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    Tropical Smoothie Cafe

    3.7 (19 reviews)
    Open • 8:00 am - 9:00 pm
    Updated 2 weeks ago

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    I have patronized this location many times. Usually the wraps are full, the flatbreads are hearty and smoothies filled to the brim. This morning was the opposite. I asked for 2 drinks and 2 food items. When I walked in to grab my drink 1 of them was not filled to the brim like it usually is. I asked if there was anything that can be done and she responded "I don't know why it does that some time, I can put ice in it". I rejected and just walked out with my order. I got in my car and gave my husband his stuff and took mine out. As I began to unwrap it I immediately took a bite and it wasn't pleasing to me. It was also extremely small like a taquito not a wrap. I returned back inside to address my concerns and was told I would need to speak with the manager. The manager arrived from the bathroom and I began to express my discontent with what was purchased. The manager argued that this was the standard size when I expressed I didn't care for the taste and it was unpalatable she responded saying "it is not her problem that I do not like it" I was completely shocked by the response and asked for a refund which was denied. I even used my points and received $5 off for a purchase I didn't care for. I asked for her name (Radha) and was presented with her attempt to continue arguing. I told her there isn't a need to argue I have asked for something and you're denying my request, correct and she said yes. I asked for the gm name was told they are on vacation and Radha encouraged me to file a complaint with corporate, so I did. I sat in the restaurant and filed the complaint. I also took a picture of the taquito and left it there. I am so upset by this outcome when I frequent this location often.

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    Brandon L.

    Nice little spot in town. Still fairly new. Place actually surprised me with the amount of options they had and again surprisingly good. Food and smoothies are both priced really good. Cheaper than your other big chain smoothie places.

    This is how the sandwich looks, barely any meat on it.  Very disappointed.
    Cici O.

    They have fixed it and added more chicken! Thank you so much! I loved it . I feel like it is worth the price now! God bless you all!

    Sunset sunrise, a bag of chips that comes with the meal and the chipotle flatbread!

    1000 out of 10. My bf showed me this place a few weeks ago and now I'm addicted! Such great and healthy options.

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    7 months ago

    Have you ever had an experience that left you speechless? Today was one of those days. Never order ahead at this location.

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    3 years ago

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    7 months ago

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    2 years ago

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    T Smoothie

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    9 months ago

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    Meghan H.

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    1 year ago

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    5 years ago

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    4 years ago

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    3 years ago

    There is no consistency in the smoothies they make. Sometimes tastes great, other times weak.

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    5 years ago

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    4 years ago

    I am always receiving bad customer service... the staff isn't very friendly or helpful.

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    5 years ago

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    Review Highlights - Tropical Smoothie Cafe

    “Had the Caribbean Jerk Chicken wrap and it was one of the best sandwiches I've had in a looong time.”

    $12.19 CARIBBEAN JERK CHICKEN

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    Latham has become very hit or miss, if I'm being honest. When we moved here and discovered it, the…read morequality was always consistent and quickly became my favorite place to do a weekend brunch with friends. I'm not sure what happened, if I'm being honest. Now the mochas taste warm (even if I get iced) with grainy chocolate at the bottom of the drink. The quiches are never warmed thoroughly. And if you're worried about gluten free options, do note that many of the stuff put out as gluten free has either been labeled incorrectly or has cross contamination (I have seen them touching other baked goods that were not GF). The service is friendly, but has certainly gotten slower which I don't usually mind since I'm sitting there for a while anyway. It's a cool place to sit and chat with a patio, too!

    I had a nice , slow start to my morning today so I started it off with some goodies from Latham…read moreBakery. The inside has a cozy cabin feel to it, though certainly is on the colder side so make sure you have a cardigan, sweater or coat handy. I ordered their toffee nut latte with 2% milk and avocado toast. The total came out to $15 which blew my mind because the toast alone would cost that much anywhere else in Dallas. The toast was made with all fresh ingredients and was very filling. Even though I added everything bagel seasoning it still needed a bit more, so when I got home I added some chili crunch for extra oomph and it was perfect. The latte itself was just ok, pretty mild in terms of flavor...not sure if it was due to my milk or flavor choice as I normally order hazelnut lattes but wanted to try something different. Nonetheless I'm happy I came and look forward to returning, as they have so many other things I'd love to try.

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    Inside

    Tropical Smoothie Cafe - juicebars - Updated October 2026

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