "Jayla" finally after I had asked a few times. I asked the girl who took my order to refund me for the four sandwiches as a I did not take them. She refunded me only $26. I had to ask her if two smoothies actually cost $17. Then she had realized she only refunded three sandwiches. She couldn't provide another receipt, because she didn't have paper in terminal. Hopefully she did process full refund and I will not have to dispute the charge. Overall, I had a really bad experience and felt really disappointed to have been humiliated in front of my daughter. If your business doesn't support vegetarian life style or your employees are not trained enough you need to advertise that, so people on special diets or food restrictions will not be humiliated like I was. read more

Visited today, 7/18 at 4:35pm. The employees were super friendly and quick, but I am so tired of going to businesses that have vulgar music playing. It's unnecessary and unprofessional. read more

SOOOOOO disappointed with my most recent order! I placed an order on uber eats about a half hour ago and I just knew I had to say something immediately. I ordered the turkey bacon ranch sandwich (which I've ordered multiple times in the past) and i usually add my own condiments so the bread doesn't get soggy before it gets to me. as I'm putting my sandwich back together I noticed my bread had MOLD on it... how often is this place checking or changing out their food??? it makes me so sad that I'm gonna have to stop eating here bc of how much I loved it :((( read more

Tropical Smoothie Cafe - The referenced moldy bread above^ - Juice Bars & Smoothies Near Me - Goodyear, Arizona

Don't give them your business. I had a card THEY gave me with a years worth of free smoothies(52 total, so basically one a week) . And THEY are refusing to let me use it. Their reason.....they gave out too many and the owner decided he's/she's no longer going to honor them. Complete BS! You, an an operator, released stamp cards that allow the consumer to win free smoothies for a year and you're no longer allowing them to use it? I paid for the raffle ticket that won that card by the way. What a crap way to run your business. I had two more stamps left and asked the girl at the counter to just honor the last two and she completely refused to. Policy is policy. But what's right is right. You handed these cards out and you're not honoring them? Someone needs to take business 101 at the local community college. Update: in response to tropical smoothie asking me to add more details to their website. Not gonna happen. All the details you need are in my review. read more

got a mango magic it was super icy and gross and server was wearing airpods and got my name wrong

Customer service at this location stinks! All three employees looked and me and said nothing! They acted as if I was interrupting their work. All three at different times looked right through me! I ordered my food online so I waited instead of just walking out. When my order was done the girl walked out front put it on the counter and just sat it there and walked away! She knew I was waiting for it because I told the other rude chick my name. Boo! And shame! read more

The wait is crazy. People have been waiting for smoothies for 45 minutes. One lady tried to get her money back and was told there's no manager on duty. If you cannot handle the volume with online orders, turn it off. No food either because ovens are broken. There's 3 people working. 9 guests waiting. 15 smoothies on the counter. Phone is ringing off the hook. They need more help and presence of a manager. We got our smoothies after 45 minutes but the edible straws we ordered were not available. But nobody was there to give us a refund. read more

This morning I sent a co-worker in pick up smoothies and there were long hair in the smoothies. We tried to call but apparently the phone lines are down. We have never had this issue in the past and just would like a refund. We are regulars here and want to continue to be. This establishment has improved over the past year and is a definite stop on my way to work. Smoothies are great and customer service is also great. I am wondering if they will be opening earlier so I can can continue to to get my smoothies. I need to pick up by 7:45 in order to make it to work on time. read more

currently still sipping on this, this is by far better than jamba juice and cheaper and you get a large cup, you can't go wrong with this place, i got the sunset sunrise which was a fan favorite on the menu and i see why read more

Tropical Smoothie Cafe - sunset sunrise - Juice Bars & Smoothies Near Me - Goodyear, Arizona

Normally love grabbing a quick smoothie here before work. Visited today after a meeting and did not have the greatest experience. The staff seem to be bickering amongst themselves. One staff member had placed a paper, hand, written sign on the door, stating online orders only. As soon as a customer entered the doors he proceeded to yell across the store that they would only take online orders. We witnessed this twice. He must not have noticed us come in because a young girl greeted us at the counter and took our order. There were also handwritten notes on both bathrooms stating both bathrooms were out of order. I have a feeling that neither bathroom was out of order but rather that staff didn't want to clean the bathrooms. I also feel like there's no reason that they could have not taken in person orders, like ours, other than they were busy and trying to take it easy for the day. after more bickering between staff members the male employee stormed to the front of the shop and removed the paper sign from the door. read more

This is disturbing! Your employee is sitting on area where my food is being prepared - Not Good!! I will be sharing with the health dept. This was observed on 7/26/20 at 1:12PM. Is this allowed? read more

Tropical Smoothie Cafe - Employee sitting at the food prep area - NOT GOOD - Juice Bars & Smoothies Near Me - Goodyear, Arizona

Decided to visit them despite the bad reviews and won't be back to this location. I have no clue why my order took so long! Add to that the customer service from the girls working their was well below what you would expect at any business. I'm so disappointed! I was happy to have one of these close by me but they seriously need to work on completing their orders. I shouldn't have had to wait over 30 minutes for a wrap OR have to deal w/a bad attitude when I finally decide to ask about my order once those 30 minutes have passed OR have my order completed incorrectly after waiting so long for it. So disappointing... read more

If you want to wait 30 minutes just to get your smoothie, this is your place. Used to go to this place a few years ago and never have I had my drinks take 30 minutes. There was barely any customers in the store and employee didn't start making my drink (which only took 2 minutes) until after I spoke up about it. I'm never coming back again and just wishes they refunded me if they were never going to make it to begin with. read more

I got in there , there was a couple who were sitting down and a lady behind me. How is it that the couple got their food 5 minutes AFTER I ordered and the lady got her drink and FOOD before I even got my 1 smoothie ?! Absolutely Ridiculous. Lady is too high to function, Staff is absolutely slow, my baby crawls faster than they blink their eye. Even asked them for my drink 20 minutes after and they didn't even know I ordered something. No apologies or nothing. Please do not go here. Drive a few more miles and go somewhere else. Also, the drink tasted like shit read more

Ordered for pickup, and the staff was off putting to say the least. No greeting, and when I asked about my order I was just pointed towards a shelf next to the cash wrap. There was also a man that appeared to be asleep at one of the tables. My sandwich was cold, the smoothie wasn't blended very well, but taste wise everything was fine. I usually love this chain, but this location was not it read more

I've had more than 20+ smoothies here. So when my husband brought me the avocolada it didn't taste right. I called the store to let them know it wasn't made right I was told "well you can bring it in as evidence and we can make you a new one" not one I'm sorry for the inconvenience etc. this place is about 5 miles away and I can't just drop what I'm doing to go back and get a new one. What I would have liked the outcome to be was: since you experienced a bad smoothie we would be happy to remake it when can you come back? Normally it's more of a lighter color and creamier. Hopefully when my husbands takes it back it's made correctly. Instead I hear....bring it back as evidence so we now your not lying. read more

Tropical Smoothie Cafe - Normally this isn't a dark green color - Juice Bars & Smoothies Near Me - Goodyear, Arizona