I bought a used truck from Jerome Rickard. He was very helpful, knowledgeable and courteous…read more. Jerome puts more effort into his job and that extra emphasis shows. He found me a great truck at a great price. Bluebonnet was easy to deal with and overall the experience was a pleasure. I will do business with Jerome and Bluebonnet again in the future. John Sheehan

I bought a new Kia K4 from Kayla at World Car New Braunfels! She was so personable and made this a…read more100/10 experience. Super kind and easy to work with. Very thankful that I got to work with her. Plus this car is absolutely stunning. Finance man was cool too!

The finance department here is absolutely horrible. I bought a brand new Sportage. One would…read morethink that Kia has a strong 5 year warranty and a 10 year powertrain warranty. The showed me some verbiage from the owner's manual which they implied means that after 12 months, most things won't be covered!! After hearing that and being fearful, I bought the extended warranty. The next day, I dug into the owner's manual myself and found the portion they referred to is under a limited liability section which clearly states that if the item is normal wear and tear or is damaged due to customer inflicted damage/neglect, THEN the warranty is not valid...that is essentially what every single manufacturer says. Of course they aren't going to repair stuff a customer broke or brakes that will eventually wear down. That is completely different than the fear based tactic they initially pushed of most things won't be covered after 12 months so you need an extended warranty. After informing myself, I contacted Finance department to cancel the extended warranty. The emailed me a form that I had to fill out and send back to them. I completed and sent back the form on May 22, 2026. After not hearing from them after a month or so, I decided to follow on June 29th. As of today July 1st...absolutely no response. I called the extended warranty company and they confirmed they have not received anything from the dealership. Needless to say, I was pretty upset...bunch of crooks. To add insult to injury, my car already has a check engine light on with 2300 miles! Call service department and they can't get me in til next week AND loaners are not automatically provided. Have to wait 3-5 days for a tech to diagnose before a loaner is offered (if available). How am I supposed to get back and forth to work with that crappy service? A new vehicle shouldn't have check engine light within it's first few weeks. They should consider that and try their best to make the situation right. There's a reason they have such low reviews on here...I tried to get service at other Kia dealerships in the area for the check engine light and they have the same BS loaner process and slow to diagnose when the Kia app already provides the code.

Had another amazing experience buying our latest Z-71 Tahoe at Valmark Chevrolet. Chris Young has…read morealways treated us like family there and his team of Don and J Michael are all the best. It was a pleasure buying this vehicle. Truly a first class experience working with this group!!

Lack of efficient operations and customer service. My car had a few recalls so I made an…read moreappointment 2 weeks before I brought the car in. After holding my car for a few days, I was told that they did not have all of the parts so I would have to come back. 1. They should have made sure that they had all of the parts prior to my arrival or give me thr choice to reschedule. 2. I asked them to wash the outside of my car, they said they won't if its raining (it would still take the dirt off) 3. Due to the rain, they left muddy shoe prints all over my interior, even the carpet area. I asked if they could clean the inside and they said, you didnt purchase the car from us so we don't clean the interior. Horrible experience in total and my 2025 equinox still has unfixed recalled parts.

I purchased a 2008 Chevrolet Silverado in January. Marty and Paula could not have been nicer or…read moreeasier to work with. No high pressure selling, answered every question I had about the truck and Marty did all the minor repairs that were needed. So I know it was done properly. I will most certainly be buying from them again. Scott Duliban

From the owner: Americar Auto Sales is an independent family-owned Texas Auto Dealer with over 30 years of…read moreautomotive experience. They take pride in stocking very clean pre-owned autos, trucks and SUVs. There is always a wide variety of makes and models to choose from. Their primary goal is to create the relaxed, but knowledgeable atmosphere that makes shopping for your next automotive purchase an enjoyable experience. No gimmicks; just straight, friendly business.

I'll start by saying that I had a unbelievably amazing experience at this dealership. I've had my…read morenew truck for a week now and it's been nothing but pleasant. On the Saturday of my purchase I had been to 5 different dealerships and received the same pushy greedy behavior that you'd expect in a car salesman. Very unwanted and while at another dealership in San Marcus waiting for a truck that they were advertising (it wasn't even there) I was looking at a 2020 F-150 from this dealership in New Braunfels. I called the location and got connected to the BEST salesman I could have asked for, Doug. Doug was very professional, personable, friendly, and just flat out helpful. When connected to him he was able to locate the vehicle to make sure it was there to look at unlike the other location I had just been to. When my dad and I arrived Doig had brought the vehicle to the front so it was easy to get to. Once I went for the test drive and looked over the vehicle I was very happy and ready to purchase. I was anxious because I had never purchased a vehicle before and had not had any good experiences up to this point. Doug made it very simple and easy to understand what I was needing to do, he helped me with my trade in and got it as close to my desired trade in amount as possible which other locations wouldn't bother to do. The finance guy Mr. Ramirez was also very helpful, he made everything simple and pointed out and explained everything I was signing. Thank you so much Doug for the amazing service a pleasant experience with buying my first truck. I will recommend you to anyone I know that is needing to get an new vehicle.

GO SEE DOUG!!! My experience at Bluebonnet was EXCELLENT! From the moment I sent the inquiry online…read morelooking for a tow rig, to the customer service assistant that connected me to Doug Baswell, to the Sales Manager Taylor, financing, the whole thing was a GREAT experience! I was looking for a very specific piece: White Dodge 3500, crew cab, 4x4, 2012 or older (*pre DEF fluid) HO Cummins, Automatic, low mileage (@100k or less), 40/20/40 front seat, and then must pass my visual inspection. and it did, almost, more below ;) DOUG NAILED IT! He looked and looked, found me the exact truck at another lot. I came down, and knew I liked the truck. while walking around it, noticed some condensation in both headlights. fast forward a few weeks after they had cleaned it up, and I took delivery, I noticed during rain and car washes, the condensation continued relatively regularly. Long story short, one phone call to Taylor, a few days later drive down, and met Coby, service manager. Coby was AWESOME! I came in, was introduced to him, he walked out looked at it, and asked me to schedule another day, he wasn't expecting me. When I explained how I had scheduled this day, he handled it like a pro, and made me feel great about my decision to do business there. Service after the sale is paramount! I prepared for a few hour wait, settled into the customer wait area and working on my laptop. No sooner than I finished a few emails, Coby returned keys in hand, big smile, and says "It is all ready to go Mr. Adams!" ... I was blown away. Hands down I will be a loyal advocate, and it is no wonder people drive so far and wide to buy from this great family owned company! Great Job to the ENTIRE team at BLUEBONNET Certified!!! Happy Customer, John and Meme Adams

Ford F150 truck had a bad transmission and the dealer cleared the check engine error code and lied…read moreand said there was no issue with the truck. His excuse that it was connected to a GPS that is hidden on all their autos causing a short in readout. Before truck traveled 50 miles, the check engine warning came up again as well as a transmission warning on the overdrive selector. After I had the truck taken to a transmission shop in Bryan Texas they said it needed to be rebuilt at cost of several thousand dollars. When I called the dealership back they offered no help whatsoever. Under no circumstances would I work with this dealership again after they lied to me and then claimed no responsibility and didn't deal in good faith. Don't be fooled by previous reviews like I was or an award from New Braunfels newspaper 4 years ago.

Excellent customer service!! Bought a 2009 Huyndai Sonata in May..runs perfectly! Super easy…read morefinancing and payment plan...we will definitely shop here for our next car too!

I bought my 2020 keep from here and the salesmanship was great! I have t had one problem with my…read morekeep so far and I've had it for a good year now! They have a great selection on Jeep's and are always getting new ones in! I can't wait for my upgrade to the rubicon! I have a Sahara now but. The rubicon is next on the list! If your looking for a keep make the drive to New Braunfels and check them out! My Sahara was on the showroom floor and caught my eye from the min I walked in!

I bought a new car before and was wonderful. But this last experience wasn't. They masked the smoke…read moresmell and didn't tell me it was smoked in. Probably because they didn't want to mark down price! But now I am stuck with a car that gives me headaches. I really thought going to them again would be same experience.

I actually started the process online, and J Flores was ready for me when I got to the dealership…read more From the beginning, he made everything easy, fun, and completely stress-free. He took the time to answer all of my questions, never made me feel pressured, and helped me find the perfect Mustang for me. Buying a car can sometimes be overwhelming, but J made it an exciting experience from start to finish. He was friendly, knowledgeable, and genuinely cared about making sure I was happy with my purchase. If you're looking for a great car-buying experience, I highly recommend asking for J at Bluebonnet Ford. Thanks again for making this such a fun experience!

Ford Service Very…read moredisappointed with my recent experience with Bluebonnet Ford's service department. I brought my 2018 Ford F-150 to Bluebonnet Ford for its 90,000-mile service. Shortly after leaving the dealership, my check-engine light came on. I subsequently had the truck inspected and was given an estimate of nearly $3,000 for a right-hand catalytic converter, including approximately $1,140 in labor and $1,674 in parts, before tax. What concerns me most isn't simply the cost of the repair. It's the timing and the overall experience. When a vehicle leaves a dealership immediately following a major scheduled service and then develops a check-engine issue shortly afterward, I believe the dealership should be willing to take the customer's concerns seriously and clearly explain whether anything done during the service could have contributed to the problem. I understand that vehicles can develop problems unexpectedly, and I don't expect a dealership to repair something for free simply because it happened after a service appointment. What I do expect is transparency, communication, and a willingness to stand behind the work performed. I've also found the pricing for repairs at the dealership difficult to justify without a very clear explanation of the diagnosis, labor, parts pricing, and alternatives. Bluebonnet Ford has a large service operation and plenty of positive reviews, so perhaps my experience is an exception. Unfortunately, my recent experience has left me questioning whether I want to continue using their service department for my truck. I hope management will take this feedback seriously and review what happened.

The service dept. seems totally unmanaged and rather unprofessional. I asked the name of the…read moremanager over the service dept. and was told they could not give out that info! This place needs to get its act together if they want to survive.

Caroline my service advisor is the best. She always takes great care of me and m car. Really goes…read moreabove and beyond what's called for