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Tropical Smoothie Cafe

2.2 (20 reviews)
Open • 8:00 am - 9:00 pm
Updated 2 months ago

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TROPICAL SMOOTHIE CAFE ATMOSPHERE

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always put that fake turbinado sugar in my drink
George S.

I have given them so many chances and they mess up 9 out of 10 times. I call and the manager doesn't care and when i wanted a replacement for their mistake which is printed on the sticker, wanted me to pay.

Renee B.

Only stopped her to pick up my free smoothie from my T-Mobile Tuesday offer. I wanted a strawberry and mango smoothie. They don't offer that combination. The crazy thing is they minus the bananas from what they do offer and charged me fifty cents. Makes no sense at all. I could see if it was adding an ingredient but, you simply replaced one ingredient with another. Long story short the smoothie was just ok. Nothing I ever have to have again. At least not from this business.

Deanna D.

This location is much slower than the others I have been to. They are also not the friendliest bunch. They rarely acknowledge you when you come walk through the door. A lot of the staff appears to be really young, so the service may be suffering because of this. This location may make yo consider hiring some older employees to balance things out. I highly suggest placing your order online rather than ordering in store. Even with doing that, you probably will still have to wait. Plus, you receive reward points by ordering via the app and if you're anything like me, you love free discounts!! Tropical smoothie is a bit on the pricer side, so those coupons definitely come in handy. Minus the mediocre service, the food and smoothies are good. My favorite smoothie is the blueberry bliss. All of the food is good, I especially like the quesadilla and the wraps and bowls. Hopefully this location improves its service(they haven't been open too long), because it is only five minutes away from my home and is most convenient. Fingers crossed!

Amber M.

I have zero compliantly about this location of TSV, I normally order via app and my food/smoothie is always on point. The staff work quickly to ensure good service. I'll keep returning!!

This employee was not wearing gloves  !
Elaine M.

This employee refused to wear gloves as she prepared the smoothies. I had to bring it to the attention of another employee since she acted like she didn't hear me. When she finally looked my way I told her she should be wearing gloves & she turned around & continued making smoothies without putting on gloves. I was outdone. Her behavior was extremely rude and disrespectful. Poor customer service is an understatement. In this climate of Covid food establishments are struggling to remain open. It only takes one bad apple to shut the whole operation down. Food safety & customer consideration is the least a patron can expect. Posting a Covid19 policy without employees implementation them is useless and dangerous. Needless to say, It was a real turn off & I will not be back.

Proof of purchase
Clarice C.

st had the worst experience at this location. I order my food then was going to pay with 100$ bill Keyonna the manager said we can't take it I'm like okay. While Keyonna the manager taking my money she was very rude and unprofessional. Come to figure out she the manager I wait for my food Keyonna then gave my son and I our smoothie that was fine. The employee Jada then gave us our wraps and chips. We seat down and eat inside I took one bite and it was totally nasty I went up to the counter and told Jada. Jada then went to the back to tell Keyonna, Keyonna then told Jada that She can make something else for me. It was so nasty it left a bad taste in my mouth the shrimp taste half done and sauce was extremely old. I told Jada that I do not want anything else. Jada then went to back to tell Keyonna and told her I will like to talk to her about the food and refund. Keyonna looked me in my face and told me if your son like it then it's maybe me and told me I can not get a refund. Remind you they took the food back Keyonna then went in the back a left me at the counter no refund or food I asked Jada plenty of times so this is your Manager and she's not going to fix this this issue, Jada said I wish I can refund you but only Keyonna can. Jada then said you can call corporate office in which I filed my complaint and the store manager that isomer Keyonna will be calling me back. I am so upset at the services that was given I recorded the whole situation. Keyonna should not be a manager for attitude is not good for business. I have just checked the reviews And it seems like I'm not the only one that feels this way. Me leaving that location without food or a refund only a smoothie is very upsetting in which I feel like Keyonna stole my money. I will be posting this on all platforms to show that we should not do any business at this location the integrity was there she needs more training with dealing with escalations and job performance. I had to find out her name from her employee, she did not even introduce herself when talking.

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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1 year ago

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3 years ago

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5 years ago

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4 years ago

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3 years ago

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6 years ago

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One of the best cheesesteaks I've had in a while, flavorful and perfect. They were fast and clean…read more Amazing service..

Heard a lot of good things about this place. Being quite familiar with cheesesteak and hoagies, I…read morewanted to give it an honest try at it. I was in the neighborhood so I found and placed the order online. Got there a little after the time I specified and my order was already prepared and ready. And then I had another 30 minute drive home. So it was most likely about an hour after it was prepared that I got to try it First thing, it was still warm. I only ordered the cheese fries and the cheesesteak. As you can tell the fries were a little limp from the moisture and time. The sub roll was also soggy because of the same reason. But I won't judge them on those qualities because it is more on me and my situation than their part. They did their job. The only thing I will comment is the taste, which is all on them. The cheese fries were solid. It definitely would have been better eaten fresh but it was still very good. The cheesesteak on the other hand, was delicious. Both my son and I thoroughly enjoyed the flavor of it. Yes it was soggy but it did not affect the flavor! I ordered some peppers but wish they had options for hots and different types of hot peppers they offer in Philadelphia. But otherwise, the cheesesteak was great. Now if they can offer hoagies, that would be awesome.

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5th & Steaks - Removed crispy bread bottom to eat the sandwich.

Removed crispy bread bottom to eat the sandwich.

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Bottom of bread toasted to a crisp.

Tropical Smoothie Cafe - juicebars - Updated May 2026

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