Ted has come to my rescue more than once in the last month. First I must say that finding a skilled tradesman is challenging and very tough to sort through. Appointment #1: I was quite impressed with Ted and was comfortable with him from the beginning - from the on-set he treated me like family! His experience and knowledge as a licensed plumber for over 40 years was quite impressive and was obvious in his working knowledge & skill. Generally, I'm a skeptical consumer & I read all of reviews really researching anyone I use, or refer to my clients. I was quite impressed that his service & his customer reviews were consistent and very positive. He arrived the first time to aid me with a slow drain at my house - he was timely and very professional. I knew that it needed to be rodded out, but not too sure to what extent which is what I conveyed when I made the appointment with him. I'm so fortunate that Ted had the equipment - because a simple rodding would not have done the trick here. The clog was rather extensive and spanned several feet into the main line under the house. Ted hydro-jetted the pipes and cleared a clog that took about four hours to open up. His persistence and diligence was totally impressive as my appointment was exceeding his commitment to me. The job was smelly, dirty and not one that I would wish on anyone; yet he remained professional, diligent even though clearing the clog was extremely challenging. Appointment #2: Ted is early and waiting 10 minutes prior to the appointment. He brought to my attention another issue under my sink in the appointment before, that a contractor had previously installed several pressure fittings, which I learned left me at risk of them blowing off; with the house being a rental - I felt it was necessary to have them changed them out. The contractor I used before didn't install a proper water-line rendering the ice-maker dry, he replaced the line with a new copper line and in no time the water-line was free flowing rendering the ice-maker operable. Within a few hours Ted fixed everything, and even had time to replace an aged - water spigot outside. Appointment #3 - On short notice on a emergency visit - Ted came back and installed a new water heater - which went out the day before Easter in the afternoon. I was so impressed with this, because even with short notice he came through and answered this phone and was at my house in an hour. You rarely see that diligence and customer focus in today's marketplace. With Tritan CUSTOMERS truly do COME FIRST! Thank you Ted- I'm so fortunate to have you in my family of contractors. Ted will be my trusted plumbing referral as I'm a local realtor. He's earned my business and my vote of confidence for my clients! These services didn't break the bank either. If you need someone reliable look no further. If ever you need a reliable plumber or HVAC guy - HURRY and call TED! You'll be glad you did! read more